Compare Gladly and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a seamless view of the entire customer journey, allowing users to manage all interactions in one place. This feature, highlighted by users who appreciate the context-focused approach, significantly reduces the need for multiple inboxes and enhances efficiency.
- Users say that RingCentral Contact Center offers a unified platform that integrates calls, messages, and reporting, making it easier to stay organized. Reviewers have noted the intuitive nature of the platform, which helps streamline daily operations.
- According to verified reviews, Gladly's focus on customer context rather than just communication channels is a standout feature. Users have praised the Sidekick tool for saving time and improving the effectiveness of their support teams, which can lead to better customer satisfaction.
- Reviewers mention that while RingCentral Contact Center has a solid response time and efficient support, it sometimes struggles with specific workflow needs, leading to configuration challenges for some users.
- G2 reviewers highlight that Gladly's robust support features, such as the Answers tool, help users provide solutions more effectively and reduce repetitive inquiries, showcasing its strength in enhancing customer service efficiency.
- Users report that RingCentral Contact Center, despite its strengths, has a lower overall satisfaction score compared to Gladly, indicating that while it has useful features, it may not meet all user expectations as effectively as Gladly does.
Pricing
Entry-Level Pricing
Gladly
No pricing availableRingCentral Contact Center
No pricing availableFree Trial
Gladly
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.3
790
8.4
145
Ease of Use
9.5
796
8.5
148
Ease of Setup
9.2
306
8.3
79
Ease of Admin
9.2
177
8.3
49
Quality of Support
9.4
753
7.9
129
Has the product been a good partner in doing business?
9.5
177
8.0
50
Product Direction (% positive)
9.4
759
7.1
137
Features by Category
Ticket and Case Management
9.2
198
|
Verified
8.1
9
9.2
200
|
Verified
8.1
8
9.2
210
|
Verified
9.5
11
9.1
205
|
Verified
9.5
11
9.1
175
|
Verified
8.1
6
9.2
198
|
Verified
9.0
10
9.3
195
|
Verified
8.7
9
9.3
203
|
Verified
9.2
10
Generative AI
8.3
65
Not enough data
8.5
66
Feature Not Available
Agentic AI - Help Desk
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Not enough data
Communication Channels
9.4
209
|
Verified
9.4
9
9.5
218
|
Verified
9.8
7
9.5
209
|
Verified
9.6
8
8.9
174
|
Verified
9.2
6
9.1
201
|
Verified
9.5
11
Platform
8.2
141
|
Verified
9.0
15
8.6
252
|
Verified
8.6
15
9.2
155
|
Verified
9.4
14
9.1
156
|
Verified
9.1
11
8.8
155
|
Verified
9.8
11
9.3
156
|
Verified
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.4
424
8.9
48
|
Verified
9.2
356
7.4
38
|
Verified
9.4
392
7.7
40
|
Verified
9.2
386
7.8
46
|
Verified
9.5
428
7.9
39
|
Verified
Generative AI
8.6
146
6.7
26
Functions
9.0
384
8.3
66
|
Verified
9.1
390
8.1
64
|
Verified
9.1
368
7.9
54
|
Verified
Feature Not Available
7.4
32
|
Verified
Feature Not Available
8.0
40
|
Verified
9.0
344
7.8
38
|
Verified
9.0
376
8.1
42
9.1
368
8.0
37
|
Verified
Agentic AI - Contact Center
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
Administrative
9.4
395
7.9
57
|
Verified
9.2
346
8.5
63
|
Verified
9.2
381
7.9
68
|
Verified
9.4
383
8.0
41
|
Verified
9.1
347
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
9.0
302
8.9
16
9.3
278
8.6
13
9.1
277
9.2
14
9.3
249
9.6
9
Support Automation
9.0
292
8.3
14
9.1
284
8.6
13
9.0
271
9.4
13
9.0
255
8.0
10
Generative AI
8.6
108
9.0
7
8.8
108
Feature Not Available
Customer Support
8.7
57
Not enough data
8.4
53
Not enough data
8.8
55
Not enough data
Automation
8.6
53
Not enough data
8.8
56
Not enough data
8.8
55
Not enough data
Artificial Intelligence
8.5
56
Not enough data
Feature Not Available
Not enough data
8.5
58
Not enough data
Generative AI
8.6
111
Not enough data
8.8
113
Feature Not Available
7.8
77
Not enough data
Communication
9.4
328
|
Verified
9.2
13
9.2
355
|
Verified
8.8
14
9.2
298
|
Verified
Not enough data
9.3
306
|
Verified
8.7
15
8.7
255
6.7
5
Internal Use
8.6
252
|
Verified
8.6
15
9.2
319
|
Verified
8.9
12
8.8
278
|
Verified
Feature Not Available
9.4
335
|
Verified
8.5
11
9.3
325
|
Verified
8.5
10
9.3
358
|
Verified
8.3
13
Generative AI
8.9
82
Feature Not Available
Self-Service Experience
9.4
241
8.8
8
9.2
226
8.7
9
8.8
191
8.8
10
8.9
197
8.7
5
9.0
218
9.7
5
Self-Service Platform
9.3
212
Not enough data
9.2
223
Not enough data
8.9
213
Not enough data
9.2
210
9.0
5
Agentic AI - Customer Self-Service
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Not enough data
Generative AI
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Feature Not Available
Process
9.1(won by 0.1)
179
9.0
8
9.4(won by 0.6)
195
8.8
7
9.4(won by default)
181
Not enough data
Channels
9.7(won by 1.1)
237
8.6
7
9.3(won by 0.3)
189
9.0
8
9.5(won by 0.5)
226
9.0
7
9.3(tied score)
225
9.3(tied score)
10
9.5(won by 0.3)
227
9.2
11
Insight
9.0(won by 1.2)
197
7.8
6
9.3(won by 1.2)
198
8.1
7
9.3(won by default)
181
Not enough data
9.5(won by 0.2)
182
9.3
9
Generative AI
8.4
45
Not enough data
8.5
46
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Not enough data
Automation
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Not enough data
Autonomy
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Contact Center, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation and AI Customer Support Agents
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
RingCentral Contact Center has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
