Reviews say that GigaOM's star rating of 3.9 reflects a solid performance, but users mention that IDC's higher rating of 4.4 indicates a more favorable overall experience, particularly in user satisfaction.
Users report that GigaOM is particularly strong in the small-business segment, with 72.7% of reviews coming from this demographic, while IDC has a more diverse user base with only 38.1% from small businesses, suggesting GigaOM may cater better to smaller enterprises.
Reviewers mention that GigaOM offers a free trial, which is a significant advantage for users wanting to test the software before committing, whereas IDC does not provide a similar entry-level pricing option, which could deter potential users.
Users on G2 highlight that IDC excels in meeting requirements with a score of 8.9, while GigaOM lacks specific ratings in this area, indicating that IDC may better align with user needs and expectations.
G2 users report that IDC's quality of support is rated at 8.0, which is a critical factor for many users, while GigaOM does not have a comparable score, suggesting that IDC may offer more reliable customer service and support options.
Reviewers mention that IDC's product direction score of 7.7 is higher than GigaOM's 6.1, indicating that users feel more confident in IDC's future development and enhancements, which could be a deciding factor for long-term users.
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