Compare Gatekeeper vs ServiceNow
See this
comparison of Gatekeeper vs. ServiceNow
based on data from user reviews. Gatekeeper rates 4.4/5 stars with 22 reviews. ServiceNow rates 3.9/5 stars with 552 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial Unavailable
Free Trial Unavailable
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.4
Ease of Use
Ease of Use
8.8
7.4
Ease of Setup
Ease of Setup
7.4
7.2
Ease of Admin
Ease of Admin
8.3
7.8
Quality of Support
Quality of Support
9.0
7.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Gatekeeper
8.6
ServiceNow
8.4
Ease of Use
Gatekeeper
8.8
ServiceNow
7.4
Ease of Setup
Gatekeeper
7.4
ServiceNow
7.2
Ease of Admin
Gatekeeper
8.3
ServiceNow
7.8
Quality of Support
Gatekeeper
9.0
ServiceNow
7.9
Ease of Doing Business With
Gatekeeper
9.0
ServiceNow
8.1
Product Direction (% positive)
Gatekeeper
8.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.2%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
79.1%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
15.2%
Information Technology and Services
27.6%
 
Non-Profit Organization Management
12.1%
Hospital & Health Care
7.5%
 
Marketing and Advertising
9.1%
Higher Education
7.5%
 
Financial Services
9.1%
Computer Software
6.8%
 
Telecommunications
6.1%
Financial Services
6.1%
 
Other
48.5%
Other
44.6%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Gatekeeper
Most Helpful Favorable Review
G2 User

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
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