2026 Best Software Awards are here!See the list
Compare Gallabox and Trengo 
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$89.00 6 Users Per Month
€349.00 10 User Per Month
Gallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansGallabox vs Trengo
When assessing the two solutions, reviewers found Gallabox easier to use, set up, and administer. Reviewers also preferred doing business with Gallabox overall.
- Reviewers felt that Gallabox meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, reviewers felt that Gallabox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gallabox over Trengo.
Pricing
Entry-Level Pricing
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Gallabox
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.8
128
8.2
213
Ease of Use
9.0
127
8.6
217
Ease of Setup
8.8
107
8.2
159
Ease of Admin
9.0
99
8.3
141
Quality of Support
9.0
125
8.8
217
Has the product been a good partner in doing business?
9.1
97
8.8
142
Product Direction (% positive)
9.3
121
9.0
218
Features by Category
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
8.7
21
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Messenger
8.7
39
Not enough data
7.7
41
Not enough data
9.0
42
Not enough data
8.6
49
Not enough data
Channels
8.1
36
Not enough data
8.8
42
Not enough data
Feature Not Available
Not enough data
8.0
33
Not enough data
Feature Not Available
Not enough data
Customers
8.4
49
Not enough data
8.6
46
Not enough data
8.0
46
Not enough data
8.2
43
Not enough data
7.9
47
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Feature Not Available
8.5
84
Feature Not Available
7.5
70
Feature Not Available
6.8
70
Design
8.6
27
7.6
72
8.3
24
6.9
67
8.6
28
7.7
78
Feature Not Available
7.7
76
Feature Not Available
7.6
70
Generative AI
8.1
9
6.0
55
8.0
9
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
Support
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Responses
8.7
50
Not enough data
8.5
51
Not enough data
8.5
45
Not enough data
8.5
51
Not enough data
8.3
43
Not enough data
Platform
8.5
48
Not enough data
8.6
45
Not enough data
8.4
43
Not enough data
8.1
45
Not enough data
8.1
35
Not enough data
8.8
47
Not enough data
8.4
49
Not enough data
Generative AI
8.1
18
Not enough data
7.9
17
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
8.7
9
Not enough data
8.5
10
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
8.5
21
8.2
50
|
Verified
8.9
23
8.0
57
|
Verified
8.0
18
7.5
40
8.9
17
7.9
42
|
Verified
8.9
11
7.4
35
Internal Use
8.7
21
7.7
73
|
Verified
8.7
18
7.7
51
|
Verified
9.5
16
7.5
40
8.9
19
7.5
46
|
Verified
9.0
21
8.8
57
|
Verified
8.6
21
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.1
13
7.5
31
8.6
13
7.3
30
Feature Not Available
Feature Not Available
8.7
13
7.7
27
9.0
14
7.8
27
Self-Service Platform
9.1
16
7.9
30
9.4
16
8.1
32
8.8
13
7.0
26
9.4
14
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
9.3
5
7.3
5
9.0
5
6.0
5
8.3
5
8.0
5
9.3
5
7.3
5
9.3
5
6.7
5
9.0
5
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
9.0
5
5.3
5
9.0
5
6.0
5
8.7
5
3.7
5
9.0
5
4.0
5
Categories
Categories
Shared Categories
Gallabox and Trengo are categorized as Customer Communications Management, Social Customer Service, Live Chat, Customer Self-Service, and WhatsApp Marketing
Unique Categories
Gallabox is categorized as Conversational Marketing, Chatbots, Bot Platforms, Communication Platform as a Service (CPaaS), and Proactive Notification
Trengo is categorized as Customer Service Automation, Email Management, Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Journey Analytics, and Help Desk
Reviews
Reviewers' Company Size
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
Gallabox has no discussions with answers
Trengo has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
