Introducing G2.ai, the future of software buying.Try now
Compare GitBook and Helpjuice 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Small-Business (80.8% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$0 1 user
No pricing available
GitBook
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansHelpjuice
Star Rating
(362)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Knowledge Base functionality, with a score of 9.0, making it a strong choice for organizations focused on knowledge management. In contrast, GitBook, while still effective, has a slightly lower score of 8.4 in this area.
- Reviewers mention that Helpjuice's Content Editor is user-friendly, scoring 8.3, but GitBook shines with a higher score of 8.9, indicating a more robust editing experience that users appreciate for its versatility.
- G2 users highlight Helpjuice's Quality of Support as a standout feature, with a perfect score of 9.3, while GitBook matches this score, indicating both platforms provide excellent customer service, but Helpjuice is often noted for its responsiveness.
- Users on G2 report that Helpjuice's Templates feature scores 7.6, which some find limiting, whereas GitBook's templates receive a higher score of 8.4, suggesting a more diverse and customizable template offering that users find beneficial.
- Reviewers say that Helpjuice's Versioning and Version History feature scores 8.6, which is appreciated for tracking changes, but GitBook outperforms with a score of 8.9, indicating a more comprehensive version control system that users find essential for collaborative projects.
- Users report that Helpjuice's Searchable Articles feature scores 8.7, which is effective, but GitBook slightly edges ahead with a score of 9.1, highlighting its superior search functionality that users find crucial for navigating large volumes of content.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableFree Trial
GitBook
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.2
140
9.0
343
Ease of Use
9.3
142
9.1
358
Ease of Setup
9.3
108
9.2
315
Ease of Admin
9.4
97
9.2
277
Quality of Support
9.4
117
9.5
324
Has the product been a good partner in doing business?
9.5
92
9.4
272
Product Direction (% positive)
8.8
127
9.5
342
Features by Category
Administration
Not enough data
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Knowledge Management
Not enough data
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Compliance
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Customer Support
Not enough data
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Data Security
Not enough data
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Administration
Not enough data
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
8.2
86
8.0
269
8.4
83
8.5
276
8.9
96
8.8
274
8.2
76
8.2
271
7.9
65
7.1
265
9.0
84
8.7
274
Knowledge Dissemination
8.5
81
8.7
269
8.8
85
9.0
274
9.3
96
8.8
267
8.5
80
8.5
263
8.5
75
8.6
262
7.6
63
7.8
255
8.8
78
9.1
266
8.2
70
7.8
253
8.5
70
7.9
252
Agentic AI - Knowledge Base
6.7
7
7.7
40
7.1
7
7.8
40
6.0
7
7.5
40
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
163
Not enough data
9.1
161
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitBook and Helpjuice are categorized as Knowledge Base
Unique Categories
GitBook is categorized as AI Documentation Generators
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.4%
Information Technology and Services
18.0%
Non-Profit Organization Management
9.9%
Higher Education
5.8%
Education Management
5.8%
Other
36.0%
Computer Software
24.9%
Information Technology and Services
11.6%
Telecommunications
4.1%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.9%
Discussions
Is GitBook opensource?
1 Comment
JL
Nope, but you can import your GitBook content to GitHubRead more
GitBook has no more discussions with answers
Helpjuice has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
