Compare GetResponse and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Free 500 Contacts
$19.00 100 Visitors Per Month
GetResponse
Star Rating
(1,116)4.3 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Contacts
Free Trial is available
Browse all 6 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the backlog of chats, which helps in referencing past interactions, enhancing customer support efficiency.
- Users say that GetResponse offers a comprehensive suite for marketing needs, including email marketing and landing page creation. Reviewers highlight its accessibility and the variety of templates available, making it a strong choice for those looking to streamline their marketing campaigns.
- According to verified reviews, LiveChat stands out for its quality of support, with users noting the excellent customer service that combines technology with personal assistance. This has contributed to a better overall experience when managing customer interactions.
- Reviewers mention that while GetResponse is effective for marketing automation, it sometimes lacks the same level of support quality as LiveChat. Users have reported occasional delays in response times from the support team, which can be a drawback during critical campaign periods.
- G2 reviewers highlight that LiveChat's implementation process is quick and straightforward, making it easy for businesses to get started. Users have noted the intuitive onboarding wizard as a significant advantage, allowing for a smooth transition into using the platform.
- Users say that GetResponse's pricing model, particularly its free entry-level option, makes it an attractive choice for small businesses. However, some users feel that the platform could benefit from more advanced features to compete with LiveChat's robust customer engagement tools.
Pricing
Entry-Level Pricing
GetResponse
FREE
Free
500 Contacts
A suite of free tools to grow a contact list and send emails.
- Unlimited newsletters
- Signup forms and popups
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
GetResponse
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.5
955
9.1
701
Ease of Use
8.5
964
9.3
700
Ease of Setup
8.3
529
9.0
280
Ease of Admin
8.5
437
9.1
271
Quality of Support
8.8
914
9.1
649
Has the product been a good partner in doing business?
8.6
435
9.1
263
Product Direction (% positive)
8.5
931
8.3
694
Features by Category
Email Marketing
8.6
452
Not enough data
8.3
459
Not enough data
8.7
393
Not enough data
8.6
458
Not enough data
8.9
451
Not enough data
8.5
443
Not enough data
8.7
393
Not enough data
8.1
130
Not enough data
7.9
132
Not enough data
Reporting & Analytics
8.2
309
|
Verified
Not enough data
8.3
426
Not enough data
Generative AI
7.3
84
Not enough data
7.2
82
Not enough data
Agentic AI - Email Marketing
6.9
17
Not enough data
6.8
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.1
16
Not enough data
Integration
8.3
250
Not enough data
8.4
230
Not enough data
8.1
207
Not enough data
8.2
128
Not enough data
8.1
124
Not enough data
8.3
126
Not enough data
Email Marketing
8.7
337
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.8
315
|
Verified
Not enough data
Online Marketing
8.4
278
|
Verified
Not enough data
8.2
262
|
Verified
Not enough data
8.3
248
|
Verified
Not enough data
8.2
303
|
Verified
Not enough data
8.2
203
Not enough data
Lead Management
8.3
240
|
Verified
Not enough data
8.3
244
|
Verified
Not enough data
8.2
269
|
Verified
Not enough data
8.2
240
|
Verified
Not enough data
8.3
238
|
Verified
Not enough data
8.0
237
|
Verified
Not enough data
8.1
208
|
Verified
Not enough data
8.2
216
|
Verified
Not enough data
Campaign Management
8.6
230
|
Verified
Not enough data
8.3
214
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
8.3
225
|
Verified
Not enough data
8.4
197
|
Verified
Not enough data
8.3
200
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
Reporting & Analytics
8.4
315
|
Verified
Not enough data
8.1
254
|
Verified
Not enough data
8.0
196
|
Verified
Not enough data
8.1
200
|
Verified
Not enough data
8.1
180
|
Verified
Not enough data
Platform
8.1
159
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.6
157
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
155
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.3
146
|
Verified
Not enough data
8.4
135
|
Verified
Not enough data
8.0
124
|
Verified
Not enough data
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
8.5
39
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
80
Not enough data
7.8
67
Not enough data
Feature Not Available
Not enough data
Integrations
Feature Not Available
Not enough data
8.4
63
Not enough data
8.4
73
Not enough data
Feature Not Available
Not enough data
Platform
8.7
83
Not enough data
8.7
71
Not enough data
8.6
72
Not enough data
8.4
72
Not enough data
8.4
78
Not enough data
Feature Not Available
Not enough data
8.3
71
Not enough data
8.8
96
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.5
45
Not enough data
8.5
47
Not enough data
8.4
44
Not enough data
Templates
8.4
43
Not enough data
8.7
43
Not enough data
8.3
42
Not enough data
Personalization
8.4
44
Not enough data
8.3
45
Not enough data
7.9
43
Not enough data
8.3
36
Not enough data
8.2
44
Not enough data
8.5
42
Not enough data
8.3
43
Not enough data
8.4
45
Not enough data
Multichannel
8.1
44
Not enough data
8.9
46
Not enough data
8.6
45
Not enough data
Administration
8.8
45
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.6
45
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
9.0
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
Attendee Tools
8.9
21
Not enough data
8.8
20
Not enough data
8.0
19
Not enough data
Post-Event Tools
8.6
19
Not enough data
9.0
19
Not enough data
Integrations
8.7
19
Not enough data
8.5
19
Not enough data
Agentic AI - Webinar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
9.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
8.7
183
|
Verified
Not enough data
8.2
154
|
Verified
Not enough data
8.3
152
|
Verified
Not enough data
8.7
134
Not enough data
Edit
8.6
160
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
8.6
145
|
Verified
Not enough data
Logistics
8.6
173
|
Verified
Not enough data
8.0
154
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
42
Not enough data
7.8
41
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
7.5
16
Not enough data
7.6
12
Not enough data
7.6
17
Not enough data
8.6
17
Not enough data
7.7
17
Not enough data
7.6
12
Not enough data
8.2
16
Not enough data
7.5
12
Not enough data
SMS Platform
8.5
17
Not enough data
7.8
17
Not enough data
8.3
17
Not enough data
7.4
12
Not enough data
7.8
16
Not enough data
7.7
17
Not enough data
Agentic AI - SMS Marketing
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
8.9
135
|
Verified
Not enough data
8.9
137
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
8.6
122
|
Verified
Not enough data
Page Optimization
8.5
100
|
Verified
Not enough data
8.8
127
|
Verified
Not enough data
8.4
113
|
Verified
Not enough data
8.0
104
|
Verified
Not enough data
Integrations
8.5
97
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
Generative AI
7.4
43
Not enough data
Agentic AI - Landing Page Builders
8.6
7
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
16
7.4
9
7.5
16
7.5
8
7.3
16
Feature Not Available
Communication
8.8
42
9.2
327
|
Verified
8.4
45
8.9
326
|
Verified
8.7
42
8.4
221
8.2
38
8.8
269
|
Verified
7.7
30
8.3
30
Internal Use
8.5
39
8.4
281
|
Verified
7.8
32
8.8
303
|
Verified
7.7
33
8.6
253
|
Verified
8.4
37
8.6
258
|
Verified
7.5
30
8.6
244
|
Verified
8.0
35
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
7.2
12
Not enough data
8.5
11
Not enough data
8.7
13
Not enough data
8.8
12
Not enough data
Not enough data
Not enough data
7.1
11
Not enough data
Campaign Activity
8.2
12
Not enough data
7.7
13
Not enough data
7.4
13
Not enough data
7.5
12
Not enough data
7.8
13
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
9.2
36
Not enough data
9.3
36
Not enough data
9.0
32
Not enough data
8.8
33
Not enough data
Growth
8.6
34
Not enough data
8.8
35
Not enough data
9.1
35
Not enough data
8.8
34
Not enough data
8.7
32
Not enough data
Content
9.3
34
Not enough data
8.9
35
Not enough data
9.1
32
Not enough data
8.7
32
Not enough data
Support
9.7
32
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GetResponse and LiveChat are categorized as Live Chat
Unique Categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
GetResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Health, Wellness and Fitness
6.2%
Information Technology and Services
6.0%
Internet
5.6%
Professional Training & Coaching
3.7%
Other
57.9%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
What is GetResponse used for?
5 Comments
DT
Established in 1998, GetResponse is an email marketing platform that helps you collect email leads.
Over the years, GetResponse has evolved to become an...Read more
How much does GetResponse cost?
3 Comments
ZB
Getresponse - Email 1000 for 12 Months - 147.60 USDRead more
Is get response good?
3 Comments
JF
No, if you need to manage a large mailing list, this tool is no good. It will create a lot of headaches when you need to import your backups from a previous...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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