Compare GitLab and SolarWinds Service Desk 
At a Glance
Market Segments
Small-Business (37.1% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
GitLab
Star Rating
(875)4.5 out of 5
Market Segments
Small-Business (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabSolarWinds Service Desk
Star Rating
(765)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansGitLab vs SolarWinds Service Desk
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use and administer. Reviewers also felt that SolarWinds Service Desk was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that GitLab meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over GitLab.
Pricing
Entry-Level Pricing
GitLab
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Free Trial
GitLab
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.1
663
8.6
690
Ease of Use
8.7
666
9.0
693
Ease of Setup
8.6
226
8.6
567
Ease of Admin
8.6
172
8.9
579
Quality of Support
8.5
527
8.9
665
Has the product been a good partner in doing business?
8.8
147
9.0
559
Product Direction (% positive)
8.7
630
9.0
674
Features by Category
Administration
8.7
124
Not enough data
8.9
131
Not enough data
8.6
123
Not enough data
Functionality
9.0
130
Not enough data
8.5
115
Not enough data
8.5
109
Not enough data
8.7
114
Not enough data
8.6
103
Not enough data
Processes
9.1
133
Not enough data
9.0
122
Not enough data
8.7
122
Not enough data
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
9.2
30
Not enough data
9.0
28
Not enough data
Analysis
8.7
26
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
8.8
26
Not enough data
Testing
8.8
28
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
8.8
26
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
8.8
24
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
Analysis
8.5
24
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
9.0
24
Not enough data
Testing
8.6
23
Not enough data
9.1
23
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
Administration
8.7
77
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
8.8
81
Not enough data
Automation
8.9
79
Not enough data
8.4
72
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
IT Management
8.7
74
Not enough data
8.9
74
Not enough data
8.6
71
Not enough data
Functionality
8.8
215
Not enough data
9.0
218
Not enough data
8.7
204
Not enough data
Management
8.8
203
Not enough data
8.4
193
Not enough data
8.9
211
Not enough data
Agentic AI - Continuous Delivery
8.0
9
Not enough data
8.3
11
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
7.2
9
Not enough data
Bug Reporting
8.6
139
Not enough data
8.5
133
Not enough data
8.6
140
Not enough data
Bug Monitoring
8.4
136
Not enough data
8.8
145
Not enough data
8.8
135
Not enough data
Agentic AI - Bug Tracking
8.3
9
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Functionality - Software Composition Analysis
8.7
65
Not enough data
8.8
71
Not enough data
8.7
67
Not enough data
Effectiveness - Software Composition Analysis
8.8
64
Not enough data
9.0
64
Not enough data
9.0
61
Not enough data
Monitoring
Not enough data
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
Not enough data
9.0
96
|
Verified
Not enough data
8.7
97
|
Verified
Not enough data
8.4
83
|
Verified
Generative AI
Not enough data
5.9
24
Not enough data
6.5
24
Agentic AI - Incident Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
Not enough data
8.5
64
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
55
Management
8.8
145
Not enough data
8.7
148
Not enough data
8.5
136
Not enough data
Functionality
8.8
153
Not enough data
8.8
151
Not enough data
8.6
141
Not enough data
Processes
9.0
157
Not enough data
8.5
141
Not enough data
9.0
158
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Risk assessment
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.9
226
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.4
204
|
Verified
Not enough data
Management
8.9
215
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.4
198
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.3
11
Not enough data
7.8
13
Not enough data
7.4
11
Not enough data
7.1
11
Not enough data
7.6
11
Not enough data
Documentation
8.8
117
Not enough data
8.6
112
Not enough data
8.4
112
Not enough data
Security
8.0
101
Not enough data
8.4
101
Not enough data
9.0
110
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
427
Not enough data
8.6
423
Not enough data
8.8
457
Not enough data
8.3
411
Not enough data
8.5
395
Reporting
Not enough data
8.4
446
Not enough data
8.2
355
Not enough data
8.0
329
Access & Usability
Not enough data
7.2
358
Not enough data
8.5
399
Not enough data
8.3
339
Not enough data
8.5
276
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Value Analysis
8.9
39
Not enough data
8.7
40
Not enough data
8.6
36
Not enough data
8.9
37
Not enough data
Value Management
9.0
39
Not enough data
8.7
41
Not enough data
8.9
40
Not enough data
Categories
Categories
Shared Categories
GitLab and SolarWinds Service Desk share no categories
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Bug Tracking, Continuous Integration, and AI Code Generation
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, Service Desk, and Software Asset Management Tools
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
24.2%
Internet
4.0%
Financial Services
3.4%
Telecommunications
2.3%
Other
32.7%
Information Technology and Services
12.7%
Hospital & Health Care
7.4%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
66.0%
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 Comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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