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# Genesys Cloud CX vs Help Scout Comparison - What are their main differences?

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Genesys Cloud CXHelp Scout[+ Add Product](#)

Pricing

**Genesys Cloud CX**
Free Trial

**$75.00** per\_user Per Month · Genesys Cloud CX 1

**$115.00** per\_user Per Month · Genesys Cloud CX 2

**$155.00** per\_user Per Month · Genesys Cloud CX 3

**$240.00** per\_user Per Month · Genesys Cloud CX 4

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**Help Scout**
Free Trial

**$30.00** per\_user Per Month · Standard

**$54.00** per\_user Per Month · Plus

**$90.00** per\_user Per Month · Pro

**Pricing Insights**
from reviews

Perceived Cost

**Genesys Cloud CX**
$$$$$

**Help Scout**
$$$$$

Average Discount

**Genesys Cloud CX**
11%

**Help Scout**
13%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Genesys Cloud CX** 6 months
Based on 100 responses

**Help Scout** 6 months
Based on 100 responses

Return on Investment

**Genesys Cloud CX** 6 months
Based on 100 responses

**Help Scout** 6 months
Based on 100 responses

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

 ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")

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**Pros & Cons**
from reviews

**Genesys Cloud CX**
[
Ease of Use (144)
](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1062871&qs=pros-and-cons#reviews)[
Features (103)
](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1072021&qs=pros-and-cons#reviews)[
Limited Features (58)
](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1063895&qs=pros-and-cons#reviews)[
Missing Features (55)
](https://www.g2.com/products/genesys-cloud-cx/reviews?filters%5Bsentiment_snippet%5D=1062301&qs=pros-and-cons#reviews)

**Help Scout**
[
Ease of Use (14)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[
Features (11)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[
Lack of Features (8)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[
Limited Features (7)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews)

Integrations

**Genesys Cloud CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47fb0bfeaa24bc0423197858459dbd40/avtex-consulting.jpeg "Product Avatar Image")

Avtex Consulting

](https://www.g2.com/products/avtex-consulting/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[
View all
](https://www.g2.com/products/genesys-cloud-cx/integrations)

**Help Scout**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_831d090b72307cdc41ac4c8e2f6b181e/appfollow.png "Product Avatar Image")

AppFollow

](https://www.g2.com/products/appfollow/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/help-scout/integrations)

Screenshots

**Genesys Cloud CX**
 ![Genesys Cloud CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/165024/Dashboard.png)

**Help Scout**
 ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png)

**Ratings**
from reviews

Meets Requirements

**Genesys Cloud CX**

**8.6** /10

Based on 1,095 responses

**Help Scout**

**8.7** /10

Based on 329 responses

Ease of Use

**Genesys Cloud CX**

**8.9** /10

Based on 1,140 responses

**Help Scout**

**9.2** /10

Based on 334 responses

Ease of Setup

**Genesys Cloud CX**

**8.4** /10

Based on 689 responses

**Help Scout**

**9.2** /10

Based on 176 responses

Ease of Admin

**Genesys Cloud CX**

**8.5** /10

Based on 634 responses

**Help Scout**

**9.1** /10

Based on 170 responses

Quality of Support

**Genesys Cloud CX**

**8.2** /10

Based on 1,059 responses

**Help Scout**

**9.0** /10

Based on 302 responses

Has the product been a good partner in doing business?

**Genesys Cloud CX**

**8.6** /10

Based on 627 responses

**Help Scout**

**9.1** /10

Based on 164 responses

Product Direction (% positive)

**Genesys Cloud CX**

**8.7** /10

Based on 995 responses

**Help Scout**

**8.2** /10

Based on 316 responses

**Features**
ratings from reviews

Live Chat

**8.3** /10

Based on 250 responses

**8.5** /10

Based on 137 responses

AI Customer Support Agents

**7.6** /10

Based on 64 responses

Not enough data

Help Desk

Not enough data

**8.2** /10

Based on 228 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Conversational Marketing

**9.1** /10

Based on 30 responses

Not enough data

Auto Dialer

**8.9** /10

Based on 201 responses

Not enough data

Customer Communications Management

Not enough data

**8.7** /10

Based on 16 responses

Shared Inbox

Not enough data

**8.9** /10

Based on 67 responses

Contact Center Quality Assurance

**8.2** /10

Based on 197 responses

Not enough data

Contact Center

**8.3** /10

Based on 545 responses

Not enough data

AI Agents For Business Operations

**9.1** /10

Based on 50 responses

Not enough data

Chatbots

**8.7** /10

Based on 75 responses

Not enough data

Contact Center Workforce

**8.4** /10

Based on 204 responses

Not enough data

Co-Browsing

**9.2** /10

Based on 27 responses

Not enough data

Conversational Support

Not enough data

**8.6** /10

Based on 70 responses

Proactive Notification

**9.0** /10

Based on 49 responses

Not enough data

Call Center Infrastructure (CCI)

**8.1** /10

Based on 195 responses

Not enough data

Customer Service Automation

**8.9** /10

Based on 49 responses

Not enough data

Customer Self-Service

Not enough data

**8.6** /10

Based on 129 responses

Social Customer Service

**8.7** /10

Based on 47 responses

Not enough data

Speech Analytics

**7.5** /10

Based on 28 responses

Not enough data

VoIP Providers

**8.3** /10

Based on 72 responses

Not enough data

AI Voice Assistants

**8.7** /10

Based on 11 responses

Not enough data

Genesys AppFoundry Marketplace

**8.3** /10

Based on 5 responses

Not enough data

Outbound Call Tracking

**8.4** /10

Based on 69 responses

Not enough data

UCaaS Platforms

**8.7** /10

Based on 67 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
13.6%

Mid-Market(51-1000 emp.)
45.8%

Enterprise(\> 1000 emp.)
40.6%

Small-Business(50 or fewer emp.)
13.6%

Mid-Market(51-1000 emp.)
45.8%

Enterprise(\> 1000 emp.)
40.6%

Small-Business(50 or fewer emp.)
61.4%

Mid-Market(51-1000 emp.)
34.0%

Enterprise(\> 1000 emp.)
4.6%

Small-Business(50 or fewer emp.)
61.4%

Mid-Market(51-1000 emp.)
34.0%

Enterprise(\> 1000 emp.)
4.6%

**Reviewers' Industry**

[![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX

Information Technology and Services
10.7%

Financial Services
10.1%

Telecommunications
6.0%

Consumer Services
5.1%

Insurance
4.7%

Other
63.4%

[![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews)
Help Scout

Computer Software
21.1%

Information Technology and Services
9.7%

Internet
7.4%

Marketing and Advertising
4.3%

Financial Services
4.0%

Other
53.4%

Alternatives

**Genesys Cloud CX Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)

**Help Scout Alternatives**

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)