Compare GetResponse and Zoho Desk 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Free 500 Contacts
$0.00
GetResponse
Star Rating
(1,116)4.3 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Contacts
Free Trial is available
Browse all 6 pricing plansZoho Desk
Star Rating
(7,440)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GetResponse excels in affordability, offering a free tier that makes it accessible for small businesses. Users appreciate the variety of templates and seamless integration with other services, which enhances their marketing efforts without breaking the bank.
- Users say that Zoho Desk stands out for its user-friendly interface and efficient ticket management. The drag-and-drop functionality is particularly praised, allowing users to save time and streamline their support processes, making it a solid choice for organizations looking to improve their customer service.
- Reviewers mention that GetResponse is particularly effective for marketing automation, with features that support email campaigns, lead generation, and even e-commerce marketing. This all-in-one platform helps users manage various marketing tasks efficiently, which is a significant advantage for small businesses.
- According to verified reviews, Zoho Desk offers robust ticketing options that help users manage customer inquiries effectively. The ability to link tickets and manage multiple threads allows for better organization and responsiveness, which is crucial for maintaining customer satisfaction.
- G2 reviewers highlight that both platforms provide a similar level of ease of use, with GetResponse scoring slightly higher in setup ease. Users find GetResponse's onboarding process intuitive, which helps them get started quickly, while Zoho Desk's setup is also straightforward but may require a bit more time.
- Users appreciate GetResponse's quality of support, noting that the support team is responsive and helpful when issues arise. In contrast, while Zoho Desk's support is competent, some users feel it could be improved, especially in terms of response times during peak periods.
Pricing
Entry-Level Pricing
GetResponse
FREE
Free
500 Contacts
A suite of free tools to grow a contact list and send emails.
- Unlimited newsletters
- Signup forms and popups
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
GetResponse
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
955
8.7
5,964
Ease of Use
8.5
964
8.5
6,044
Ease of Setup
8.3
529
8.1
5,317
Ease of Admin
8.5
437
8.3
4,925
Quality of Support
8.8
914
8.3
5,360
Has the product been a good partner in doing business?
8.6
435
8.4
4,453
Product Direction (% positive)
8.5
931
8.9
5,714
Features by Category
Email Marketing
8.6
452
Not enough data
8.3
459
Not enough data
8.7
393
Not enough data
8.6
458
Not enough data
8.9
451
Not enough data
8.5
443
Not enough data
8.7
393
Not enough data
8.1
130
Not enough data
7.9
132
Not enough data
Reporting & Analytics
8.2
309
|
Verified
Not enough data
8.3
426
Not enough data
Generative AI
7.3
84
Not enough data
7.2
82
Not enough data
Agentic AI - Email Marketing
6.9
17
Not enough data
6.8
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.1
16
Not enough data
Integration
8.3
250
Not enough data
8.4
230
Not enough data
8.1
207
Not enough data
8.2
128
Not enough data
8.1
124
Not enough data
8.3
126
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.6
3438
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2952
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2526
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2877
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2420
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1923
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
8.5
39
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2314
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
80
Not enough data
7.8
67
Not enough data
Feature Not Available
Not enough data
Integrations
Feature Not Available
Not enough data
8.4
63
Not enough data
8.4
73
Not enough data
Feature Not Available
Not enough data
Platform
8.7
83
Not enough data
8.7
71
Not enough data
8.6
72
Not enough data
8.4
72
Not enough data
8.4
78
Not enough data
Feature Not Available
Not enough data
8.3
71
Not enough data
8.8
96
Not enough data
Visitor Behavior
8.5
45
Not enough data
8.5
47
Not enough data
8.4
44
Not enough data
Templates
8.4
43
Not enough data
8.7
43
Not enough data
8.3
42
Not enough data
Personalization
8.4
44
Not enough data
8.3
45
Not enough data
7.9
43
Not enough data
8.3
36
Not enough data
8.2
44
Not enough data
8.5
42
Not enough data
8.3
43
Not enough data
8.4
45
Not enough data
Multichannel
8.1
44
Not enough data
8.9
46
Not enough data
8.6
45
Not enough data
Administration
8.8
45
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.6
45
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Host Tools
9.0
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
Attendee Tools
8.9
21
Not enough data
8.8
20
Not enough data
8.0
19
Not enough data
Post-Event Tools
8.6
19
Not enough data
9.0
19
Not enough data
Integrations
8.7
19
Not enough data
8.5
19
Not enough data
Agentic AI - Webinar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
8.7
183
|
Verified
Not enough data
8.2
154
|
Verified
Not enough data
8.3
152
|
Verified
Not enough data
8.7
134
Not enough data
Edit
8.6
160
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
8.6
145
|
Verified
Not enough data
Logistics
8.6
173
|
Verified
Not enough data
8.0
154
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
42
Not enough data
7.8
41
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
7.5
16
Not enough data
7.6
12
Not enough data
7.6
17
Not enough data
8.6
17
Not enough data
7.7
17
Not enough data
7.6
12
Not enough data
8.2
16
Not enough data
7.5
12
Not enough data
SMS Platform
8.5
17
Not enough data
7.8
17
Not enough data
8.3
17
Not enough data
7.4
12
Not enough data
7.8
16
Not enough data
7.7
17
Not enough data
Agentic AI - SMS Marketing
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
8.9
135
|
Verified
Not enough data
8.9
137
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
8.6
122
|
Verified
Not enough data
Page Optimization
8.5
100
|
Verified
Not enough data
8.8
127
|
Verified
Not enough data
8.4
113
|
Verified
Not enough data
8.0
104
|
Verified
Not enough data
Integrations
8.5
97
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
Generative AI
7.4
43
Not enough data
Agentic AI - Landing Page Builders
8.6
7
Not enough data
Generative AI
7.5
16
7.9
175
7.5
16
8.0
177
7.3
16
Feature Not Available
Communication
8.8
42
8.8
718
|
Verified
8.4
45
8.7
759
|
Verified
8.7
42
8.6
658
8.2
38
8.6
631
|
Verified
7.7
30
8.3
355
Internal Use
8.5
39
8.2
2750
|
Verified
7.8
32
Feature Not Available
7.7
33
8.4
455
8.4
37
8.7
714
|
Verified
7.5
30
8.6
692
|
Verified
8.0
35
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Activity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
9.2
36
Not enough data
9.3
36
Not enough data
9.0
32
Not enough data
8.8
33
Not enough data
Growth
8.6
34
Not enough data
8.8
35
Not enough data
9.1
35
Not enough data
8.8
34
Not enough data
8.7
32
Not enough data
Content
9.3
34
Not enough data
8.9
35
Not enough data
9.1
32
Not enough data
8.7
32
Not enough data
Support
9.7
32
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GetResponse and Zoho Desk are categorized as Live Chat
Unique Categories
Reviews
Reviewers' Company Size
GetResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Health, Wellness and Fitness
6.2%
Information Technology and Services
6.0%
Internet
5.6%
Professional Training & Coaching
3.7%
Other
57.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What is GetResponse used for?
5 Comments
DT
Established in 1998, GetResponse is an email marketing platform that helps you collect email leads.
Over the years, GetResponse has evolved to become an...Read more
How much does GetResponse cost?
3 Comments
ZB
Getresponse - Email 1000 for 12 Months - 147.60 USDRead more
Is get response good?
3 Comments
JF
No, if you need to manage a large mailing list, this tool is no good. It will create a lot of headaches when you need to import your backups from a previous...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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