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Compare Gallabox and Haptik 
Featured Products
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$89.00 6 Users Per Month
No pricing available
Gallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikGallabox vs Haptik
When assessing the two solutions, reviewers found Gallabox easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Gallabox meets the needs of their business better than Haptik.
- When comparing quality of ongoing product support, reviewers felt that Gallabox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Haptik over Gallabox.
Pricing
Entry-Level Pricing
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Haptik
No pricing availableFree Trial
Gallabox
Free Trial is available
Haptik
No trial information availableRatings
Meets Requirements
8.8
128
8.3
115
Ease of Use
9.0
127
8.8
115
Ease of Setup
8.8
107
8.4
81
Ease of Admin
9.0
99
8.5
71
Quality of Support
9.0
125
8.8
114
Has the product been a good partner in doing business?
9.1
97
9.1
71
Product Direction (% positive)
9.3
121
9.4
106
Features by Category
Messenger
8.7
39
8.4
22
7.7
41
7.3
22
9.0
42
8.0
21
8.6
49
7.8
22
Channels
8.1
36
7.5
19
8.8
42
7.8
19
Feature Not Available
6.8
13
8.0
33
6.3
14
Feature Not Available
7.6
15
Customers
8.4
49
8.1
19
8.6
46
8.2
19
8.0
46
8.6
23
8.2
43
8.0
22
7.9
47
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
8.6
27
Not enough data
8.3
24
Not enough data
8.6
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
9
Not enough data
8.0
9
Not enough data
Functionality
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
Support
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
8.7
50
Not enough data
8.5
51
Not enough data
8.5
45
Not enough data
8.5
51
Not enough data
8.3
43
Not enough data
Platform
8.5
48
Not enough data
8.6
45
Not enough data
8.4
43
Not enough data
8.1
45
Not enough data
8.1
35
Not enough data
8.8
47
Not enough data
8.4
49
Not enough data
Generative AI
8.1
18
Not enough data
7.9
17
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
9
6.8
16
8.5
10
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
21
Not enough data
8.9
23
Not enough data
8.0
18
Not enough data
8.9
17
Not enough data
8.9
11
Not enough data
Internal Use
8.7
21
Not enough data
8.7
18
Not enough data
9.5
16
Not enough data
8.9
19
Not enough data
9.0
21
Not enough data
8.6
21
Not enough data
Generative AI
Not enough data
7.7
10
Self-Service Experience
8.1
13
8.2
32
8.6
13
8.1
33
Feature Not Available
7.4
31
8.7
13
8.0
29
9.0
14
7.9
33
Self-Service Platform
9.1
16
8.5
31
9.4
16
8.0
35
8.8
13
8.1
33
9.4
14
8.2
32
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gallabox and Haptik are categorized as Conversational Marketing, Bot Platforms, and Customer Self-Service
Unique Categories
Gallabox is categorized as Customer Communications Management, Chatbots, Communication Platform as a Service (CPaaS), Social Customer Service, Live Chat, Proactive Notification, and WhatsApp Marketing
Haptik is categorized as AI Customer Support Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
Gallabox has no discussions with answers
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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