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At a Glance
Market Segments
Small-Business (37.3% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
GitLab
Star Rating
(860)4.5 out of 5
Market Segments
Small-Business (37.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabJira
Star Rating
(7,134)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Jira excels in its robust issue tracking capabilities, particularly with features like customizable workflows and advanced reporting, which are highly valued by mid-market users.
- Users report that GitLab's integration of CI/CD tools directly within the platform is a standout feature, making it particularly appealing for small businesses looking for an all-in-one solution.
- Reviewers mention that while both platforms offer good support, GitLab's quality of support is slightly higher, with users appreciating the responsiveness and helpfulness of the support team.
- Users on G2 highlight that GitLab's ease of setup is superior, with many noting that the onboarding process is straightforward and user-friendly compared to Jira's more complex initial setup.
- G2 users report that Jira's adaptive learning features are less effective than GitLab's, with GitLab users appreciating the platform's ability to learn from user interactions and improve over time.
- Reviewers mention that while both products have a solid bug history, Jira's slightly higher score indicates a more reliable track record, which is crucial for teams that prioritize stability in their project management tools.
Pricing
Entry-Level Pricing
GitLab
No pricing availableJira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
GitLab
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
9.1
649
8.9
5,852
Ease of Use
8.7
651
8.1
5,920
Ease of Setup
8.6
212
7.9
2,144
Ease of Admin
8.6
170
7.6
1,459
Quality of Support
8.5
514
8.3
4,555
Has the product been a good partner in doing business?
8.8
145
8.5
1,321
Product Direction (% positive)
8.7
616
8.4
5,681
Features by Category
Tasks
Not enough data
9.2
590
Not enough data
8.9
588
Not enough data
9.1
588
Not enough data
8.7
579
Not enough data
8.4
562
Not enough data
8.2
561
Not enough data
8.5
574
Not enough data
8.4
518
Projects
Not enough data
8.9
569
Not enough data
8.7
553
Not enough data
8.1
528
Not enough data
8.4
539
Not enough data
8.6
544
Not enough data
7.7
481
Not enough data
9.1
508
Not enough data
8.3
536
Not enough data
8.0
476
Not enough data
8.1
485
Not enough data
8.6
520
Resource Management
Not enough data
8.3
517
Not enough data
8.3
523
Not enough data
8.4
519
Project Monitoring
Not enough data
8.4
507
Not enough data
8.3
517
Not enough data
8.7
532
Generative AI
Not enough data
7.4
444
Not enough data
7.5
446
Agentic AI - Project Management
Not enough data
7.4
314
Not enough data
7.7
316
Not enough data
7.8
317
Not enough data
7.6
312
Not enough data
7.6
316
Not enough data
7.5
316
Not enough data
7.9
320
Administration
8.7
122
Not enough data
8.9
130
Not enough data
8.6
122
Not enough data
Functionality
9.0
128
Not enough data
8.5
114
Not enough data
8.5
109
Not enough data
8.7
114
Not enough data
8.6
103
Not enough data
Processes
9.1
131
Not enough data
9.0
120
Not enough data
8.7
120
Not enough data
Administration
9.1
27
Not enough data
9.0
26
Not enough data
Analysis
8.6
25
Not enough data
8.9
26
Not enough data
9.1
26
Not enough data
8.8
24
Not enough data
Testing
8.8
26
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.4
23
Not enough data
8.7
23
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
24
Not enough data
8.8
23
Not enough data
Analysis
8.4
23
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
Testing
8.6
22
Not enough data
9.1
22
Not enough data
8.9
21
Not enough data
9.0
20
Not enough data
8.9
19
Not enough data
9.1
20
Not enough data
Administration
8.7
76
Not enough data
8.7
77
Not enough data
8.7
74
Not enough data
8.8
79
Not enough data
Automation
8.9
78
Not enough data
8.4
71
Not enough data
9.0
78
Not enough data
8.6
72
Not enough data
IT Management
8.7
73
Not enough data
8.8
73
Not enough data
8.6
70
Not enough data
Functionality
8.8
210
Not enough data
9.0
211
Not enough data
8.7
204
Not enough data
Management
8.7
197
Not enough data
8.3
190
Not enough data
8.9
204
Not enough data
Agentic AI - Continuous Delivery
8.0
9
Not enough data
8.2
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
7.2
9
Not enough data
Bug Reporting
8.6
138
8.8
1802
8.5
132
8.7
1761
8.6
139
8.8
1833
Bug Monitoring
8.4
135
8.6
1749
8.8
144
8.9
1847
8.8
134
8.8
1725
Agentic AI - Bug Tracking
8.3
9
7.7
264
7.9
8
7.7
267
8.3
8
7.7
264
Functionality - Software Composition Analysis
8.7
64
Not enough data
8.8
69
Not enough data
8.7
66
Not enough data
Effectiveness - Software Composition Analysis
8.8
63
Not enough data
8.9
63
Not enough data
8.9
60
Not enough data
Responses
Not enough data
9.4
35
Not enough data
9.3
35
Not enough data
9.3
35
Automation - AI Agents
Not enough data
8.8
34
Not enough data
8.9
33
Not enough data
8.9
34
Not enough data
9.3
34
Not enough data
9.3
34
Platform
Not enough data
9.2
35
Not enough data
9.3
35
Not enough data
9.2
35
Autonomy - AI Agents
Not enough data
8.8
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
9.0
34
Generative AI
Not enough data
9.1
35
Not enough data
9.1
35
Management
8.7
140
Not enough data
8.8
145
Not enough data
8.5
133
Not enough data
Functionality
8.8
145
Not enough data
8.8
145
Not enough data
8.7
137
Not enough data
Processes
9.0
149
Not enough data
8.5
138
Not enough data
9.0
152
Not enough data
Functionality
8.9
222
|
Verified
Not enough data
8.6
208
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
Management
8.8
210
|
Verified
Not enough data
8.7
213
|
Verified
Not enough data
8.4
195
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.0
10
Not enough data
7.4
12
Not enough data
7.6
11
Not enough data
7.3
10
Not enough data
7.7
10
Not enough data
Documentation
8.8
114
Not enough data
8.6
110
Not enough data
8.3
110
Not enough data
Security
8.0
99
Not enough data
8.4
98
Not enough data
8.9
107
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.4
2683
Not enough data
8.2
2543
Not enough data
8.1
2453
Planning
Not enough data
8.7
3152
Not enough data
8.8
3232
Not enough data
8.8
2964
Not enough data
8.7
3066
Not enough data
8.3
2673
Workflow Management
Not enough data
8.6
3020
Not enough data
8.8
3265
Not enough data
7.9
2284
Not enough data
8.4
2519
Value Analysis
8.9
38
Not enough data
8.7
40
Not enough data
8.6
36
Not enough data
8.8
36
Not enough data
Value Management
8.9
38
Not enough data
8.7
40
Not enough data
8.8
39
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitLab and Jira are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
24.1%
Internet
3.9%
Financial Services
3.4%
Telecommunications
2.3%
Other
32.7%
Information Technology and Services
24.0%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 Comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
7 Comments
VC
help teams plan sprints, manage backlogsRead more
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