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Compare GitBook and ProProfs Knowledge Base Software 
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At a Glance
Market Segments
Small-Business (80.8% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$0 1 user
$1,080.00 Per Year
GitBook
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (80.8% of reviews)
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in its "Knowledge Base" feature, with a score of 9.4, which reviewers mention provides a comprehensive platform for creating and managing knowledge articles effectively.
- Reviewers mention that GitBook shines in "Ease of Setup" with a score of 9.3, indicating that users find it straightforward to get started, while ProProfs has a slightly lower score of 8.9 in this area.
- G2 users highlight the "Content Editor" in ProProfs, scoring 8.9, as a robust tool for creating and formatting content, whereas GitBook's editor received a lower score of 8.4, suggesting it may lack some advanced features.
- Users on G2 report that GitBook's "Link Sharing" feature, scoring 9.2, is particularly effective for collaboration, while ProProfs scored 9.0, indicating both products are strong but GitBook has a slight edge in this functionality.
- Reviewers mention that ProProfs offers superior "Trackable Analytics" with a perfect score of 9.7, which users say helps them monitor content performance effectively, while GitBook's analytics features scored lower at 8.4.
- Users say that ProProfs' "Notifications" feature, scoring 9.4, is highly praised for keeping teams informed about updates, while GitBook's notifications received a score of 8.7, suggesting room for improvement in user engagement.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
GitBook
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.2
140
9.2
22
Ease of Use
9.3
142
9.5
22
Ease of Setup
9.3
108
8.9
11
Ease of Admin
9.4
97
9.0
10
Quality of Support
9.4
117
9.3
21
Has the product been a good partner in doing business?
9.5
92
8.8
10
Product Direction (% positive)
8.8
127
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.2
86
8.3
6
8.4
83
8.6
6
8.9
96
9.2
6
8.2
76
Feature Not Available
7.9
65
Not enough data
9.0
84
Not enough data
Knowledge Dissemination
8.5
81
8.9
6
8.8
85
9.4
6
9.3
96
9.2
6
8.5
80
9.4
6
8.5
75
Not enough data
7.6
63
Not enough data
8.8
78
Not enough data
8.2
70
Not enough data
8.5
70
Not enough data
Agentic AI - Knowledge Base
6.7
7
Not enough data
7.1
7
Not enough data
6.0
7
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitBook and ProProfs Knowledge Base Software are categorized as Knowledge Base
Unique Categories
GitBook is categorized as AI Documentation Generators
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.4%
Information Technology and Services
18.0%
Non-Profit Organization Management
9.9%
Higher Education
5.8%
Education Management
5.8%
Other
36.0%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is GitBook opensource?
1 Comment
JL
Nope, but you can import your GitBook content to GitHubRead more
GitBook has no more discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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