Compare Gatekeeper, SpringCM, and IBM FileNet Content Manager

Pricing

 
ENTERPRISE
$2,950
Month
Professional Edition
$39
/ user, per month
 
STARTER
$695
Month
Enterprise Edition
$79
/ user, per month
 
Pro
$1,650
Month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
SpringCM
Professional Edition
$39/ user, per month
Enterprise Edition
$79/ user, per month
Free Trial Unavailable
IBM FileNet Content Manager
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.3
Ease of Use
Ease of Use
8.8
7.8
7.1
Ease of Setup
Ease of Setup
7.4
7.0
5.7
Ease of Admin
Ease of Admin
8.3
7.8
6.8
Quality of Support
Quality of Support
9.0
8.4
7.7
Ease of Doing Business With
Ease of Doing Business With
9.0
8.5
7.5
Product Direction (% positive)
Product Direction (% positive)
8.9
8.3
7.5
Meets Requirements
Gatekeeper
8.6
SpringCM
8.0
IBM FileNet Content Manager
8.3
Ease of Use
Gatekeeper
8.8
SpringCM
7.8
IBM FileNet Content Manager
7.1
Ease of Setup
Gatekeeper
7.4
SpringCM
7.0
IBM FileNet Content Manager
5.7
Ease of Admin
Gatekeeper
8.3
SpringCM
7.8
IBM FileNet Content Manager
6.8
Quality of Support
Gatekeeper
9.0
SpringCM
8.4
IBM FileNet Content Manager
7.7
Ease of Doing Business With
Gatekeeper
9.0
SpringCM
8.5
IBM FileNet Content Manager
7.5
Product Direction (% positive)
Gatekeeper
8.9
SpringCM
8.3
IBM FileNet Content Manager
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.2%
13.2%
2.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.1%
55.3%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
31.6%
77.5%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
SpringCM
Small-Business
13.2%
Mid-Market
55.3%
Enterprise
31.6%
IBM FileNet Content Manager
Small-Business
2.5%
Mid-Market
20.0%
Enterprise
77.5%

Reviewers' Industry

 
Information Technology and Services
13.6%
Computer Software
14.8%
Insurance
23.2%
 
Financial Services
13.6%
Information Technology and Services
10.4%
Information Technology and Services
13.4%
 
Non-Profit Organization Management
9.1%
Telecommunications
8.7%
Banking
13.4%
 
Marketing and Advertising
9.1%
Insurance
6.1%
Government Administration
9.8%
 
Telecommunications
4.5%
Financial Services
6.1%
Financial Services
9.8%
 
Other
50.0%
Other
53.9%
Other
30.5%
Gatekeeper
Information Technology and Services
13.6%
Financial Services
13.6%
Non-Profit Organization Management
9.1%
Marketing and Advertising
9.1%
Telecommunications
4.5%
Other
50.0%
SpringCM
Computer Software
14.8%
Information Technology and Services
10.4%
Telecommunications
8.7%
Insurance
6.1%
Financial Services
6.1%
Other
53.9%
IBM FileNet Content Manager
Insurance
23.2%
Information Technology and Services
13.4%
Banking
13.4%
Government Administration
9.8%
Financial Services
9.8%
Other
30.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Raja M.
Administrator

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to...

Karen H.
Administrator in Computer Software

The user interface is so intuitive making it easy to train and realize quick adoption. The true integration with SalesForce is a huge plus. I have used/administered this system for over 3 years at two different companies and recommend it to anyone seeking...

Brad K.
Administrator in Computer Software

IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem....

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Administrator

Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go...

User in Banking

The fact that it locks each document under that particular user when you close it, and only they can complete it.

 
Gatekeeper
Most Helpful Favorable Review
Raja M.
Administrator

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to...

Most Helpful Critical Review
Administrator in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

SpringCM
Most Helpful Favorable Review
Karen H.
Administrator in Computer Software

The user interface is so intuitive making it easy to train and realize quick adoption. The true integration with SalesForce is a huge plus. I have used/administered this system for over 3 years at two different companies and recommend it to anyone seeking...

Most Helpful Critical Review
Administrator

Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go...

IBM FileNet Content Manager
Most Helpful Favorable Review
Brad K.
Administrator in Computer Software

IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem....

Most Helpful Critical Review
User in Banking

The fact that it locks each document under that particular user when you close it, and only they can complete it.

Screenshots

 
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Videos

 

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

SpringCM
No videos provided
IBM FileNet Content Manager
No videos provided

Downloads

 No downloads providedNo downloads provided
SpringCM
No downloads provided
IBM FileNet Content Manager
No downloads provided
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