# GatherUp vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GatherUp excels in user-friendliness, with many users highlighting its intuitive platform that simplifies the review-gathering process. One user mentioned, "What we really like about GatherUp is how user-friendly and intuitive the platform is, making it easy for us to gather and manage customer reviews efficiently."
- **Users say** Trustpilot is recognized for its simplicity and ease of use, with feedback noting, "I like that it’s simple and easy to use. I had no issues writing my review." However, its overall satisfaction ratings are lower compared to GatherUp, indicating room for improvement.
- **Reviewers mention** that GatherUp provides a seamless onboarding experience, with one user praising the support received during setup: "Mike made our onboarding process seamless. He communicated everything clearly, took the time to ensure we fully understood each step." This level of support seems to contribute to higher satisfaction ratings.
- **According to verified reviews** , Trustpilot is seen as the industry standard for public customer reviews, with users appreciating its customization options for web development. However, its lower G2 Score suggests that while it has a strong reputation, it may not meet all user expectations in terms of features and support.
- **Users highlight** the automation features of GatherUp as particularly beneficial, allowing for efficient scheduling of review requests. This capability is noted as a significant advantage for businesses looking to streamline their customer feedback processes.
- **G2 reviewers indicate** that while Trustpilot has a larger number of reviews, its recent activity is limited, with only a few reviews in the last 90 days. In contrast, GatherUp has not received recent reviews but maintains a higher overall satisfaction score, suggesting that its users are currently more content with their experience.




| | GatherUp | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 50 | 263 | 
| **Largest Market Segment** | Small-Business (72.1% of reviews) | Small-Business (61.8% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $299.00 | 

---
## Top Pros & Cons

### GatherUp

Pros:
- Communication (2 reviews)
- Customer Support (2 reviews)


### Trustpilot

Pros:
- Ease of Use (9 reviews)
- Helpful (3 reviews)

Cons:
- Poor Customer Support (9 reviews)
- Review Issues (9 reviews)

---
## Ratings Comparison
| Rating | GatherUp | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 9.0 (35 reviews) | 7.4 (222 reviews) | 
  | **Ease of Use** | 9.0 (37 reviews) | 8.0 (228 reviews) | 
  | **Ease of Setup** | 9.2 (26 reviews) | 7.7 (134 reviews) | 
  | **Ease of Admin** | 9.1 (24 reviews) | 7.8 (108 reviews) | 
  | **Quality of Support** | 9.2 (31 reviews) | 6.9 (209 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (23 reviews) | 6.9 (106 reviews) | 
  | **Product Direction (% positive)** | 9.0 (34 reviews) | 6.1 (217 reviews) | 

---
## Pricing

### GatherUp

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **GatherUp** | N/A | N/A |
| **Trustpilot** | 6.0/10 | 59 |

#### Collection

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Authentication** | Not enough data | 6.1 (38 reviews) ✓ Verified | 
| **Review Forms** | Not enough data | 6.4 (38 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 5.8 (33 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 6.7 (32 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.2 (9 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Review Notification** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Review Badge Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Multi-Channel Campaigns** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

#### Moderation

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 6.1 (35 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 5.6 (36 reviews) ✓ Verified | 
| **Legal Agreements** | Not enough data | 5.9 (26 reviews) ✓ Verified | 

#### Use Cases

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **E-commerce** | Not enough data | 6.4 (29 reviews) ✓ Verified | 
| **Retail** | Not enough data | 6.2 (27 reviews) ✓ Verified | 
| **Customer Service** | Not enough data | 6.0 (32 reviews) ✓ Verified | 

#### Administration

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Incentives** | Not enough data | Feature Not Available | 
| **Syndication** | Not enough data | 6.5 (26 reviews) ✓ Verified | 
| **Insights** | Not enough data | 6.7 (28 reviews) ✓ Verified | 
| **Content** | Not enough data | 6.1 (27 reviews) ✓ Verified | 
| **Sampling** | Not enough data | Feature Not Available | 

#### Display Options

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Badges** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Widgets** | Not enough data | 5.8 (29 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | 5.7 (28 reviews) ✓ Verified | 
| **Marketing** | Not enough data | 5.7 (29 reviews) ✓ Verified | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.3 (15 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **GatherUp** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Generative AI

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **GatherUp** | 8.7/10 | 26 |
| **Trustpilot** | 6.9/10 | 103 |

#### Consumer Intelligence

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Customer Feedback** | 9.1 (22 reviews) ✓ Verified | 7.8 (91 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.9 (19 reviews) | 6.8 (65 reviews) | 
| **Sentiment Analysis** | 9.1 (18 reviews) ✓ Verified | 7.0 (62 reviews) ✓ Verified | 
| **Competitive Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Revenue Reporting** | 7.7 (14 reviews) ✓ Verified | Feature Not Available | 
| **Corporate Reporting** | 8.3 (18 reviews) ✓ Verified | 6.8 (55 reviews) ✓ Verified | 
| **Dashboard** | 8.8 (23 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | 8.6 (17 reviews) ✓ Verified | 6.6 (51 reviews) ✓ Verified | 
| **Social Media Management** | 8.7 (13 reviews) ✓ Verified | 6.6 (52 reviews) ✓ Verified | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (13 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | GatherUp | Trustpilot | 
|---|---|---|
| **White Label** | Not enough data | Not enough data | 
| **Hashtag Tracking** | Not enough data | Not enough data | 
| **Review Sharing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Scoring** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to GatherUp (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Trustpilot (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | GatherUp | Trustpilot | 
|---|---|---|
| **Small-Business** | 72.1% | 61.8% | 
| **Mid-Market** | 18.6% | 33.1% | 
| **Enterprise** | 9.3% | 5.2% | 

### By Industry

#### GatherUp

- **Marketing and Advertising:** 34.9%
- **Insurance:** 9.3%
- **Hospital & Health Care:** 7.0%
- **Health, Wellness and Fitness:** 7.0%
- **Retail:** 4.7%
- **Accounting:** 2.3%
- **Automotive:** 2.3%
- **Broadcast Media:** 2.3%
- **Computer & Network Security:** 2.3%
- **Construction:** 2.3%
- **Other:** 25.6%

#### Trustpilot

- **Financial Services:** 14.1%
- **Retail:** 7.2%
- **Marketing and Advertising:** 6.8%
- **Computer Software:** 4.4%
- **Consumer Goods:** 4.0%
- **E-Learning:** 3.6%
- **Apparel & Fashion:** 3.6%
- **Information Technology and Services:** 3.2%
- **Internet:** 2.8%
- **Consumer Electronics:** 2.8%
- **Other:** 47.4%

---
## Alternatives

### Alternatives to GatherUp

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (419 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (547 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (654 reviews)
- [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) — 4.6/5 stars (161 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4679 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2014 reviews)

### Alternatives to Trustpilot

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (654 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (239 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (155 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [SKEEPERS Verified Reviews](https://www.g2.com/products/skeepers-verified-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### GatherUp

No discussions available for this product.

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gatherup-vs-trustpilot)