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At a Glance
Market Segments
Small-Business (37.3% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
No pricing available
Free
GitLab
Star Rating
(860)4.5 out of 5
Market Segments
Small-Business (37.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in ease of use with a score of 9.6, making it a favorite among small businesses for gathering user feedback. In contrast, GitLab's ease of use score is lower at 8.7, which some users find less intuitive for new team members.
- Reviewers mention that Usersnap's quality of support is rated at 9.5, highlighting responsive customer service and helpful resources. GitLab, while still providing decent support at 8.5, has received feedback indicating that response times can be slower during peak hours.
- G2 users note that Usersnap's user response methods, particularly the ability to collect feedback through video snippets and photo submissions, are highly rated (9.2 and 9.3 respectively). GitLab, however, focuses more on code collaboration and issue tracking, which some users feel lacks the same level of user engagement features.
- Reviewers say that Usersnap's configuration management and access control features score 8.7 and 8.9, respectively, making it easy for teams to manage user permissions effectively. GitLab's configuration management is rated slightly higher at 8.8, but users report that its complexity can be overwhelming for smaller teams.
- Users on G2 highlight Usersnap's deployment-ready staging feature with a score of 8.8, which simplifies the process of testing changes before going live. GitLab's deployment automation is rated higher at 9.0, but some users mention that it requires a steeper learning curve to set up effectively.
- Users report that Usersnap's feedback aggregation and real-time analysis features are particularly strong, scoring 9.4 and 8.9, respectively, which helps teams make informed decisions quickly. GitLab's reporting and analytics features, while solid at 8.3, are seen as less comprehensive in terms of user feedback integration.
Pricing
Entry-Level Pricing
GitLab
No pricing availableUsersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
GitLab
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.1
650
9.1
68
Ease of Use
8.7
652
9.6
70
Ease of Setup
8.6
213
9.5
41
Ease of Admin
8.6
170
9.1
40
Quality of Support
8.5
514
9.5
62
Has the product been a good partner in doing business?
8.8
145
9.2
39
Product Direction (% positive)
8.7
617
8.9
63
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Administration
8.7
122
Not enough data
8.9
130
Not enough data
8.6
122
Not enough data
Functionality
9.0
128
Not enough data
8.5
114
Not enough data
8.5
109
Not enough data
8.7
114
Not enough data
8.6
103
Not enough data
Processes
9.1
131
Not enough data
9.0
120
Not enough data
8.7
120
Not enough data
Administration
9.1
27
Not enough data
9.0
26
Not enough data
Analysis
8.6
25
Not enough data
8.9
26
Not enough data
9.1
26
Not enough data
8.8
24
Not enough data
Testing
8.8
26
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.4
23
Not enough data
8.7
23
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
24
Not enough data
8.8
23
Not enough data
Analysis
8.4
23
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
Testing
8.6
22
Not enough data
9.1
22
Not enough data
8.9
21
Not enough data
9.0
20
Not enough data
8.9
19
Not enough data
9.1
20
Not enough data
Administration
8.7
76
Not enough data
8.7
77
Not enough data
8.7
74
Not enough data
8.8
79
Not enough data
Automation
8.9
78
Not enough data
8.4
71
Not enough data
9.0
78
Not enough data
8.6
72
Not enough data
IT Management
8.7
73
Not enough data
8.8
73
Not enough data
8.6
70
Not enough data
Functionality
8.8
210
Not enough data
9.0
212
Not enough data
8.7
204
Not enough data
Management
8.7
197
Not enough data
8.3
190
Not enough data
8.9
204
Not enough data
Agentic AI - Continuous Delivery
8.0
9
Not enough data
8.2
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
7.2
9
Not enough data
Bug Reporting
8.6
138
8.8
28
8.5
132
9.0
26
8.6
139
8.6
27
Bug Monitoring
8.4
135
7.5
23
8.8
144
8.1
25
8.8
134
8.3
25
Agentic AI - Bug Tracking
8.3
9
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Functionality - Software Composition Analysis
8.7
64
Not enough data
8.8
69
Not enough data
8.7
66
Not enough data
Effectiveness - Software Composition Analysis
8.8
63
Not enough data
8.9
63
Not enough data
8.9
60
Not enough data
Management
8.7
140
Not enough data
8.8
145
Not enough data
8.5
133
Not enough data
Functionality
8.8
145
Not enough data
8.8
145
Not enough data
8.7
137
Not enough data
Processes
9.0
149
Not enough data
8.5
138
Not enough data
9.0
152
Not enough data
Functionality
8.9
223
|
Verified
Not enough data
8.6
208
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
Management
8.8
210
|
Verified
Not enough data
8.7
213
|
Verified
Not enough data
8.4
195
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.0
10
Not enough data
7.4
12
Not enough data
7.6
11
Not enough data
7.3
10
Not enough data
7.7
10
Not enough data
Documentation
8.8
114
Not enough data
8.6
110
Not enough data
8.3
110
Not enough data
Security
8.0
99
Not enough data
8.4
98
Not enough data
8.9
107
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Value Analysis
8.9
38
Not enough data
8.7
40
Not enough data
8.6
36
Not enough data
8.8
36
Not enough data
Value Management
8.9
38
Not enough data
8.7
40
Not enough data
8.8
39
Not enough data
Categories
Categories
Shared Categories
GitLab and Usersnap are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Usersnap is categorized as Product Management, User Research, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
24.1%
Internet
3.9%
Financial Services
3.4%
Telecommunications
2.3%
Other
32.8%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 Comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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