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At a Glance
Market Segments
Mid-Market (71.3% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
$29.99
No pricing available
Genuity
Star Rating
(80)4.7 out of 5
Market Segments
Mid-Market (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about GenuityOracle IT Service Management Suite
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle IT Service Management SuiteSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle IT Service Management Suite has a solid Contract Management feature with a score of 8.9, but reviewers mention that Genuity excels in ease of use with a score of 9.3, making it more user-friendly for everyday tasks.
- Reviewers say that Genuity's Quality of Support is outstanding, scoring 9.8, while Oracle's support is rated at 7.9, indicating that users may find more responsive assistance with Genuity.
- G2 users highlight that Genuity's Ease of Setup is rated at 9.3, significantly higher than Oracle's 8.0, suggesting that new users may find Genuity easier to implement and start using effectively.
- Users on G2 mention that Oracle's Contract Database feature scores 9.0, which is impressive, but reviewers say Genuity's overall Contract Management capabilities are more comprehensive, leading to better user satisfaction.
- Reviewers mention that Genuity shines in its Asset Tracking capabilities, scoring 8.9, compared to Oracle's 8.2, indicating that users may have a better experience managing their assets with Genuity.
- Users report that while Oracle has a decent Threat Detection score of 7.6, Genuity's lower score of 6.0 suggests that users may find Oracle's security features more robust and reliable for their needs.
Pricing
Entry-Level Pricing
Oracle IT Service Management Suite
No pricing availableFree Trial
Genuity
Free Trial is available
Oracle IT Service Management Suite
No trial information availableRatings
Meets Requirements
8.8
72
8.3
31
Ease of Use
9.3
72
7.9
31
Ease of Setup
9.3
68
8.0
11
Ease of Admin
9.3
65
8.2
11
Quality of Support
9.8
69
7.9
30
Has the product been a good partner in doing business?
9.6
65
8.6
11
Product Direction (% positive)
10.0
68
7.6
29
Features by Category
Contract Management Platform Features
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
Generative AI
6.2
11
Not enough data
5.9
11
Not enough data
Agentic AI - Contract Management
Not enough data
Not enough data
Tracking
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Not enough data
Management
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Not enough data
Insights
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Not enough data
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Spend Management
8.7
13
Not enough data
8.5
12
Not enough data
Resource Management
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Operations
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Asset Inventory
8.8
43
Not enough data
8.6
38
Not enough data
8.7
39
Not enough data
8.2
35
Not enough data
8.5
39
Not enough data
Generative AI
6.2
15
Not enough data
6.3
15
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.9
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
Analysis
6.0
23
7.6
12
Platform
7.2
23
8.0
16
7.0
22
7.9
15
7.0
22
Feature Not Available
8.9
33
8.2
15
8.8
28
8.0
17
Security
6.0
24
8.8
12
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.9
29
Feature Not Available
7.7
25
8.3
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genuity and Oracle IT Service Management Suite are categorized as Enterprise IT Management
Unique Categories
Genuity is categorized as IT Asset Management, SaaS Spend Management, Vendor Management, Contract Management, and Telecom Expense Management (TEM) Solutions
Oracle IT Service Management Suite has no unique categories
Reviews
Reviewers' Company Size
Genuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle IT Service Management Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
8.8%
Marketing and Advertising
7.5%
Non-Profit Organization Management
5.0%
Financial Services
5.0%
Other
61.3%
Information Technology and Services
28.6%
Computer Software
8.6%
Retail
5.7%
Marketing and Advertising
5.7%
Hospital & Health Care
5.7%
Other
45.7%
Alternatives
Discussions
Genuity has no discussions with answers
Oracle IT Service Management Suite has no discussions with answers
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