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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
No pricing available
Free 10000 Sessions Per Month
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxHeap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in user experience, with a high satisfaction rating of 4.9. Users appreciate its ability to capture every digital interaction in real time, providing a comprehensive view of user behavior. This feature allows for quick identification of areas needing improvement, making it a favorite among those who prioritize detailed analytics.
- According to verified reviews, Heap is praised for its ease of use, with many users noting a minimal learning curve. One user highlighted that after the initial setup, they could easily search for events and analyze user behavior without additional configuration, showcasing its user-friendly interface.
- Users say that Glassbox's automatic data capture without the need for tagging is a significant advantage, allowing for large pools of user data to be analyzed quickly. This feature is particularly beneficial for teams looking to streamline their analytics processes and gain insights without extensive manual input.
- Reviewers mention that while Heap offers strong visual analytics tools, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. However, its ability to connect product and website data seamlessly is a notable strength that users appreciate.
- G2 reviewers highlight that Glassbox's session replay feature is a standout, enabling users to create analytical reports based on real-time interactions. This capability is especially valuable for teams focused on optimizing user journeys and enhancing overall digital experiences.
- According to recent feedback, Heap's analytics tools are effective for identifying areas for improvement, but Glassbox's higher ratings in support and ease of setup suggest that users may find a more robust partner in Glassbox for ongoing analytics needs. Users have noted the quality of support from Glassbox as a key differentiator in their experience.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableHeap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
Glassbox
Free Trial is available
Heap
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.6
856
Ease of Use
9.7
740
8.1
865
Ease of Setup
9.8
475
8.5
313
Ease of Admin
9.8
343
8.6
317
Quality of Support
9.8
737
8.7
679
Has the product been a good partner in doing business?
9.9
347
8.8
299
Product Direction (% positive)
9.9
729
8.7
794
Features by Category
Metrics
9.9
572
8.6
397
9.9
566
8.4
365
9.9
560
8.3
327
9.9
564
9.0
398
9.9
559
8.8
391
9.9
545
8.0
305
9.9
541
8.1
279
9.9
546
8.7
347
9.9
541
8.7
368
Reporting
9.9
554
8.6
365
9.9
540
8.0
293
9.8
532
8.7
330
9.9
532
8.3
358
9.9
528
8.2
205
9.9
520
8.4
225
9.9
532
8.3
375
Other
9.9
522
8.4
339
9.9
505
8.0
185
9.9
503
7.6
192
9.9
497
8.2
214
9.9
490
8.1
149
9.8
486
8.0
45
9.9
488
7.9
47
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.4
274
9.9
492
8.6
99
9.9
530
8.6
412
9.8
518
8.7
388
User Identification
9.9
478
8.1
41
10.0
481
8.6
94
10.0
485
8.5
68
Tracking & Reporting
10.0
472
8.6
102
10.0
471
8.4
93
10.0
468
8.1
80
9.9
465
8.1
97
10.0
474
8.2
96
10.0
468
8.4
90
Metrics
10.0
457
8.3
65
9.9
469
7.9
51
10.0
470
8.0
56
10.0
467
8.2
57
9.9
470
8.4
68
User Behavior
9.8
520
|
Verified
9.4
83
9.8
516
|
Verified
9.0
73
9.8
517
|
Verified
9.0
69
A/B Testing
9.8
503
|
Verified
9.1
52
9.8
508
8.9
24
9.8
528
|
Verified
9.3
61
9.9
496
|
Verified
9.3
44
Visitor Information
9.8
542
|
Verified
9.3
66
9.8
562
|
Verified
8.9
61
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
8.3
300
9.9
450
8.7
358
9.9
451
8.5
327
9.9
453
8.7
351
9.9
458
7.9
105
10.0
452
8.4
223
9.9
469
7.8
92
10.0
446
8.3
254
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
8.6
85
10.0
298
8.4
87
9.9
294
8.6
83
10.0
298
8.2
69
10.0
296
7.8
72
10.0
311
7.3
49
Administration
9.9
308
8.1
69
10.0
291
8.2
50
10.0
291
8.5
65
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
9.2
30
9.8
475
|
Verified
9.2
31
Platform Data
9.9
472
|
Verified
9.1
32
9.9
470
|
Verified
8.7
34
9.9
476
|
Verified
9.2
33
9.9
473
|
Verified
8.9
33
Platform Additional Functionality
9.8
473
|
Verified
9.2
33
9.9
466
|
Verified
8.9
31
9.9
477
|
Verified
7.9
15
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
8.7
18
10.0
270
9.1
23
10.0
269
9.0
26
9.6
264
9.3
25
Process Management
10.0
264
9.1
23
10.0
266
9.1
23
10.0
268
9.4
26
10.0
280
9.3
25
System Management
10.0
243
9.4
20
10.0
238
9.3
14
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Metrics
10.0
457
8.3
65
9.9
469
7.9
51
10.0
470
8.0
56
10.0
467
8.2
57
9.9
470
8.4
68
Variation Testing
10.0
430
8.5
37
10.0
429
Feature Not Available
10.0
432
8.7
45
10.0
437
8.6
45
10.0
428
8.3
43
10.0
431
8.2
29
Reporting
10.0
460
8.4
64
10.0
457
8.2
65
Personalization
10.0
446
Feature Not Available
10.0
429
Feature Not Available
10.0
426
8.3
38
Administration
10.0
427
8.1
52
10.0
429
7.8
15
10.0
430
8.5
62
10.0
430
8.9
63
Categories
Categories
Shared Categories
Glassbox and Heap are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Customer Journey Analytics, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Digital Analytics
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), Heatmap Tools, Digital Accessibility Platforms, and Digital Accessibility Tools
Heap has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
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