Link copied to clipboard # Genesys Cloud CX vs Puzzel CX Platform Comparison - What are their main differences? Share [ Export ](/compare/genesys-cloud-cx/puzzel-cx-platform/export.csv) Genesys Cloud CXPuzzel CX Platform[+ Add Product](#) Pricing **Genesys Cloud CX** Free Trial No pricing available **Puzzel CX Platform** No pricing available **Pricing Insights** from reviews Time to Implement **Genesys Cloud CX** 5 months Based on 11 responses **Puzzel CX Platform** 2 monthsFaster Based on 15 responses Return on Investment **Genesys Cloud CX** 18 months Based on 11 responses **Puzzel CX Platform** 13 months5 months sooner Based on 13 responses Perceived Cost **Genesys Cloud CX** $$$$$ **Puzzel CX Platform** $$$$$ Average Discount **Genesys Cloud CX** 11%4% more **Puzzel CX Platform** 7% ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") ![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Genesys Cloud CX** [ Ease of Use (135) ](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1062871&qs=pros-and-cons#reviews)[ Features (103) ](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1072021&qs=pros-and-cons#reviews)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1063895&qs=pros-and-cons#reviews)[ Missing Features (53) ](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1062301&qs=pros-and-cons#reviews) **Puzzel CX Platform** [ Ease of Use (63) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340196&qs=pros-and-cons#reviews)[ Helpful (47) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339859&qs=pros-and-cons#reviews)[ Missing Features (14) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339968&qs=pros-and-cons#reviews)[ Limited Customization (13) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341382&qs=pros-and-cons#reviews) Integrations **Genesys Cloud CX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47fb0bfeaa24bc0423197858459dbd40/avtex-consulting.jpeg "Product Avatar Image") Avtex Consulting ](https://www.g2.com/products/avtex-consulting/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/genesys-cloud-cx/integrations) **Puzzel CX Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_143fb8755a9f8802a22f7d8ea989c831/gentrack-velocity.jpg "Product Avatar Image") Gentrack Velocity ](https://www.g2.com/products/gentrack-velocity/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7125881bc04acf673d17b176156ddfbb/lime-crm.png "Product Avatar Image") Lime CRM ](https://www.g2.com/products/lime-crm/reviews)[ View all ](https://www.g2.com/products/puzzel-cx-platform/integrations) Screenshots **Genesys Cloud CX** ![Genesys Cloud CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/165024/Dashboard.png) **Puzzel CX Platform** ![Puzzel CX Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1473457/Puzzel-Contact-Centre.png) **Ratings** from reviews Meets Requirements **Genesys Cloud CX** 8.6 8.61,093 **Puzzel CX Platform** 8.4 8.4118 Ease of Use **Genesys Cloud CX** 8.9 8.91,137 **Puzzel CX Platform** 8.7 8.7122 Ease of Setup **Genesys Cloud CX** 8.4 8.4687 **Puzzel CX Platform** 8.4 8.4111 Ease of Admin **Genesys Cloud CX** 8.5 8.5632 **Puzzel CX Platform** 8.5 8.5104 Quality of Support **Genesys Cloud CX** 8.2 8.21,056 **Puzzel CX Platform** 8.8 8.8118 Has the product been a good partner in doing business? **Genesys Cloud CX** 8.6 8.6625 **Puzzel CX Platform** 9.1 9.1107 Product Direction (% positive) **Genesys Cloud CX** 8.7 8.7993 **Puzzel CX Platform** 9.2 9.2119 **Features** ratings from reviews Contact Center 8.3 544 7.6 61 Auto Dialer 8.9 201 8.0 11 Call Center Infrastructure (CCI) 8.1 194 7.7 27 Live Chat 8.3 250 6.7 16 Speech Analytics 7.5 28 7.2 6 Contact Center Quality Assurance 8.2 196 8.6 31 Contact Center Workforce 8.4 204 7.1 13 AI Customer Support Agents 7.6 63 Not enough data Co-Browsing 9.2 27 Not enough data Contact Center Knowledge Base Not enough data 8.4 10 Genesys AppFoundry Marketplace 8.3 5 Not enough data Outbound Call Tracking 8.4 69 Not enough data UCaaS Platforms 8.7 67 Not enough data AI Agents For Business Operations 9.1 50 Not enough data Conversation Intelligence Not enough data 8.9 33 Customer Service Automation 8.9 48 Not enough data Feedback Analytics Not enough data 7.9 18 Social Customer Service 8.7 47 Not enough data Proactive Notification 9.0 49 Not enough data Conversational Marketing 9.1 30 Not enough data VoIP Providers 8.3 71 Not enough data Chatbots 8.7 75 Not enough data AI Voice Assistants 8.7 11 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 13.6% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 40.5% Small-Business(50 or fewer emp.) 13.6% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 40.5% Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% **Reviewers' Industry** [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX Information Technology and Services 10.7% Financial Services 10.2% Telecommunications 5.9% Consumer Services 5.1% Insurance 4.7% Other 63.4% [![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform")](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel CX Platform Telecommunications 17.4% Oil & Energy 10.4% Insurance 8.3% Information Technology and Services 6.9% Consumer Services 5.6% Other 51.4% Alternatives **Genesys Cloud CX Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") [ CloudTalk ](/products/cloudtalk/reviews) **Puzzel CX Platform Alternatives** ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Dixa](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7effaed0f09db61effe470f286adddd8/dixa%282%29.jpeg "Dixa") [ Dixa ](/products/dixa/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews)