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Compare GitBook and ScreenSteps 
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At a Glance
Market Segments
Small-Business (80.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$0 1 user
Starting at $100.00 10 User Per Month
GitBook
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (80.8% of reviews)
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its robust permissions management, scoring 9.7, which allows for detailed control over who can access and edit content. In contrast, GitBook, with a score of 8.8, offers basic permissions but lacks the granularity that some users desire.
- Reviewers mention that both products meet requirements equally well, scoring 9.2, but GitBook shines slightly in ease of use with a score of 9.3. Users appreciate GitBook's intuitive interface, which simplifies the documentation process, while ScreenSteps is noted for its comprehensive features that may require a steeper learning curve.
- G2 users highlight that ScreenSteps has a slight edge in quality of support, scoring 9.6 compared to GitBook's 9.4. Reviewers often praise ScreenSteps for its responsive customer service and extensive knowledge base, which helps users resolve issues quickly.
- Users on G2 report that ScreenSteps has a strong product direction with a score of 8.1, but GitBook outperforms with 8.9. Reviewers appreciate GitBook's regular updates and feature enhancements, which keep the software aligned with user needs and industry trends.
- Reviewers mention that both products are easy to set up, with ScreenSteps scoring 9.3 and GitBook slightly higher at 9.4. Users find GitBook's onboarding process particularly straightforward, making it a favorable choice for small businesses looking to get started quickly.
- Users say that while both products facilitate knowledge sharing effectively, GitBook's score of 9.3 indicates a more seamless experience for collaborative documentation. Reviewers often highlight GitBook's real-time editing features and integration capabilities, which enhance teamwork and productivity.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
GitBook
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.2
140
9.2
38
Ease of Use
9.3
142
9.2
38
Ease of Setup
9.3
108
9.3
28
Ease of Admin
9.4
97
9.2
30
Quality of Support
9.4
117
9.6
33
Has the product been a good partner in doing business?
9.5
92
9.7
29
Product Direction (% positive)
8.8
127
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.2
86
Not enough data
8.4
83
Not enough data
8.9
96
Not enough data
8.2
76
Not enough data
7.9
65
Feature Not Available
9.0
84
Not enough data
Knowledge Dissemination
8.5
81
Not enough data
8.8
85
9.7
5
9.3
96
9.0
5
8.5
80
Not enough data
8.5
75
Not enough data
7.6
63
Not enough data
8.8
78
Not enough data
8.2
70
Not enough data
8.5
70
Not enough data
Agentic AI - Knowledge Base
6.7
7
Not enough data
7.1
7
Not enough data
6.0
7
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitBook and ScreenSteps are categorized as Knowledge Base
Unique Categories
GitBook is categorized as AI Documentation Generators
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.4%
Information Technology and Services
18.0%
Non-Profit Organization Management
9.9%
Higher Education
5.8%
Education Management
5.8%
Other
36.0%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Is GitBook opensource?
1 Comment
JL
Nope, but you can import your GitBook content to GitHubRead more
GitBook has no more discussions with answers
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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