Compare GetResponse and User.com 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (76.5% of reviews)
Entry-Level Pricing
Free 500 Contacts
No pricing available
GetResponse
Star Rating
(1,116)4.3 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Contacts
Free Trial is available
Browse all 6 pricing plansUser.com
Star Rating
(51)4.3 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GetResponse excels in providing a user-friendly experience, with many users highlighting its extensive library of templates and seamless integration with other services. This makes it particularly appealing for small businesses looking to streamline their marketing efforts.
- Users say that User.com stands out for its all-in-one approach, effectively combining CRM, marketing automation, and data management. Reviewers appreciate its ability to create user segments based on specific behaviors, which is especially beneficial for businesses in niche markets like gaming.
- According to verified reviews, GetResponse has a strong reputation for customer support, with users noting that the support team is responsive and helpful when issues arise. This level of support can be crucial for businesses that rely on timely assistance to maintain their marketing campaigns.
- Reviewers mention that User.com offers advanced features like in-app messaging and customization options, which are highly rated by users. This flexibility allows businesses to tailor their marketing strategies more effectively, catering to their unique audience needs.
- G2 reviewers highlight that GetResponse is particularly effective for email marketing and automation, with users praising its ability to manage campaigns, recover abandoned carts, and host webinars all in one platform. This comprehensive functionality is a significant advantage for small businesses looking to maximize their marketing efforts.
- Users report that while User.com provides a robust set of features, some find the learning curve to be steeper compared to GetResponse. However, once users become familiar with the platform, they appreciate its depth and the cohesive system it offers for managing customer interactions.
Pricing
Entry-Level Pricing
GetResponse
FREE
Free
500 Contacts
A suite of free tools to grow a contact list and send emails.
- Unlimited newsletters
- Signup forms and popups
User.com
No pricing availableFree Trial
GetResponse
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.5
955
8.3
41
Ease of Use
8.5
964
8.5
41
Ease of Setup
8.3
529
8.6
20
Ease of Admin
8.5
437
9.2
17
Quality of Support
8.8
914
8.7
39
Has the product been a good partner in doing business?
8.6
435
8.3
17
Product Direction (% positive)
8.5
931
8.7
37
Features by Category
Sales Force Automation
Not enough data
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Marketing Automation
Not enough data
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Customer Support
Not enough data
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Reporting & Analytics
Not enough data
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Mobile & Social
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Integration
Not enough data
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
8.6
452
Not enough data
8.3
459
Not enough data
8.7
393
Not enough data
8.6
458
Not enough data
8.9
451
Not enough data
8.5
443
Not enough data
8.7
393
Not enough data
8.1
130
Not enough data
7.9
132
Not enough data
Reporting & Analytics
8.2
309
|
Verified
Not enough data
8.3
426
Not enough data
Generative AI
7.3
84
Not enough data
7.2
82
Not enough data
Agentic AI - Email Marketing
6.9
17
Not enough data
6.8
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.1
16
Not enough data
Integration
8.3
250
Not enough data
8.4
230
Not enough data
8.1
207
Not enough data
8.2
128
Not enough data
8.1
124
Not enough data
8.3
126
Not enough data
Email Marketing
8.7
337
|
Verified
8.6
11
|
Verified
8.9
325
|
Verified
8.8
8
|
Verified
8.5
326
|
Verified
8.5
9
|
Verified
8.8
315
|
Verified
8.5
9
|
Verified
Online Marketing
8.4
278
|
Verified
9.2
6
|
Verified
8.2
262
|
Verified
8.9
6
|
Verified
8.3
248
|
Verified
8.9
6
|
Verified
8.2
303
|
Verified
9.2
6
|
Verified
8.2
203
8.9
6
Lead Management
8.3
240
|
Verified
9.2
6
|
Verified
8.3
244
|
Verified
9.3
5
|
Verified
8.2
269
|
Verified
8.1
7
|
Verified
8.2
240
|
Verified
8.1
6
|
Verified
8.3
238
|
Verified
8.5
8
|
Verified
8.0
237
|
Verified
9.3
7
|
Verified
8.1
208
|
Verified
9.7
5
|
Verified
8.2
216
|
Verified
9.2
8
|
Verified
Campaign Management
8.6
230
|
Verified
8.1
8
|
Verified
8.3
214
|
Verified
7.1
7
Feature Not Available
7.9
8
|
Verified
Feature Not Available
6.7
6
Social
Feature Not Available
8.6
7
8.3
225
|
Verified
8.3
8
|
Verified
8.4
197
|
Verified
9.2
8
|
Verified
8.3
200
|
Verified
8.8
8
|
Verified
8.4
185
|
Verified
8.8
7
Reporting & Analytics
8.4
315
|
Verified
8.0
9
|
Verified
8.1
254
|
Verified
9.1
9
|
Verified
8.0
196
|
Verified
9.4
6
|
Verified
8.1
200
|
Verified
9.4
6
|
Verified
8.1
180
|
Verified
8.7
5
Platform
8.1
159
|
Verified
8.7
5
|
Verified
8.4
142
|
Verified
9.2
6
|
Verified
8.6
157
|
Verified
9.3
5
|
Verified
8.3
114
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
155
|
Verified
8.3
5
|
Verified
8.0
114
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.3
146
|
Verified
7.8
6
|
Verified
8.4
135
|
Verified
7.5
6
|
Verified
8.0
124
|
Verified
8.0
5
|
Verified
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
80
Not enough data
7.8
67
Not enough data
Feature Not Available
Not enough data
Integrations
Feature Not Available
Not enough data
8.4
63
Not enough data
8.4
73
Not enough data
Feature Not Available
Not enough data
Platform
8.7
83
Not enough data
8.7
71
Not enough data
8.6
72
Not enough data
8.4
72
Not enough data
8.4
78
Not enough data
Feature Not Available
Not enough data
8.3
71
Not enough data
8.8
96
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.5
45
Not enough data
8.5
47
Not enough data
8.4
44
Not enough data
Templates
8.4
43
Not enough data
8.7
43
Not enough data
8.3
42
Not enough data
Personalization
8.4
44
Not enough data
8.3
45
Not enough data
7.9
43
Not enough data
8.3
36
Not enough data
8.2
44
Not enough data
8.5
42
Not enough data
8.3
43
Not enough data
8.4
45
Not enough data
Multichannel
8.1
44
Not enough data
8.9
46
Not enough data
8.6
45
Not enough data
Administration
8.8
45
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.6
45
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
9.0
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
Attendee Tools
8.9
21
Not enough data
8.8
20
Not enough data
8.0
19
Not enough data
Post-Event Tools
8.6
19
Not enough data
9.0
19
Not enough data
Integrations
8.7
19
Not enough data
8.5
19
Not enough data
Agentic AI - Webinar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
9.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
8.7
183
|
Verified
Not enough data
8.2
154
|
Verified
Not enough data
8.3
152
|
Verified
Not enough data
8.7
134
Not enough data
Edit
8.6
160
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
8.6
145
|
Verified
Not enough data
Logistics
8.6
173
|
Verified
Not enough data
8.0
154
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
42
Not enough data
7.8
41
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
7.5
16
Not enough data
7.6
12
Not enough data
7.6
17
Not enough data
8.6
17
Not enough data
7.7
17
Not enough data
7.6
12
Not enough data
8.2
16
Not enough data
7.5
12
Not enough data
SMS Platform
8.5
17
Not enough data
7.8
17
Not enough data
8.3
17
Not enough data
7.4
12
Not enough data
7.8
16
Not enough data
7.7
17
Not enough data
Agentic AI - SMS Marketing
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
8.9
135
|
Verified
Not enough data
8.9
137
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
8.6
122
|
Verified
Not enough data
Page Optimization
8.5
100
|
Verified
Not enough data
8.8
127
|
Verified
Not enough data
8.4
113
|
Verified
Not enough data
8.0
104
|
Verified
Not enough data
Integrations
8.5
97
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
Generative AI
7.4
43
Not enough data
Agentic AI - Landing Page Builders
8.6
7
Not enough data
Generative AI
7.5
16
Not enough data
7.5
16
Not enough data
7.3
16
Not enough data
Communication
8.8
42
9.4
6
|
Verified
8.4
45
9.4
6
|
Verified
8.7
42
8.6
7
|
Verified
8.2
38
9.7
5
|
Verified
7.7
30
Not enough data
Internal Use
8.5
39
9.3
5
|
Verified
7.8
32
8.9
6
|
Verified
7.7
33
8.1
6
|
Verified
8.4
37
7.9
7
|
Verified
7.5
30
7.5
8
|
Verified
8.0
35
7.6
7
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
7.2
12
Not enough data
8.5
11
Not enough data
8.7
13
Not enough data
8.8
12
Not enough data
Not enough data
Not enough data
7.1
11
Not enough data
Campaign Activity
8.2
12
Not enough data
7.7
13
Not enough data
7.4
13
Not enough data
7.5
12
Not enough data
7.8
13
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
9.2
36
Not enough data
9.3
36
Not enough data
9.0
32
Not enough data
8.8
33
Not enough data
Growth
8.6
34
Not enough data
8.8
35
Not enough data
9.1
35
Not enough data
8.8
34
Not enough data
8.7
32
Not enough data
Content
9.3
34
Not enough data
8.9
35
Not enough data
9.1
32
Not enough data
8.7
32
Not enough data
Support
9.7
32
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GetResponse and User.com are categorized as Live Chat, Push Notification, and Marketing Automation
Unique Categories
GetResponse is categorized as SMS Marketing, Email Template Builder, E-Commerce Personalization, Webinar, Landing Page Builders, Website Builder, Course Authoring, Transactional Email, Email Marketing, Marketing Analytics, and Mobile Marketing
User.com is categorized as CRM and Visitor Identification
Reviews
Reviewers' Company Size
GetResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Health, Wellness and Fitness
6.2%
Information Technology and Services
6.0%
Internet
5.6%
Professional Training & Coaching
3.7%
Other
57.9%
Marketing and Advertising
20.4%
Computer Software
12.2%
Information Technology and Services
12.2%
Internet
8.2%
Accounting
6.1%
Other
40.8%
Alternatives
Discussions
What is GetResponse used for?
5 Comments
DT
Established in 1998, GetResponse is an email marketing platform that helps you collect email leads.
Over the years, GetResponse has evolved to become an...Read more
How much does GetResponse cost?
3 Comments
ZB
Getresponse - Email 1000 for 12 Months - 147.60 USDRead more
Is get response good?
3 Comments
JF
No, if you need to manage a large mailing list, this tool is no good. It will create a lot of headaches when you need to import your backups from a previous...Read more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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