Compare Fin by Intercom and Gladly 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
No pricing available
Fin by Intercom
Star Rating
(3,822)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansGladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective in handling queries without feeling like they're just chatting with a bot, which enhances the overall customer experience.
- Users say that Gladly stands out for its ability to keep customer conversations organized in a single timeline, eliminating the risk of information falling through the cracks. This feature is particularly praised for its natural integration into daily workflows, making it easier for support teams to track customer interactions across multiple channels.
- Reviewers mention that while Fin by Intercom has a higher overall satisfaction score, Gladly's users appreciate its superior ease of use and setup. Gladly's intuitive interface allows for a smoother onboarding experience, which is crucial for teams looking to implement a new customer service solution quickly.
- According to verified reviews, Fin by Intercom is noted for its effective AI capabilities, with users highlighting that it actually performs well in providing relevant answers and escalating issues to human agents when necessary. This balance of automation and human touch is a significant advantage for many businesses.
- G2 reviewers report that Gladly's focus on collaboration features, such as keeping customer conversations together rather than splitting them into tickets, is a game-changer for support teams. This approach fosters better communication and ensures that all team members are on the same page regarding customer needs.
- Users say that while Fin by Intercom has a robust feature set, Gladly's quality of support and customer service is frequently highlighted as a strong point. Reviewers appreciate the responsiveness and helpfulness of Gladly's support team, which can be a deciding factor for businesses that prioritize ongoing assistance.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gladly
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.7
2,878
9.3
790
Ease of Use
8.9
2,909
9.5
796
Ease of Setup
8.4
1,511
9.2
306
Ease of Admin
8.6
1,340
9.2
177
Quality of Support
8.6
2,774
9.4
753
Has the product been a good partner in doing business?
8.8
1,336
9.5
177
Product Direction (% positive)
8.8
2,730
9.4
759
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.2
198
|
Verified
8.8
1122
|
Verified
9.2
200
|
Verified
8.7
1100
|
Verified
9.2
210
|
Verified
8.6
1151
|
Verified
9.1
205
|
Verified
8.3
681
|
Verified
9.1
175
|
Verified
8.8
1138
|
Verified
9.2
198
|
Verified
8.8
1063
|
Verified
9.3
195
|
Verified
8.6
964
|
Verified
9.3
203
|
Verified
Generative AI
8.3
249
8.3
65
8.2
249
8.5
66
Agentic AI - Help Desk
7.8
62
8.4
29
8.3
62
8.3
29
7.9
62
8.3
28
Communication Channels
8.8
894
|
Verified
9.4
209
|
Verified
8.8
1093
|
Verified
9.5
218
|
Verified
9.4
1269
|
Verified
9.5
209
|
Verified
8.3
812
8.9
174
|
Verified
7.6
523
9.1
201
|
Verified
Platform
8.1
722
|
Verified
8.2
141
|
Verified
8.2
1270
|
Verified
8.6
252
|
Verified
8.7
826
|
Verified
9.2
155
|
Verified
8.7
791
|
Verified
9.1
156
|
Verified
8.1
1018
|
Verified
8.8
155
|
Verified
8.2
1019
|
Verified
9.3
156
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Channels
Not enough data
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Generative AI
Not enough data
8.6
146
Functions
Not enough data
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Agentic AI - Contact Center
Not enough data
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Administrative
Not enough data
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
9.0
302
8.7
839
9.3
278
8.7
858
9.1
277
9.0
779
9.3
249
Support Automation
8.6
859
9.0
292
8.7
901
9.1
284
8.5
519
9.0
271
8.8
813
9.0
255
Generative AI
Feature Not Available
8.6
108
8.4
155
8.8
108
Customer Support
8.6
202
8.7
57
7.4
185
8.4
53
9.0
214
8.8
55
Automation
8.4
211
8.6
53
8.3
208
8.8
56
8.5
198
8.8
55
Artificial Intelligence
8.5
201
8.5
56
8.6
193
Feature Not Available
8.5
204
8.5
58
Generative AI
8.3
297
8.6
111
8.3
295
8.8
113
Feature Not Available
7.8
77
Communication
9.2
1443
|
Verified
9.4
328
|
Verified
8.9
1451
|
Verified
9.2
355
|
Verified
8.7
1192
|
Verified
9.2
298
|
Verified
9.1
1358
|
Verified
9.3
306
|
Verified
8.2
595
8.7
255
Internal Use
8.2
1270
|
Verified
8.6
252
|
Verified
8.7
1095
|
Verified
9.2
319
|
Verified
8.2
1043
|
Verified
8.8
278
|
Verified
8.7
1251
|
Verified
9.4
335
|
Verified
8.9
1321
|
Verified
9.3
325
|
Verified
8.6
1289
|
Verified
9.3
358
|
Verified
Generative AI
8.2
94
8.9
82
Self-Service Experience
9.0
657
9.4
241
8.9
653
9.2
226
Feature Not Available
8.8
191
8.2
491
8.9
197
8.4
536
9.0
218
Self-Service Platform
8.7
532
9.3
212
8.8
540
9.2
223
8.4
482
8.9
213
8.6
524
9.2
210
Agentic AI - Customer Self-Service
7.4
47
7.3
18
7.9
47
8.0
18
7.4
47
8.1
18
7.9
49
7.9
18
8.1
51
7.5
18
7.5
48
8.1
18
7.5
47
8.4
18
Generative AI
Feature Not Available
9.0(won by default)
61
Feature Not Available
9.0(won by default)
61
Process
9.3(won by 0.2)
89
9.1
179
9.0
86
9.4(won by 0.4)
195
9.6(won by 0.2)
89
9.4
181
Channels
9.4
89
9.7(won by 0.3)
237
8.8
88
9.3(won by 0.5)
189
9.5(tied score)
91
9.5(tied score)
226
8.3
81
9.3(won by 1.0)
225
8.8
83
9.5(won by 0.7)
227
Insight
9.1(won by 0.1)
86
9.0
197
9.2
88
9.3(won by 0.1)
198
8.8
83
9.3(won by 0.5)
181
9.3
83
9.5(won by 0.2)
182
Generative AI
Feature Not Available
8.4
45
7.4
17
8.5
46
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
191
8.1
15
7.9
196
8.5
14
7.8
167
8.6
14
8.5
189
8.5
16
8.0
161
8.3
14
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.2
14
7.9
160
7.7
13
7.9
171
8.6
13
8.5
188
8.9
15
Automation
8.4
192
8.9
15
8.0
163
8.0
14
7.2
156
7.3
14
Autonomy
7.6
162
8.4
15
7.7
163
8.8
14
7.2
161
8.3
15
7.7
166
8.6
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gladly are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Gladly is categorized as Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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