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Genesys Cloud CX
Genesys Cloud CX
(1,489)
4.4 out of 5
Genesys Cloud CX
By Genesys
Get a quote
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LiveChat
LiveChat
(775)
4.5 out of 5
LiveChat
By Text
At a Glance
Genesys Cloud CX
Genesys Cloud CX
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
LiveChat
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user-friendliness, with many users highlighting its intuitive setup process. One user mentioned that the platform is "straightforward to implement and set up," making it a great choice for small businesses looking for a quick solution.
  • Users say that Genesys Cloud CX shines in its comprehensive integration capabilities. Reviewers appreciate how it combines voice, chat, email, and messaging into a single interface, which simplifies workflows and enhances efficiency in contact center environments.
  • According to verified reviews, LiveChat's AI features are particularly beneficial, assisting agents by providing answers from the knowledge base. This functionality helps reduce the number of conversations needed, streamlining customer interactions effectively.
  • Reviewers mention that Genesys Cloud CX offers robust analytics and customizable dashboards, which are highly valued in a contact center setting. Users find these features useful for tracking performance and improving service delivery.
  • G2 reviewers highlight that while LiveChat has received high marks for its quality of support, Genesys Cloud CX users feel that its support could be improved, with some mentioning that it doesn't always meet their expectations in this area.
  • Users report that LiveChat is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. In contrast, Genesys Cloud CX is favored by mid-market companies, indicating a difference in target audience and scalability.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing available
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
Free Trial
Genesys Cloud CX
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
1,037
9.1
691
Ease of Use
8.9
1,070
9.3
690
Ease of Setup
8.4
634
9.0
271
Ease of Admin
8.4
586
9.1
263
Quality of Support
8.2
994
9.1
640
Has the product been a good partner in doing business?
8.5
580
9.0
255
Product Direction (% positive)
8.7
939
8.3
684
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.8
433
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
8.4
174
|
Verified
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
9.1
30
Not enough data
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
8.9
194
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.2
189
Not enough data
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.3
502
Not enough data
Channels
9.1
343
|
Verified
Not enough data
8.2
203
Not enough data
8.6
235
|
Verified
Not enough data
8.3
202
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
Generative AI
7.8
68
Not enough data
Functions
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Not enough data
Agentic AI - Contact Center
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
430
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.4
256
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.7
67
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.4
196
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Co-BrowsingHide 5 FeaturesShow 5 Features
9.2
27
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
9.0
47
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.1
181
Not enough data
Platform
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
153
Not enough data
8.8
150
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
159
Not enough data
8.2
160
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.8
43
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.3
238
8.4
387
Generative AI
7.8
28
7.4
9
7.6
28
7.5
8
8.2
28
Feature Not Available
Communication
8.6
172
|
Verified
9.1
320
|
Verified
8.4
175
|
Verified
8.9
325
|
Verified
8.4
130
8.4
221
8.5
142
8.8
269
|
Verified
8.4
97
8.3
30
Internal Use
8.4
174
|
Verified
8.4
279
|
Verified
8.6
167
|
Verified
8.8
301
|
Verified
8.4
128
|
Verified
8.6
251
|
Verified
8.4
144
|
Verified
8.6
257
|
Verified
8.2
137
|
Verified
8.6
243
|
Verified
8.4
137
|
Verified
8.4
249
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.7
45
Not enough data
Generative AI
6.9
13
Not enough data
7.2
13
Not enough data
Process
8.3
28
Not enough data
9.0
31
Not enough data
8.7
29
Not enough data
Channels
9.1
32
Not enough data
8.9
33
Not enough data
8.7
34
Not enough data
9.7
36
Not enough data
9.1
33
Not enough data
Insight
9.3
30
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
9.4
31
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
7.5
27
Not enough data
Generative AI
7.5
27
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
8.3
67
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
8.7
9
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.3
67
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
UCaaS PlatformsHide 13 FeaturesShow 13 Features
8.7
66
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
Features
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
7.3
27
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX
Genesys Cloud CX
LiveChat
LiveChat
Genesys Cloud CX and LiveChat are categorized as Conversational Marketing, Live Chat, Chatbots, and Customer Service Automation
Unique Categories
Genesys Cloud CX
LiveChat
Reviews
Reviewers' Company Size
Genesys Cloud CX
Genesys Cloud CX
Small-Business(50 or fewer emp.)
13.9%
Mid-Market(51-1000 emp.)
46.4%
Enterprise(> 1000 emp.)
39.7%
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
37.1%
Enterprise(> 1000 emp.)
18.2%
Reviewers' Industry
Genesys Cloud CX
Genesys Cloud CX
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Alternatives
Genesys Cloud CX
Genesys Cloud CX Alternatives
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Add Five9 Intelligent Cloud Contact Center Platform
Talkdesk
Talkdesk
Add Talkdesk
NiCE CXone Mpower
NiCE CXone Mpower
Add NiCE CXone Mpower
Sprinklr Service
Sprinklr Service
Add Sprinklr Service
LiveChat
LiveChat Alternatives
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Drift
Drift
Add Drift
Discussions
Genesys Cloud CX
Genesys Cloud CX Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
Aarde C.
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
See all discussions
LiveChat
LiveChat Discussions
Can one user respond to multiple chats concurrently?
3 Comments
Bogdan M.
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
Alan B.
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
See all discussions
Ask Genesys Cloud CX a QuestionContact Genesys Cloud CX

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Genesys Cloud CX
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LiveChat
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