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Compare GitBook and Heretto 
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At a Glance
Market Segments
Small-Business (80.8% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
$0 1 user
No pricing available
GitBook
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (80.8% of reviews)
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansHeretto
Star Rating
(38)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HerettoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heretto excels in its XML Data Model Type, particularly with DITA (Darwin Information Typing Architecture), scoring 9.2, while GitBook's DocBook support only received a score of 6.4, indicating a stronger alignment with technical documentation needs in Heretto.
- Reviewers mention that GitBook shines in its ease of use and setup, with scores of 9.2 and 9.3 respectively, compared to Heretto's scores of 7.9 and 8.5, suggesting that GitBook may be more user-friendly for new users.
- G2 users highlight that both platforms have a strong quality of support, each scoring 9.3, but GitBook's overall product direction is rated higher at 8.7 compared to Heretto's 7.7, indicating a more favorable outlook on future developments from GitBook.
- Users on G2 report that GitBook offers superior knowledge base features, particularly in searchable articles (9.1) and link sharing (9.2), while Heretto's scores in these areas are significantly lower, suggesting GitBook may provide a better self-service experience for users.
- Reviewers say that Heretto's versioning and version history features are rated highly at 8.9, which is crucial for teams needing to track changes over time, while GitBook's content editor, although rated higher at 8.9, may not offer the same depth in version control.
- Users report that GitBook's public vs private settings score 8.9, indicating robust access management capabilities, while Heretto's score of 7.0 suggests it may not provide the same level of flexibility in managing content visibility.
Pricing
Entry-Level Pricing
Heretto
No pricing availableFree Trial
GitBook
Free Trial is available
Heretto
No trial information availableRatings
Meets Requirements
9.2
140
8.2
29
Ease of Use
9.3
142
7.9
29
Ease of Setup
9.3
108
8.5
22
Ease of Admin
9.4
97
8.5
21
Quality of Support
9.4
117
9.3
24
Has the product been a good partner in doing business?
9.5
92
9.5
22
Product Direction (% positive)
8.8
127
7.7
31
Features by Category
XML Data Model Type
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.2
13
Software Model
Not enough data
8.8
26
Not enough data
7.9
19
Not enough data
7.0
15
Not enough data
8.8
24
Creation Features
Not enough data
8.7
26
Not enough data
7.9
23
Not enough data
7.0
25
Knowledge Pages
8.2
86
Not enough data
8.4
83
Not enough data
8.9
96
Not enough data
8.2
76
Not enough data
7.9
65
Not enough data
9.0
84
7.0
5
Knowledge Dissemination
8.5
81
Not enough data
8.8
85
Not enough data
9.3
96
Not enough data
8.5
80
Not enough data
8.5
75
6.0
5
7.6
63
Not enough data
8.8
78
Not enough data
8.2
70
Not enough data
8.5
70
Not enough data
Agentic AI - Knowledge Base
6.7
7
Not enough data
7.1
7
Not enough data
6.0
7
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitBook and Heretto are categorized as Knowledge Base
Unique Categories
GitBook is categorized as AI Documentation Generators
Heretto is categorized as Component Content Management Systems, Help Authoring Tool (HAT), Customer Self-Service, and API Documentation Management
Reviews
Reviewers' Company Size
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heretto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.4%
Information Technology and Services
18.0%
Non-Profit Organization Management
9.9%
Higher Education
5.8%
Education Management
5.8%
Other
36.0%
Computer Software
26.3%
Telecommunications
18.4%
Information Technology and Services
10.5%
Logistics and Supply Chain
5.3%
Insurance
5.3%
Other
34.2%
Discussions
Is GitBook opensource?
1 Comment
JL
Nope, but you can import your GitBook content to GitHubRead more
GitBook has no more discussions with answers
Heretto has no discussions with answers
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