# Genesys Cloud CX vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Genesys Cloud CX excels in providing a comprehensive platform for contact center operations, with features like **auto dialer** and **intelligent routing** being particularly praised. Users appreciate the cloud scalability and the ability to manage everything from a single interface, making it a strong choice for mid-market businesses.
- **Users say** JustCall shines in its simplicity and effectiveness for small businesses, especially for **texting** capabilities. Reviewers highlight the ease of tracking conversations and assigning them to team members, which enhances collaboration and client connectivity.
- **According to verified reviews** , Genesys Cloud CX has a higher overall satisfaction score, indicating that users feel more positively about their experience. The platform's user interface is noted as "really good," contributing to a smoother day-to-day operation compared to JustCall.
- **Reviewers mention** that JustCall's AI features, such as **transcription** for support calls, are effective in maintaining performance and improving customer interactions. This feature is particularly beneficial for teams focused on support and communication efficiency.
- **G2 reviewers highlight** that while Genesys Cloud CX offers robust features, some users have noted challenges with configuration and setup, which may require more time and effort compared to JustCall's more straightforward implementation process.
- **Users report** that both platforms have strong support, but JustCall edges out slightly with a higher quality of support score. This is reflected in user feedback that emphasizes the responsiveness and helpfulness of JustCall's support team, making it a reliable choice for small businesses needing quick assistance.



| | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,550 | 2,386 | 
| **Largest Market Segment** | Mid-Market (46.1% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | No pricing available | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Genesys Cloud CX

Pros:
- Ease of Use (135 reviews)
- Features (98 reviews)

Cons:
- Limited Features (55 reviews)
- Missing Features (53 reviews)

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

---
## Ratings Comparison
| Rating | Genesys Cloud CX | JustCall | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1075 reviews) | 8.6 (2155 reviews) | 
  | **Ease of Use** | 8.9 (1111 reviews) | 8.8 (2203 reviews) | 
  | **Ease of Setup** | 8.4 (669 reviews) | 8.7 (1929 reviews) | 
  | **Ease of Admin** | 8.5 (617 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 8.2 (1031 reviews) | 8.3 (1997 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (610 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 8.7 (977 reviews) | 8.7 (2144 reviews) | 

---
## Pricing

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.7/10 | 320 |

#### Ticket and Case Management

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (145 reviews) | 
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 7.8 (286 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (149 reviews) | 
| **Integration** | Not enough data | 8.3 (150 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 30 |
| **JustCall** | N/A | N/A |

#### Messenger

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Sequencing** | 8.8 (23 reviews) | Not enough data | 
| **AI** | 9.1 (26 reviews) | Not enough data | 
| **Live Chat** | 9.1 (25 reviews) | Not enough data | 
| **Customization Interface** | 8.5 (25 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Social Media** | 9.0 (24 reviews) | Not enough data | 
| **Website** | 9.1 (23 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.2 (22 reviews) | Not enough data | 
| **Voice Assistants** | 8.9 (21 reviews) | Not enough data | 
| **Other** | 9.2 (20 reviews) | Not enough data | 

#### Customers

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Targeting** | 8.9 (27 reviews) | Not enough data | 
| **Profiles** | 8.6 (24 reviews) | Not enough data | 
| **Analytics** | 9.1 (25 reviews) | Not enough data | 
| **Lead Gathering** | 8.7 (23 reviews) | Not enough data | 
| **Sales Conversion** | 9.2 (24 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Feature Not Available | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 

#### Organization

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 
| **Data Entry** | Not enough data | Feature Not Available | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 

#### Performance Analysis

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.8/10 | 197 |
| **JustCall** | 8.5/10 | 628 |

#### Dialing Options

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Preview Dialing** | 8.9 (145 reviews) | 8.4 (576 reviews) | 
| **Progressive Dialing** | 8.9 (129 reviews) | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | 9.0 (7 reviews) | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (125 reviews) | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.7 (139 reviews) | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | 9.2 (163 reviews) | 9.0 (583 reviews) ✓ Verified | 

#### Automation

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Voice Activity Detection** | 8.6 (121 reviews) | 8.1 (545 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.2 (148 reviews) | 8.1 (543 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.7 (109 reviews) | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 8.6 (11 reviews) | 
| **Cross-system Integration** | 8.6 (6 reviews) | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 8.7 (5 reviews) | 9.4 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.9/10 | 58 |

#### Call Analytics

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (54 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (52 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.0 (351 reviews) | 
| **Open Listening** | Not enough data | 7.8 (351 reviews) | 
| **Physical Media** | Not enough data | 6.9 (352 reviews) | 

#### Design

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.8 (352 reviews) | 
| **Create Content** | Not enough data | 7.3 (358 reviews) | 
| **Personalization** | Not enough data | 8.1 (365 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (358 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (352 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (139 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.2/10 | 194 |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Evaluation** | 8.8 (160 reviews) | 8.0 (67 reviews) | 
| **Calibration** | 8.6 (150 reviews) | 7.9 (62 reviews) | 
| **Reports** | 7.8 (161 reviews) | 8.0 (60 reviews) | 

#### Engagement

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Feedback** | 8.5 (139 reviews) | 8.0 (65 reviews) | 
| **Dashboards** | 8.2 (160 reviews) | 8.1 (68 reviews) | 
| **Training** | 8.2 (148 reviews) | 7.5 (63 reviews) | 

#### Performance

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Integrations** | 8.5 (155 reviews) | 8.7 (66 reviews) | 
| **Compliance** | 9.0 (153 reviews) | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.1 (33 reviews) | 7.5 (63 reviews) | 
| **AI Text Summarization** | 7.5 (33 reviews) | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 525 |
| **JustCall** | 8.0/10 | 586 |

#### Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Voice** | 9.1 (357 reviews) ✓ Verified | 8.7 (504 reviews) ✓ Verified | 
| **Social** | 8.3 (209 reviews) | 7.4 (454 reviews) | 
| **Web Chat** | 8.6 (242 reviews) ✓ Verified | 7.6 (436 reviews) | 
| **Mobile SMS** | 8.3 (207 reviews) ✓ Verified | 8.4 (495 reviews) ✓ Verified | 
| **Email** | 8.3 (242 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 7.9 (69 reviews) | Feature Not Available | 

#### Functions

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Session Routing** | 8.8 (394 reviews) ✓ Verified | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (403 reviews) ✓ Verified | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (342 reviews) ✓ Verified | 8.0 (486 reviews) ✓ Verified | 
| **Speech Analytics** | 8.3 (238 reviews) ✓ Verified | 7.9 (415 reviews) | 
| **Auto Dialer** | 8.5 (245 reviews) ✓ Verified | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | 9.1 (320 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (305 reviews) ✓ Verified | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | 8.6 (244 reviews) | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (10 reviews) | 7.2 (6 reviews) | 
| **Cross-system Integration** | 8.0 (11 reviews) | 8.6 (7 reviews) | 
| **Natural Language Interaction** | 7.4 (12 reviews) | 7.2 (6 reviews) | 
| **Proactive Assistance** | 6.7 (10 reviews) | 7.5 (6 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Session Summary Notes** | 8.3 (356 reviews) ✓ Verified | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (402 reviews) ✓ Verified | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (441 reviews) ✓ Verified | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (289 reviews) ✓ Verified | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.5 (262 reviews) | 7.9 (463 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 47 |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Personalization** | 9.2 (36 reviews) | 7.8 (33 reviews) | 
| **Route To Human** | 9.4 (36 reviews) | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | 8.6 (33 reviews) | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Sales Follow-Up** | 9.1 (9 reviews) | Feature Not Available | 
| **Customer Interaction Automation** | 9.2 (11 reviews) | 7.5 (31 reviews) | 
| **Lead Generation** | 8.3 (8 reviews) | 7.2 (30 reviews) | 
| **Document Processing** | 8.5 (8 reviews) | Feature Not Available | 
| **Feedback Collection** | 9.1 (11 reviews) | 7.6 (31 reviews) | 

#### Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Conversation Editor** | 8.8 (35 reviews) | 7.9 (32 reviews) | 
| **Integration** | 9.3 (37 reviews) | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | 9.1 (33 reviews) | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Independent Decision Making** | 9.0 (10 reviews) | 7.6 (30 reviews) | 
| **Adaptive Responses** | 9.2 (11 reviews) | Feature Not Available | 
| **Task Execution** | 8.9 (9 reviews) | 7.5 (32 reviews) | 
| **Problem Solving** | 9.0 (10 reviews) | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | 7.6 (31 reviews) | 
| **AI Text Summarization** | 9.2 (6 reviews) | 7.3 (32 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 75 |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customization** | 8.7 (60 reviews) | Not enough data | 
| **Control** | 8.8 (58 reviews) | Not enough data | 
| **Route To Human** | 9.1 (60 reviews) | Not enough data | 
| **Menu bars** | 8.5 (61 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (55 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Live chat** | 9.0 (59 reviews) | Not enough data | 
| **Integrations** | 8.8 (64 reviews) | Not enough data | 
| **Branding** | 9.0 (56 reviews) | Not enough data | 
| **Analytics** | 8.6 (62 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.9 (62 reviews) | Not enough data | 
| **Collection of information** | 8.7 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.6 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (29 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 202 |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Agent Availability** | 8.7 (173 reviews) | 8.4 (87 reviews) | 
| **Skills Management** | 8.6 (163 reviews) | 8.0 (84 reviews) | 
| **Shift Scheduling** | 8.5 (154 reviews) | 7.8 (88 reviews) | 
| **Agent Self-Service** | 8.2 (151 reviews) | 7.6 (83 reviews) | 
| **Mobile Access** | 8.0 (119 reviews) | 8.3 (91 reviews) | 

#### Administration

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Automation** | 8.1 (145 reviews) | 7.9 (84 reviews) | 
| **Performance Analysis** | 8.5 (164 reviews) | 8.1 (86 reviews) | 
| **Dashboards** | 8.4 (172 reviews) | 8.4 (88 reviews) | 
| **Forecasting** | 8.0 (145 reviews) | 7.6 (78 reviews) | 
| **Intraday Management** | 8.5 (153 reviews) | 7.9 (89 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.2/10 | 27 |
| **JustCall** | N/A | N/A |

#### Administration

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Access Control** | 9.2 (25 reviews) | Not enough data | 
| **Web Page Navigation** | 8.9 (24 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (23 reviews) | Not enough data | 

#### Security

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Data Security** | 9.3 (24 reviews) | Not enough data | 
| **Data Masking** | 9.4 (23 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.0/10 | 49 |
| **JustCall** | N/A | N/A |

#### Messaging Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **SMS Messaging** | 9.0 (31 reviews) | Not enough data | 
| **Email** | 9.2 (32 reviews) | Not enough data | 
| **Voice Messaging** | 9.2 (34 reviews) | Not enough data | 
| **Two way messaging** | 9.0 (33 reviews) | Not enough data | 

#### Administration

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Scheduling** | 9.0 (35 reviews) | Not enough data | 
| **Triggered Notifications** | 8.9 (33 reviews) | Not enough data | 
| **Segmentation** | 8.7 (33 reviews) | Not enough data | 
| **Integrations** | 9.0 (37 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.1/10 | 191 |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Omnichannel** | 8.7 (153 reviews) | 7.4 (282 reviews) | 
| **Mobile Access** | 7.8 (132 reviews) | 8.2 (287 reviews) | 
| **Queue Management** | 8.9 (168 reviews) | 7.9 (291 reviews) | 
| **Call Routing** | 9.2 (171 reviews) | 8.3 (295 reviews) | 
| **Call Back** | 8.8 (165 reviews) | 8.1 (289 reviews) | 
| **IVR** | 9.2 (164 reviews) | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | 9.1 (165 reviews) | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (61 reviews) | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Call Monitoring** | 8.9 (155 reviews) | 8.5 (284 reviews) | 
| **Performance Evaluation** | 8.8 (152 reviews) | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | 8.1 (8 reviews) | 
| **Cross-system Integration** | 7.3 (8 reviews) | 8.5 (8 reviews) | 
| **Natural Language Interaction** | 5.8 (8 reviews) | 8.3 (8 reviews) | 
| **Proactive Assistance** | 5.6 (8 reviews) | 7.9 (8 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Call Recording** | 9.1 (163 reviews) | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | 8.3 (166 reviews) | 8.4 (290 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.9/10 | 46 |
| **JustCall** | N/A | N/A |

#### Customer Support

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Text** | 9.0 (35 reviews) | Not enough data | 
| **Speech** | 9.0 (37 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (34 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Ticket Resolution** | 8.7 (33 reviews) | Not enough data | 
| **Customization** | 8.6 (37 reviews) | Not enough data | 
| **Intelligent Routing** | 9.1 (36 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Learning** | 9.0 (35 reviews) | Not enough data | 
| **Language** | 8.8 (35 reviews) | Not enough data | 
| **Conversational AI** | 9.0 (33 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 248 |
| **JustCall** | 7.9/10 | 321 |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.8 (28 reviews) | 7.5 (35 reviews) | 
| **AI Text Summarization** | 7.6 (28 reviews) | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.6 (35 reviews) | 

#### Communication

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Pop-up Chat** | 8.6 (176 reviews) ✓ Verified | 8.0 (201 reviews) | 
| **Notifications** | 8.5 (178 reviews) ✓ Verified | 8.2 (203 reviews) | 
| **Targeted Emails** | 8.4 (131 reviews) | 7.7 (191 reviews) | 
| **In-App Messaging** | 8.5 (145 reviews) | 8.1 (191 reviews) | 
| **Co-Browsing** | 8.4 (97 reviews) | 7.5 (193 reviews) | 

####  Internal Use

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 7.8 (286 reviews) | 
| **Conversation Archiving** | 8.7 (168 reviews) ✓ Verified | 8.0 (198 reviews) | 
| **Lead Development** | 8.4 (129 reviews) ✓ Verified | 7.9 (194 reviews) | 
| **Knowledge Base** | 8.4 (145 reviews) ✓ Verified | 7.9 (190 reviews) | 
| **Team Inbox ** | 8.3 (141 reviews) ✓ Verified | 8.2 (195 reviews) | 
| **Customer Profiles** | 8.4 (138 reviews) ✓ Verified | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 47 |
| **JustCall** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | 6.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (13 reviews) | Not enough data | 

#### Process

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Mentions** | 8.3 (28 reviews) | Not enough data | 
| **Tickets** | 9.0 (31 reviews) | Not enough data | 
| **Macros** | 8.7 (29 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Email** | 8.9 (33 reviews) | Not enough data | 
| **Social** | 8.9 (34 reviews) | Not enough data | 
| **Live Chat** | 8.8 (35 reviews) | Not enough data | 
| **Phone** | 9.7 (37 reviews) | Not enough data | 
| **Text** | 9.1 (33 reviews) | Not enough data | 

#### Insight

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Surveys** | 9.3 (30 reviews) | Not enough data | 
| **Reporting** | 9.0 (37 reviews) | Not enough data | 
| **Visitor Activity** | 8.9 (33 reviews) | Not enough data | 
| **Help Desk** | 9.4 (31 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.5/10 | 28 |
| **JustCall** | 8.2/10 | 56 |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Summarization** | 7.5 (27 reviews) | 8.2 (55 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 70 |
| **JustCall** | 7.4/10 | 341 |

#### Platform Basics - VoIP Providers

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (8 reviews) | 7.8 (9 reviews) | 
| **Call Management** | 8.5 (9 reviews) | 7.8 (10 reviews) | 
| **Network monitoring** | 6.7 (8 reviews) | 7.8 (9 reviews) | 
| **Integrations** | 7.6 (9 reviews) | 7.7 (10 reviews) | 
| **Virtual PBX** | 8.1 (7 reviews) | 6.7 (7 reviews) | 
| **SIP trunking services** | 7.9 (7 reviews) | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Phone Calls** | 9.6 (65 reviews) | 9.0 (321 reviews) ✓ Verified | 
| **Video Calls** | 7.5 (44 reviews) | 5.9 (262 reviews) | 
| **Instant Messaging** | 8.4 (52 reviews) | 7.7 (280 reviews) | 
| **Screen Sharing** | 8.3 (46 reviews) | Feature Not Available | 
| **Conference Calls** | 8.8 (53 reviews) | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (54 reviews) | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 

#### Access

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Software Pairing** | 8.1 (54 reviews) | 7.8 (271 reviews) ✓ Verified | 
| **Browser Extension** | 7.9 (47 reviews) | 8.2 (295 reviews) | 
| **Individual Download** | 7.8 (48 reviews) | 8.1 (287 reviews) | 

#### Advanced Features

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Hold Music** | 8.9 (60 reviews) | 7.1 (267 reviews) | 
| **Automated Attendants** | 8.6 (53 reviews) | 7.0 (255 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (61 reviews) | 8.8 (307 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 11 |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Voice Recognition** | 8.5 (8 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Speech Synthesis** | 9.0 (8 reviews) | Not enough data | 
| **Customizable speech** | 8.5 (8 reviews) | Not enough data | 
| **Multiple voice actions** | 8.8 (8 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Encrypted communication** | 8.8 (8 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Cross platform compatibility** | 8.8 (8 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 5 |
| **JustCall** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 69 |
| **JustCall** | 8.0/10 | 700 |

#### Agentic AI - Outbound Call Tracking

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (10 reviews) | 7.6 (24 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 7.5 (23 reviews) | 

#### Calling

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Record Calls** | 9.4 (62 reviews) | 9.0 (659 reviews) | 
| **Generate Location** | 8.6 (54 reviews) | 8.1 (590 reviews) | 
| **Call Types** | 8.8 (60 reviews) | 8.6 (626 reviews) | 
| **Click-to-Call** | 8.8 (60 reviews) | 8.7 (626 reviews) | 
| **Auto Dialer** | 8.9 (12 reviews) | 7.8 (27 reviews) | 

#### Contacts

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Personalization** | 8.6 (57 reviews) | 8.2 (607 reviews) | 
| **Information Locater** | 8.6 (57 reviews) | 8.0 (591 reviews) | 
| **Record Prospect Data** | 8.4 (54 reviews) | 7.9 (587 reviews) | 

#### Insights

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Notes** | 8.5 (55 reviews) | 8.4 (621 reviews) | 
| **Daily Summary** | Feature Not Available | 8.2 (614 reviews) | 
| **Automated Voicemails** | 8.5 (57 reviews) | 8.0 (588 reviews) | 
| **Automated Emails** | 8.1 (52 reviews) | 7.1 (547 reviews) | 
| **Sorts Prospects** | 8.1 (51 reviews) | 7.3 (540 reviews) | 
| **Automated Note Taking** | 8.1 (9 reviews) | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 67 |
| **JustCall** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Tenancy Flexibility** | 8.9 (43 reviews) | Not enough data | 
| **Native VoIP** | 9.3 (47 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (52 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Voicemail to Email** | 8.6 (39 reviews) | Not enough data | 
| **Voicemail to SMS** | 8.1 (33 reviews) | Not enough data | 
| **File Sharing** | 8.2 (35 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.2 (36 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.4/10 | 50 |
| **JustCall** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | 7.2 (20 reviews) | 8.1 (22 reviews) | 
| **Contextual Response Generation** | 7.0 (22 reviews) | 7.8 (24 reviews) | 
| **Sentiment Analysis** | 7.1 (20 reviews) | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | 7.2 (20 reviews) | 7.5 (23 reviews) | 
| **Multilingual Support** | 7.4 (22 reviews) | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | 6.9 (19 reviews) | 7.9 (23 reviews) | 
| **Feedback Collection** | 7.6 (19 reviews) | 7.8 (23 reviews) | 
| **Escalation Handling** | 8.2 (20 reviews) | 8.3 (24 reviews) | 
| **Workflow Optimization** | 8.4 (29 reviews) | 8.4 (32 reviews) | 

#### Automation

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (26 reviews) | 8.6 (33 reviews) | 
| **Feedback Collection** | 8.3 (20 reviews) | 8.0 (23 reviews) | 
| **Document Processing** | 7.5 (19 reviews) | 8.7 (24 reviews) | 

#### Autonomy

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Independent Decision Making** | 6.6 (22 reviews) | 7.9 (21 reviews) | 
| **Adaptive Responses** | 6.7 (21 reviews) | 8.3 (23 reviews) | 
| **Task Execution** | 7.1 (21 reviews) | 8.4 (24 reviews) | 
| **Problem Solving** | 7.2 (20 reviews) | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (12):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Genesys Cloud CX (8):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to JustCall (10):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Genesys Cloud CX | JustCall | 
|---|---|---|
| **Small-Business** | 13.8% | 61.1% | 
| **Mid-Market** | 46.1% | 31.8% | 
| **Enterprise** | 40.1% | 7.1% | 

### By Industry

#### Genesys Cloud CX

- **Information Technology and Services:** 10.9%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.6%
- **Other:** 42.7%

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (201 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4169 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

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## Top Discussions

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)