Compare GitLab and Request Tracker
At a Glance
Market Segments
Small-Business (37.0% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
GitLab
Star Rating
(890)4.5 out of 5
Market Segments
Small-Business (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLab
Request Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GitLab excels in user experience, with its intuitive interface making tasks like viewing code and managing pipelines straightforward. Users appreciate the seamless integration of multiple tools, which reduces the need to switch between platforms.
- According to verified reviews, Request Tracker provides valuable insights and automation features that help organizations streamline workflows. Users highlight the ability to automate requests as a significant advantage, although some find the initial setup a bit complex.
- Users say that GitLab's built-in CI/CD capabilities work out of the box, making it easier for teams to manage their development processes without needing additional tools. This all-in-one approach is particularly praised for enhancing daily development efficiency.
- Reviewers mention that while Request Tracker offers robust features for tracking defects and enhancements, it may not be as user-friendly for beginners. The authorization system, while powerful, can pose challenges for new users trying to navigate its functionalities.
- G2 reviewers highlight GitLab's strong support quality, with many users noting that the platform is a reliable partner in their development efforts. The positive feedback on support contrasts with Request Tracker, which, while decent, does not receive the same level of acclaim.
- According to recent user feedback, Request Tracker's custom dashboard feature is beneficial for organizing tasks, but it may not match the overall ease of use that GitLab offers. Users find GitLab's consistent interface across various functionalities reduces mental overhead, making it a more appealing choice for daily operations.
Pricing
Entry-Level Pricing
GitLab
No pricing availableRequest Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
GitLab
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
9.1
677
7.3
8
Ease of Use
8.7
680
7.1
8
Ease of Setup
8.7
239
Not enough data
Ease of Admin
8.6
173
Not enough data
Quality of Support
8.5
539
7.5
6
Has the product been a good partner in doing business?
8.8
148
Not enough data
Product Direction (% positive)
8.8
642
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
125
Not enough data
8.9
131
Not enough data
8.6
125
Not enough data
Functionality
9.0
132
Not enough data
8.5
115
Not enough data
8.5
109
Not enough data
8.7
114
Not enough data
8.6
103
Not enough data
Processes
9.1
135
Not enough data
9.0
122
Not enough data
8.7
122
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
32
Not enough data
9.0
29
Not enough data
Analysis
8.7
27
Not enough data
9.0
29
Not enough data
9.2
28
Not enough data
8.9
27
Not enough data
Testing
8.8
30
Not enough data
8.7
26
Not enough data
9.2
28
Not enough data
8.8
26
Not enough data
8.8
24
Not enough data
8.5
25
Not enough data
8.8
24
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
Analysis
8.5
24
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
9.0
24
Not enough data
Testing
8.6
23
Not enough data
9.1
23
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
Administration
8.7
77
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
8.8
81
Not enough data
Automation
8.9
79
Not enough data
8.4
72
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
IT Management
8.7
74
Not enough data
8.9
74
Not enough data
8.6
71
Not enough data
Functionality
8.8
218
Not enough data
9.0
222
Not enough data
8.7
204
Not enough data
Management
8.8
206
Not enough data
8.3
194
Not enough data
8.9
215
Not enough data
Agentic AI - Continuous Delivery
8.0
9
Not enough data
8.3
11
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
7.2
9
Not enough data
Bug Reporting
8.6
139
Not enough data
8.5
134
Not enough data
8.6
142
7.7
5
Bug Monitoring
8.5
139
7.3
5
8.8
147
Not enough data
8.8
136
7.7
5
Agentic AI - Bug Tracking
8.3
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Functionality - Software Composition Analysis
8.7
66
Not enough data
8.8
72
Not enough data
8.7
67
Not enough data
Effectiveness - Software Composition Analysis
8.8
64
Not enough data
9.0
64
Not enough data
9.0
62
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.8
150
Not enough data
8.8
152
Not enough data
8.5
139
Not enough data
Functionality
8.8
157
Not enough data
8.8
155
Not enough data
8.6
141
Not enough data
Processes
9.0
160
Not enough data
8.5
144
Not enough data
9.0
161
Not enough data
Functionality
8.9
228
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.4
204
|
Verified
Not enough data
Management
8.9
217
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.4
199
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.3
11
Not enough data
7.8
13
Not enough data
7.4
11
Not enough data
7.1
11
Not enough data
7.6
11
Not enough data
Documentation
8.8
117
Not enough data
8.6
112
Not enough data
8.4
112
Not enough data
Security
8.0
101
Not enough data
8.4
101
Not enough data
9.0
110
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Value Analysis
8.9
40
Not enough data
8.7
41
Not enough data
8.6
36
Not enough data
8.9
38
Not enough data
Value Management
9.0
39
Not enough data
8.7
42
Not enough data
8.9
40
Not enough data
Categories
Categories
Shared Categories
GitLab and Request Tracker are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
24.4%
Internet
3.9%
Financial Services
3.5%
Telecommunications
2.4%
Other
32.5%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
What is GitLab used for?
2 Comments
BR
It is an alternative to GitHub or BitBucket, it handles code versioning and also deployments among other thingsRead more
Request Tracker has no discussions with answers
