# Gist vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive set of features that enhance customer support, with users highlighting its ability to turn support into a revenue-driving function through real-time interactions and analytics. This is complemented by features like canned responses and engagement tools that streamline the support process.
- **Users say** Gist is particularly user-friendly, with many finding it intuitive to set up and integrate into their existing workflows. The support team is noted for being responsive and helpful, making it easier for users to navigate the software as they learn its functionalities.
- **Reviewers mention** that LiveChat's implementation process is quick and efficient, with many praising the intuitive onboarding wizard that helps new users get started without a steep learning curve. This contrasts with Gist, where some users are still in the process of mastering the software, indicating a potentially longer adjustment period.
- **According to verified reviews** , LiveChat has a stronger market presence and a larger user base, which contributes to a wealth of resources and community support. Users appreciate the extensive add-on modules that allow for customization and scalability, making it a robust choice for growing businesses.
- **Users highlight** that while Gist offers a free forever plan, LiveChat's paid model provides a more feature-rich experience, particularly for small businesses looking to leverage advanced customer engagement tools. This includes features like targeted emails and in-app messaging that are crucial for effective customer communication.
- **Reviewers note** that both platforms have strong support systems, but LiveChat's quality of support is frequently praised for being proactive and effective, with users reporting that it significantly enhances their ability to manage customer interactions efficiently.



| | Gist | LiveChat | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 219 | 808 | 
| **Largest Market Segment** | Small-Business (94.1% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | $0 Free Forever | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Gist

Pros:
- Ease of Use (20 reviews)
- Customer Support (13 reviews)

Cons:
- Learning Curve (6 reviews)
- Limited Features (6 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Gist | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 8.8 (195 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 8.8 (194 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 8.8 (154 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 8.8 (153 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.0 (187 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (150 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.6 (185 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### Gist

#### Entry-Level Pricing

Plan: Gist Free

Price: $0 Free Forever

Description: For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.

Key Features:
- Live chat
- Conversations inbox
- Saved replies

[Browse all 2 editions](https://www.g2.com/products/gist/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Email Marketing

| Feature | Gist | LiveChat | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Gist | LiveChat | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Gist | LiveChat | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Gist | LiveChat | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Gist | LiveChat | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Gist | LiveChat | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Gist | LiveChat | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Gist | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Gist | LiveChat | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Gist | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gist | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Gist | LiveChat | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | Gist | LiveChat | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.3 (143 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Gist | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gist | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gist | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gist | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Gist** | 8.2/10 | 25 |
| **LiveChat** | N/A | N/A |

#### Design and Customization

| Feature | Gist | LiveChat | 
|---|---|---|
| **Pre-Designed Templates** | 8.1 (18 reviews) | Not enough data | 
| **Pop-Up Types** | 8.0 (21 reviews) | Not enough data | 
| **No-Code Customization** | 8.3 (19 reviews) | Not enough data | 
| **Mobile Optimized** | 8.3 (19 reviews) | Not enough data | 

#### Campaigns

| Feature | Gist | LiveChat | 
|---|---|---|
| **Targeting** | 8.5 (21 reviews) | Not enough data | 
| **Triggered Campaigns** | 8.5 (21 reviews) | Not enough data | 
| **A/B Testing** | Feature Not Available | Not enough data | 
| **Analytics** | 8.3 (20 reviews) | Not enough data | 

#### Integrations

| Feature | Gist | LiveChat | 
|---|---|---|
| **CRM/Email Integrations** | 8.4 (19 reviews) | Not enough data | 
| **WCM Integrations** | Feature Not Available | Not enough data | 
| **E-Commerce Integrations** | 7.3 (15 reviews) | Not enough data | 
| **Social Media Integrations** | 8.6 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Gist | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Gist | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gist | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Gist | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gist | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Gist | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Gist | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Gist | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gist** | 8.1/10 | 164 |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Generation** | 6.4 (7 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | 6.4 (7 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 6.2 (7 reviews) | Feature Not Available | 

#### Communication

| Feature | Gist | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 9.3 (152 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 9.1 (145 reviews) ✓ Verified | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (133 reviews) ✓ Verified | 8.4 (221 reviews) | 
| **In-App Messaging** | 9.1 (112 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 7.0 (26 reviews) | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Gist | LiveChat | 
|---|---|---|
| **Customization ** | 8.3 (143 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (132 reviews) ✓ Verified | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | 8.7 (124 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (114 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (124 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (137 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gist** | 7.9/10 | 47 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI Text Summarization** | 6.7 (7 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Gist | LiveChat | 
|---|---|---|
| **Knowledge Base** | 8.6 (37 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (22 reviews) | Not enough data | 
| **Personalization** | 8.1 (24 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gist | LiveChat | 
|---|---|---|
| **Branding** | 7.7 (27 reviews) | Not enough data | 
| **Automation** | 8.4 (23 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.2 (18 reviews) | Not enough data | 
| **Integrations** | 7.8 (25 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gist | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gist** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gist | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gist | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gist | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Gist (2):** [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to LiveChat (6):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gist | LiveChat | 
|---|---|---|
| **Small-Business** | 94.1% | 44.6% | 
| **Mid-Market** | 5.0% | 37.5% | 
| **Enterprise** | 0.9% | 18.0% | 

### By Industry

#### Gist

- **Marketing and Advertising:** 22.4%
- **Computer Software:** 8.7%
- **Information Technology and Services:** 6.8%
- **Internet:** 5.5%
- **E-Learning:** 3.7%
- **Design:** 3.7%
- **Health, Wellness and Fitness:** 2.7%
- **Financial Services:** 2.7%
- **Education Management:** 2.7%
- **Professional Training & Coaching:** 2.7%
- **Other:** 38.4%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Gist

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14703 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2571 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Gist

- Title: [Is there a way to embed email collection forms with the use of popups?](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sure you can, Vik.

With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gist-vs-livechat)