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Compare Gladly and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansGladly vs Talkdesk
When assessing the two solutions, reviewers found Gladly easier to use, set up, and administer. Reviewers also preferred doing business with Gladly overall.
- Reviewers felt that Gladly meets the needs of their business better than Talkdesk.
- When comparing quality of ongoing product support, reviewers felt that Gladly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gladly over Talkdesk.
Pricing
Entry-Level Pricing
Gladly
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Gladly
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.3
781
8.9
2,029
Ease of Use
9.5
787
9.1
2,039
Ease of Setup
9.3
297
8.8
1,063
Ease of Admin
9.2
176
8.9
929
Quality of Support
9.4
745
8.8
1,807
Has the product been a good partner in doing business?
9.6
176
8.9
913
Product Direction (% positive)
9.4
750
8.7
1,937
Features by Category
Ticket and Case Management
9.2
195
|
Verified
Not enough data
9.2
193
|
Verified
Not enough data
9.3
206
|
Verified
Not enough data
9.2
202
|
Verified
Not enough data
9.1
173
|
Verified
Not enough data
9.2
196
|
Verified
Not enough data
9.2
193
|
Verified
Not enough data
9.3
202
|
Verified
Not enough data
Generative AI
8.3
62
Not enough data
8.5
64
Not enough data
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
Not enough data
9.5
213
|
Verified
Not enough data
9.5
203
|
Verified
Not enough data
8.9
172
|
Verified
Not enough data
9.1
198
|
Verified
Not enough data
Platform
8.2
140
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
9.3
153
|
Verified
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.4
422
9.2
822
|
Verified
9.2
354
8.6
543
|
Verified
9.4
390
8.4
528
|
Verified
9.2
384
8.3
519
|
Verified
9.5
426
8.5
549
|
Verified
Generative AI
8.6
144
8.2
186
Functions
9.0
382
8.9
964
|
Verified
9.1
388
9.0
984
|
Verified
9.1
366
9.0
836
|
Verified
Feature Not Available
8.7
578
|
Verified
Feature Not Available
8.8
593
|
Verified
9.0
342
9.1
717
|
Verified
9.0
374
8.9
715
9.1
366
8.9
661
|
Verified
Agentic AI - Contact Center
7.8
24
8.3
32
8.8
24
8.7
32
8.1
24
8.5
32
8.3
24
8.4
32
Administrative
9.4
393
8.8
913
|
Verified
9.2
344
9.1
930
|
Verified
9.2
380
8.8
1018
|
Verified
9.4
381
9.1
717
|
Verified
9.1
346
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Administration
Not enough data
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Platform
Not enough data
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
219
Not enough data
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
223
Not enough data
8.9
226
Customer Support
8.8
55
8.4
72
8.3
51
8.3
73
8.8
53
8.3
73
Automation
8.6
51
8.2
72
8.8
54
8.4
72
8.7
53
8.3
72
Artificial Intelligence
8.5
54
8.2
73
Feature Not Available
8.4
72
8.5
56
8.1
70
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
Not enough data
9.2
352
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
Not enough data
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Not enough data
Generative AI
8.9
80
Not enough data
Self-Service Experience
9.4
239
Not enough data
9.2
224
Not enough data
8.8
189
Not enough data
8.9
195
Not enough data
9.0
216
Not enough data
Self-Service Platform
9.3
209
Not enough data
9.2
221
Not enough data
8.9
211
Not enough data
9.2
207
Not enough data
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
8.3
43
Not enough data
8.5
44
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
7.9
37
8.6
12
8.2
37
8.3
12
8.2
38
8.6
14
8.5
39
8.3
12
8.6
37
Customer Interaction Automation - AI Customer Support Agents
8.2
12
7.6
37
8.2
11
8.4
37
8.5
11
8.2
37
8.8
13
8.6
41
Automation
8.7
13
8.2
40
8.2
12
8.4
38
8.2
12
8.2
37
Autonomy
8.3
13
8.0
36
8.6
12
8.5
37
8.2
13
8.1
37
8.5
13
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Talkdesk are categorized as Customer Service Automation, Contact Center, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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