Compare Genesys PureConnect vs nGAGEMENT

See this
comparison of Genesys PureConnect vs. nGAGEMENT
based on data from user reviews. Genesys PureConnect rates 4.2/5 stars with 190 reviews. nGAGEMENT rates 4.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Genesys PureConnect
Free Trial Unavailable
nGAGEMENT
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
Ease of Use
Ease of Use
8.3
9.7
Ease of Setup
Ease of Setup
7.3
Not enough data available
Ease of Admin
Ease of Admin
7.9
Not enough data available
Quality of Support
Quality of Support
7.5
10.0
Ease of Doing Business With
Ease of Doing Business With
7.5
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.9
7.7
Meets Requirements
Genesys PureConnect
8.4
nGAGEMENT
9.0
Ease of Use
Genesys PureConnect
8.3
nGAGEMENT
9.7
Ease of Setup
Genesys PureConnect
7.3
nGAGEMENT
Not enough data available
Ease of Admin
Genesys PureConnect
7.9
nGAGEMENT
Not enough data available
Quality of Support
Genesys PureConnect
7.5
nGAGEMENT
10.0
Ease of Doing Business With
Genesys PureConnect
7.5
nGAGEMENT
Not enough data available
Product Direction (% positive)
Genesys PureConnect
7.9
nGAGEMENT
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.5%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.2%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
56.3%
40.0%
Genesys PureConnect
Small-Business
0.5%
Mid-Market
43.2%
Enterprise
56.3%
nGAGEMENT
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%

Reviewers' Industry

 
Financial Services
15.3%
Hospitality
40.0%
 
Insurance
13.7%
Telecommunications
20.0%
 
Hospital & Health Care
9.5%
Insurance
20.0%
 
Telecommunications
6.8%
Information Technology and Services
20.0%
 
Information Technology and Services
5.3%
 
Other
49.5%
Other
0.0%
Genesys PureConnect
Financial Services
15.3%
Insurance
13.7%
Hospital & Health Care
9.5%
Telecommunications
6.8%
Information Technology and Services
5.3%
Other
49.5%
nGAGEMENT
Hospitality
40.0%
Telecommunications
20.0%
Insurance
20.0%
Information Technology and Services
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mark S.
Administrator in Banking

Wealth of features, use of subsystems instead of many appliances (like Avaya), ease of administration, great support network and documentation library.

Ryan T.
Administrator in Hospitality

One of the better application out there to keep your projects and task organized!

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

The service we receive from Genesys is subpar. Prior to Genesys purchase of I3, we had an inside sales rep I could contact during the business day. Now we only have our outside sales rep. This person's job is to be in the field, selling product. ...

Administrator in Telecommunications

In our case we didn't really have a lot to dislike. the product is well build, very customizable, and the team and support we received were outstanding.

 
Genesys PureConnect
Most Helpful Favorable Review
Mark S.
Administrator in Banking

Wealth of features, use of subsystems instead of many appliances (like Avaya), ease of administration, great support network and documentation library.

Most Helpful Critical Review
Executive Sponsor

The service we receive from Genesys is subpar. Prior to Genesys purchase of I3, we had an inside sales rep I could contact during the business day. Now we only have our outside sales rep. This person's job is to be in the field, selling product. ...

nGAGEMENT
Most Helpful Favorable Review
Ryan T.
Administrator in Hospitality

One of the better application out there to keep your projects and task organized!

Most Helpful Critical Review
Administrator in Telecommunications

In our case we didn't really have a lot to dislike. the product is well build, very customizable, and the team and support we received were outstanding.

Screenshots

 
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