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Compare GaragePlug and Shop-Ware 
At a Glance
Market Segments
Small-Business (91.4% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
GaragePlug
Star Rating
(36)4.9 out of 5
Market Segments
Small-Business (91.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GaragePlugShop-Ware
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Shop-WareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shop-Ware excels in its "Digital Vehicle Inspection (DVI)" feature, providing a seamless experience for technicians to document inspections, while GaragePlug's DVI feature is noted to be less intuitive, making it harder for some users to navigate.
- Reviewers mention that Shop-Ware's "Appointment Scheduling" is highly praised for its user-friendly interface, allowing for easy management of bookings, whereas GaragePlug's scheduling system has received feedback for being less flexible and requiring more manual input.
- G2 users highlight that Shop-Ware's "Inventory Management" is robust, with real-time tracking and easy integration with suppliers, while GaragePlug's inventory features are seen as basic and lacking in advanced functionalities that some users desire.
- Users on G2 say that GaragePlug shines in "Quality of Support," with many reviewers noting quick response times and helpful assistance, while Shop-Ware, although rated highly, has received some comments about slower support during peak times.
- Reviewers mention that Shop-Ware's "Reports and Analytics" provide in-depth insights that help in decision-making, while GaragePlug's reporting tools are considered more limited, lacking the depth that some users expect for comprehensive analysis.
- Users report that both products have strong "Customer Relationship Management (CRM)" capabilities, but Shop-Ware's CRM is often highlighted for its automation features, which streamline customer follow-ups, whereas GaragePlug's CRM is seen as more manual and less efficient in this regard.
Pricing
Entry-Level Pricing
GaragePlug
No pricing availableShop-Ware
No pricing availableFree Trial
GaragePlug
Free Trial is available
Shop-Ware
Free Trial is available
Ratings
Meets Requirements
9.2
32
9.4
30
Ease of Use
9.7
32
9.8
30
Ease of Setup
9.4
12
8.7
13
Ease of Admin
9.2
13
9.5
13
Quality of Support
9.9
33
9.8
30
Has the product been a good partner in doing business?
9.6
13
9.6
13
Product Direction (% positive)
10.0
10
10.0
28
Features by Category
Operations Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Relationship Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GaragePlug and Shop-Ware are categorized as Auto Repair and Auto Shop Management
Unique Categories
GaragePlug has no unique categories
Shop-Ware has no unique categories
Reviews
Reviewers' Company Size
GaragePlug
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shop-Ware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
94.3%
Consumer Goods
2.9%
Computer Software
2.9%
‐
‐
Other
0.0%
Automotive
95.0%
Telecommunications
2.5%
Internet
2.5%
‐
‐
Other
0.0%
Discussions
GaragePlug has no discussions with answers
Non-Standard Vins
2 Comments
Official Response from Shop-Ware
Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the...Read more
Automated Alerts
1 Comment
Official Response from Shop-Ware
No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can...Read more
CRM Integrations
1 Comment
Official Response from Shop-Ware
Shop-Ware has integrations with these CRM providers:
MyShopManager
Service Intelligence
MechanicAdvisor
Kukui
MechanicNet
Autotext.me
Throttle CRMRead more
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