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At a Glance
Market Segments
Small-Business (37.3% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
No pricing available
Free
GitLab
Star Rating
(860)4.5 out of 5
Market Segments
Small-Business (37.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabUserback
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userback excels in ease of use with a score of 9.3, while GitLab trails behind at 8.7. Reviewers mention that Userback's intuitive interface and straightforward feedback collection process make it a favorite among small businesses.
- Reviewers say that Userback's quality of support is outstanding, scoring 9.5 compared to GitLab's 8.5. Users on G2 highlight Userback's responsive customer service and helpful resources, which significantly enhance the user experience.
- Users report that both products meet requirements equally with a score of 9.1, but Userback shines in specific features like visual feedback tools, which reviewers mention as a game-changer for design teams.
- Reviewers mention that Userback has a larger market segment presence among small businesses, with 89.0% of reviews coming from this demographic, compared to GitLab's 37.4%. This indicates that Userback is more tailored to the needs of smaller teams.
- Users say that Userback's entry-level price is a significant advantage, offering a free tier that allows small businesses to get started without financial commitment, while GitLab's pricing structure may not be as accessible for new users.
- G2 users report that Userback's proactive assistance features, while scoring lower at 6.4, still provide valuable insights, whereas GitLab's score of 8.3 indicates a more robust proactive support system, which some users find beneficial for ongoing project management.
Pricing
Entry-Level Pricing
GitLab
No pricing availableUserback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
GitLab
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.1
650
9.1
153
Ease of Use
8.7
652
9.3
154
Ease of Setup
8.6
213
9.3
134
Ease of Admin
8.6
170
9.3
127
Quality of Support
8.5
514
9.4
121
Has the product been a good partner in doing business?
8.8
145
9.6
115
Product Direction (% positive)
8.7
617
9.3
142
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Administration
8.7
122
Not enough data
8.9
130
Not enough data
8.6
122
Not enough data
Functionality
9.0
128
Not enough data
8.5
114
Not enough data
8.5
109
Not enough data
8.7
114
Not enough data
8.6
103
Not enough data
Processes
9.1
131
Not enough data
9.0
120
Not enough data
8.7
120
Not enough data
Administration
9.1
27
Not enough data
9.0
26
Not enough data
Analysis
8.6
25
Not enough data
8.9
26
Not enough data
9.1
26
Not enough data
8.8
24
Not enough data
Testing
8.8
26
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.4
23
Not enough data
8.7
23
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
24
Not enough data
8.8
23
Not enough data
Analysis
8.4
23
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
Testing
8.6
22
Not enough data
9.1
22
Not enough data
8.9
21
Not enough data
9.0
20
Not enough data
8.9
19
Not enough data
9.1
20
Not enough data
Administration
8.7
76
Not enough data
8.7
77
Not enough data
8.7
74
Not enough data
8.8
79
Not enough data
Automation
8.9
78
Not enough data
8.4
71
Not enough data
9.0
78
Not enough data
8.6
72
Not enough data
IT Management
8.7
73
Not enough data
8.8
73
Not enough data
8.6
70
Not enough data
Functionality
8.8
210
Not enough data
9.0
212
Not enough data
8.7
204
Not enough data
Management
8.7
197
Not enough data
8.3
190
Not enough data
8.9
204
Not enough data
Agentic AI - Continuous Delivery
8.0
9
Not enough data
8.2
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
7.2
9
Not enough data
Bug Reporting
8.6
138
9.4
87
8.5
132
9.3
86
8.6
139
8.9
78
Bug Monitoring
8.4
135
8.0
68
8.8
144
8.6
77
8.8
134
8.4
63
Agentic AI - Bug Tracking
8.3
9
6.1
24
7.9
8
6.0
24
8.3
8
6.5
24
Functionality - Software Composition Analysis
8.7
64
Not enough data
8.8
69
Not enough data
8.7
66
Not enough data
Effectiveness - Software Composition Analysis
8.8
63
Not enough data
8.9
63
Not enough data
8.9
60
Not enough data
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
140
Not enough data
8.8
145
Not enough data
8.5
133
Not enough data
Functionality
8.8
145
Not enough data
8.8
145
Not enough data
8.7
137
Not enough data
Processes
9.0
149
Not enough data
8.5
138
Not enough data
9.0
152
Not enough data
Functionality
8.9
223
|
Verified
Not enough data
8.6
208
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
Management
8.8
210
|
Verified
Not enough data
8.7
213
|
Verified
Not enough data
8.4
195
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.0
10
Not enough data
7.4
12
Not enough data
7.6
11
Not enough data
7.3
10
Not enough data
7.7
10
Not enough data
Documentation
8.8
114
Not enough data
8.6
110
Not enough data
8.3
110
Not enough data
Security
8.0
99
Not enough data
8.4
98
Not enough data
8.9
107
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Value Analysis
8.9
38
Not enough data
8.7
40
Not enough data
8.6
36
Not enough data
8.8
36
Not enough data
Value Management
8.9
38
Not enough data
8.7
40
Not enough data
8.8
39
Not enough data
Categories
Categories
Shared Categories
GitLab and Userback are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Userback is categorized as Session Replay, Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
24.1%
Internet
3.9%
Financial Services
3.4%
Telecommunications
2.3%
Other
32.8%
Marketing and Advertising
27.1%
Computer Software
17.7%
Information Technology and Services
12.3%
Design
8.9%
Internet
6.4%
Other
27.6%
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 Comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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