Compare Gist and LiveChat 
At a Glance
Market Segments
Small-Business (94.0% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$0 Free Forever
$19.00 100 Visitors Per Month
Gist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansLiveChat
Star Rating
(804)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a comprehensive set of features that enhance customer support, with users highlighting its ability to turn support into a revenue-driving function through real-time interactions and analytics. This is complemented by features like canned responses and engagement tools that streamline the support process.
- Users say Gist is particularly user-friendly, with many finding it intuitive to set up and integrate into their existing workflows. The support team is noted for being responsive and helpful, making it easier for users to navigate the software as they learn its functionalities.
- Reviewers mention that LiveChat's implementation process is quick and efficient, with many praising the intuitive onboarding wizard that helps new users get started without a steep learning curve. This contrasts with Gist, where some users are still in the process of mastering the software, indicating a potentially longer adjustment period.
- According to verified reviews, LiveChat has a stronger market presence and a larger user base, which contributes to a wealth of resources and community support. Users appreciate the extensive add-on modules that allow for customization and scalability, making it a robust choice for growing businesses.
- Users highlight that while Gist offers a free forever plan, LiveChat's paid model provides a more feature-rich experience, particularly for small businesses looking to leverage advanced customer engagement tools. This includes features like targeted emails and in-app messaging that are crucial for effective customer communication.
- Reviewers note that both platforms have strong support systems, but LiveChat's quality of support is frequently praised for being proactive and effective, with users reporting that it significantly enhances their ability to manage customer interactions efficiently.
Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Gist
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
194
9.1
702
Ease of Use
8.8
193
9.3
701
Ease of Setup
8.8
153
9.0
281
Ease of Admin
8.8
153
9.1
272
Quality of Support
9.0
186
9.1
650
Has the product been a good partner in doing business?
9.2
150
9.1
264
Product Direction (% positive)
9.6
184
8.3
695
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
8.3
143
|
Verified
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design and Customization
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Campaigns
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Integrations
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.4
7
7.4
9
6.4
7
7.5
8
6.2
7
Feature Not Available
Communication
9.3
151
|
Verified
9.2
328
|
Verified
9.1
145
|
Verified
8.9
326
|
Verified
8.7
133
|
Verified
8.4
221
9.1
112
|
Verified
8.8
269
|
Verified
7.0
26
8.3
30
Internal Use
8.3
143
|
Verified
8.4
281
|
Verified
8.9
131
|
Verified
8.8
303
|
Verified
8.7
124
|
Verified
8.6
253
|
Verified
8.7
114
|
Verified
8.6
258
|
Verified
8.6
124
|
Verified
8.6
244
|
Verified
8.6
137
|
Verified
8.4
249
|
Verified
Generative AI
6.7
7
Not enough data
Self-Service Experience
8.6
37
Not enough data
8.6
36
Not enough data
Feature Not Available
Feature Not Available
8.3
22
Not enough data
8.1
24
Not enough data
Self-Service Platform
7.7
27
Not enough data
8.4
23
Not enough data
7.2
18
Not enough data
7.8
25
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gist and LiveChat are categorized as Live Chat and Customer Self-Service
Unique Categories
Gist is categorized as Pop-Up Builder and Marketing Automation
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Is there a way to embed email collection forms with the use of popups?
1 Comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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