# Gladly vs Oracle Service Cloud (formerly RightNow) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gladly excels in user experience, with a notably intuitive interface that makes it easy for agents to document interactions and follow up with customers. Users appreciate how it groups all communications by the individual rather than by case number, enhancing the overall customer service experience.
- **Users say** that Oracle Service Cloud offers robust customer service capabilities and a comprehensive ticketing system, which some find beneficial for managing complex workflows. However, there are mentions of it not fully meeting all specific needs, indicating potential configuration challenges for some users.
- **Reviewers mention** that Gladly's implementation process is smooth and integrates well with existing setups, which is a significant advantage for teams looking to minimize disruption. In contrast, Oracle Service Cloud has received feedback about a more complex setup process, which can be a hurdle for new users.
- **According to verified reviews** , Gladly shines in support quality, with users highlighting the responsiveness and helpfulness of their support team. Oracle Service Cloud, while having a solid support structure, has received lower ratings in this area, suggesting room for improvement in customer assistance.
- **G2 reviewers report** that Gladly's features for ticket collaboration and automation are highly rated, making it easier for teams to manage customer inquiries efficiently. Users have noted that these features contribute significantly to their daily operations, whereas Oracle Service Cloud's automation capabilities are seen as less user-friendly.
- **Users say** that Gladly's focus on mid-market businesses allows it to cater effectively to their needs, with features that resonate well with smaller teams. In contrast, Oracle Service Cloud is more geared towards enterprise-level clients, which may not align as well with the requirements of mid-sized organizations.



| | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,112 | 134 | 
| **Largest Market Segment** | Mid-Market (60.8% of reviews) | Enterprise (57.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gladly

Pros:
- Ease of Use (191 reviews)
- Helpful (135 reviews)

Cons:
- Missing Features (40 reviews)
- Complexity (31 reviews)

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
  | **Meets Requirements** | 9.3 (801 reviews) | 8.3 (94 reviews) | 
  | **Ease of Use** | 9.5 (807 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 9.3 (321 reviews) | 6.8 (66 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 7.3 (67 reviews) | 
  | **Quality of Support** | 9.4 (764 reviews) | 7.4 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (177 reviews) | 7.5 (65 reviews) | 
  | **Product Direction (% positive)** | 9.4 (769 reviews) | 6.6 (90 reviews) | 

---
## Pricing

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 394 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |

#### Ticket and Case Management

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (200 reviews) ✓ Verified | 8.8 (31 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.2 (205 reviews) ✓ Verified | 8.4 (31 reviews) ✓ Verified | 
| **Workflow** | 9.2 (217 reviews) ✓ Verified | 8.2 (30 reviews) ✓ Verified | 
| **Response Automation** | 9.1 (211 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **SLA Management** | 9.1 (176 reviews) ✓ Verified | 7.6 (29 reviews) | 
| **Attachments/Screencasts** | 9.2 (199 reviews) ✓ Verified | 8.3 (29 reviews) | 
| **Ticket Collaboration** | 9.3 (200 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Customer and Contacts Database** | 9.3 (212 reviews) ✓ Verified | 8.1 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.3 (65 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (66 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (29 reviews) | Not enough data | 

#### Communication Channels

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Portal** | 9.4 (210 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Email to Case** | 9.5 (227 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.5 (216 reviews) ✓ Verified | 8.3 (28 reviews) ✓ Verified | 
| **Social Integration** | 9.0 (177 reviews) ✓ Verified | 7.0 (16 reviews) | 
| **Voice** | 9.1 (206 reviews) ✓ Verified | 8.3 (19 reviews) | 

#### Platform

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mobile User Support** | 8.2 (142 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | 
| **Customization ** | 8.6 (254 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (157 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | 
| **Integration** | 9.1 (162 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | 
| **Reporting** | 8.7 (161 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (159 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 468 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Channels

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Voice** | 9.4 (424 reviews) | Not enough data | 
| **Social** | 9.2 (356 reviews) | Not enough data | 
| **Web Chat** | 9.4 (391 reviews) | Not enough data | 
| **Mobile SMS** | 9.2 (386 reviews) | Not enough data | 
| **Email** | 9.5 (428 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (146 reviews) | Not enough data | 

#### Functions

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Session Routing** | 9.0 (383 reviews) | Not enough data | 
| **Session Queuing** | 9.1 (389 reviews) | Not enough data | 
| **Concurrent Calling** | 9.1 (368 reviews) | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 9.0 (344 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.0 (376 reviews) | Not enough data | 
| **Persistent Data** | 9.1 (366 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (26 reviews) | Not enough data | 

#### Administrative

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Session Summary Notes** | 9.4 (394 reviews) | Not enough data | 
| **Administrator Access** | 9.2 (344 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (379 reviews) | Not enough data | 
| **Session Recording** | 9.4 (382 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.1 (346 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 348 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Conversational Platform

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | 8.9 (301 reviews) | Not enough data | 
| **Omnichannel** | 9.3 (278 reviews) | Not enough data | 
| **Contextual Engagement** | 9.1 (276 reviews) | Not enough data | 
| **Proactive Engagement** | 9.3 (248 reviews) | Not enough data | 

#### Support Automation

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Intelligent Routing** | 9.0 (291 reviews) | Not enough data | 
| **Seamless Escalation** | 9.1 (284 reviews) | Not enough data | 
| **Transcripts** | 9.0 (271 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (255 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.6 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (108 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 63 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Support

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Text** | 8.7 (57 reviews) | Not enough data | 
| **Speech** | 8.4 (53 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (54 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket Resolution** | 8.6 (53 reviews) | Not enough data | 
| **Customization** | 8.8 (56 reviews) | Not enough data | 
| **Intelligent Routing** | 8.8 (55 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Learning** | 8.5 (54 reviews) | Not enough data | 
| **Language** | Feature Not Available | Not enough data | 
| **Conversational AI** | 8.5 (56 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 447 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.6 (111 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (113 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (77 reviews) | Not enough data | 

#### Communication

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Pop-up Chat** | 9.4 (329 reviews) ✓ Verified | 8.5 (30 reviews) ✓ Verified | 
| **Notifications** | 9.2 (356 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 
| **Targeted Emails** | 9.2 (298 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (306 reviews) ✓ Verified | 8.4 (15 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (255 reviews) | Not enough data | 

####  Internal Use

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customization ** | 8.6 (254 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (319 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (278 reviews) ✓ Verified | 7.9 (16 reviews) | 
| **Knowledge Base** | 9.4 (335 reviews) ✓ Verified | 8.0 (32 reviews) ✓ Verified | 
| **Team Inbox ** | 9.3 (325 reviews) ✓ Verified | 8.4 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (358 reviews) ✓ Verified | 8.1 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 279 |
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Summarization** | 8.9 (82 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Knowledge Base** | 9.4 (241 reviews) | 8.3 (43 reviews) | 
| **Searchable Articles** | 9.2 (226 reviews) | 8.0 (40 reviews) | 
| **Community Forums** | 8.8 (191 reviews) | 7.8 (24 reviews) | 
| **Mobile Optimization** | 9.0 (197 reviews) | Not enough data | 
| **Personalization** | 9.0 (218 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Branding** | 9.3 (212 reviews) | Not enough data | 
| **Automation** | 9.2 (223 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.9 (213 reviews) | Not enough data | 
| **Integrations** | 9.2 (210 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (19 reviews) | Not enough data | 
| **Decision Making** | 8.5 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.3/10 | 254 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 9.0 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (61 reviews) | Not enough data | 

#### Process

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mentions** | 9.1 (179 reviews) | 7.7 (11 reviews) | 
| **Tickets** | 9.4 (196 reviews) | 8.2 (14 reviews) | 
| **Macros** | 9.4 (181 reviews) | 8.0 (10 reviews) | 

#### Channels

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Email** | 9.7 (237 reviews) | 8.2 (16 reviews) | 
| **Social** | 9.3 (189 reviews) | 7.4 (13 reviews) | 
| **Live Chat** | 9.5 (227 reviews) | 8.7 (13 reviews) | 
| **Phone** | 9.3 (225 reviews) | 7.8 (15 reviews) | 
| **Text** | 9.5 (227 reviews) | 8.8 (10 reviews) | 

#### Insight

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Surveys** | 9.0 (197 reviews) | 8.1 (14 reviews) | 
| **Reporting** | 9.3 (198 reviews) | 8.7 (15 reviews) | 
| **Visitor Activity** | 9.3 (181 reviews) | 7.9 (14 reviews) | 
| **Help Desk** | 9.5 (182 reviews) | 8.4 (15 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.5/10 | 47 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Generative AI

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.4 (45 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (46 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.4/10 | 17 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (15 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (14 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (14 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Support** | 8.3 (14 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (14 reviews) | Not enough data | 
| **Feedback Collection** | 7.7 (13 reviews) | Not enough data | 
| **Escalation Handling** | 8.6 (13 reviews) | Not enough data | 
| **Workflow Optimization** | 8.9 (15 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (14 reviews) | Not enough data | 
| **Document Processing** | 7.3 (14 reviews) | Not enough data | 

#### Autonomy

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | 8.4 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (14 reviews) | Not enough data | 
| **Task Execution** | 8.3 (15 reviews) | Not enough data | 
| **Problem Solving** | 8.6 (15 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Gladly (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Gladly | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Small-Business** | 22.3% | 4.5% | 
| **Mid-Market** | 60.8% | 37.8% | 
| **Enterprise** | 16.9% | 57.7% | 

### By Industry

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.8%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Cosmetics:** 1.9%
- **Information Technology and Services:** 1.9%
- **Other:** 25.6%

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Gladly

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gladly-vs-oracle-service-cloud-formerly-rightnow)