Compare GitBook and Shelf 
Featured Products
At a Glance
Market Segments
Small-Business (81.3% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0 1 user
No pricing available
GitBook
Star Rating
(180)4.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansShelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfGitBook vs Shelf
When assessing the two solutions, reviewers found Shelf easier to use, set up, and administer. Reviewers also preferred doing business with Shelf overall.
- GitBook and Shelf both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Shelf is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Shelf over GitBook.
Pricing
Entry-Level Pricing
Shelf
No pricing availableFree Trial
GitBook
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.2
144
9.2
98
Ease of Use
9.3
146
9.4
99
Ease of Setup
9.3
112
9.6
60
Ease of Admin
9.4
98
9.5
62
Quality of Support
9.4
119
9.7
94
Has the product been a good partner in doing business?
9.5
93
9.8
61
Product Direction (% positive)
8.8
131
9.2
93
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
60
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.4
62
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.2
87
8.6
22
8.4
84
9.1
23
8.9
97
9.0
24
8.2
77
8.8
23
8.0
66
7.8
9
9.0
86
8.2
12
Knowledge Dissemination
8.5
82
9.0
22
8.8
87
9.1
24
9.3
100
9.4
24
8.5
81
8.4
25
8.5
76
8.7
13
7.7
64
7.6
7
8.8
79
9.0
12
8.2
71
7.9
8
8.5
71
9.0
10
Agentic AI - Knowledge Base
7.1
8
Not enough data
7.5
8
Not enough data
6.5
8
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitBook and Shelf are categorized as Knowledge Base
Unique Categories
GitBook is categorized as AI Documentation Generators
Shelf is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.9%
Information Technology and Services
17.6%
Non-Profit Organization Management
10.2%
Higher Education
5.7%
Education Management
5.7%
Other
36.9%
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Discussions
Is GitBook opensource?
1 Comment
JL
Nope, but you can import your GitBook content to GitHubRead more
GitBook has no more discussions with answers
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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