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Compare Gainsight and Totango

See this
side-by-side comparison of Gainsight vs. Totango
based on preference data from user reviews. Gainsight rates 4.4/5 stars with 762 reviews. By contrast, Totango rates 4.3/5 stars with 342 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Gainsight
Gainsight
(762)
4.4 out of 5
Gainsight
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Totango
Totango
(342)
4.3 out of 5
Totango
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Star Rating
Gainsight
Gainsight
Market Segments
Gainsight
Gainsight
Mid-Market (63.1% of reviews)
Totango
Totango
Mid-Market (56.1% of reviews)
Entry Level Price
Gainsight
Gainsight
No pricing information available
Totango
Totango
Free Forever Free

Gainsight vs Totango

When assessing the two solutions, reviewers found Totango easier to use, set up, and administer. However, reviewers preferred doing business with Gainsight overall.

  • Reviewers felt that Gainsight meets the needs of their business better than Totango.
  • When comparing quality of ongoing product support, reviewers felt that Gainsight is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Gainsight over Totango.
Categories
Shared Categories
Gainsight
Gainsight
Totango
Totango
Gainsight and Totango are categorized as Experience Management and Customer Success
Pricing
Gainsight
Gainsight Pricing
Free Trial Unavailable
Totango
Totango Pricing
Community (beta)
FreeForever Free
Enterprise
Free Trial30 Days
Free Trial
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Ratings
Meets Requirements
Gainsight
Gainsight
8.5
Responses: 578
Totango
Totango
8.4
Responses: 296
Ease of Use
Gainsight
Gainsight
7.8
Responses: 582
Totango
Totango
8.4
Responses: 299
Ease of Setup
Gainsight
Gainsight
6.0
Responses: 302
Totango
Totango
7.2
Responses: 138
Ease of Admin
Gainsight
Gainsight
6.6
Responses: 306
Totango
Totango
7.8
Responses: 132
Quality of Support
Gainsight
Gainsight
8.5
Responses: 520
Totango
Totango
8.3
Responses: 273
Ease of Doing Business With
Gainsight
Gainsight
8.9
Responses: 305
Totango
Totango
8.6
Responses: 135
Product Direction (% positive)
Gainsight
Gainsight
9.0
Responses: 574
Totango
Totango
8.5
Responses: 292
Features
Customer Information
Customer Health Scores
Gainsight
Gainsight
8.5
Responses: 431
Verified Feature
Totango
Totango
7.8
Responses: 242
Verified Feature
Customer Monitoring
Gainsight
Gainsight
8.4
Responses: 410
Verified Feature
Totango
Totango
8.5
Responses: 237
Verified Feature
Customer Profiles
Gainsight
Gainsight
8.2
Responses: 404
Verified Feature
Totango
Totango
8.2
Responses: 219
Verified Feature
Playbooks
Gainsight
Gainsight
8.2
Responses: 411
Verified Feature
Totango
Totango
7.5
Responses: 162
Verified Feature
Customer Segments
Gainsight
Gainsight
8.2
Responses: 329
Verified Feature
Totango
Totango
8.7
Responses: 235
Verified Feature
Product Engagement
Gainsight
Gainsight
7.9
Responses: 326
Verified Feature
Totango
Totango
8.2
Responses: 219
Verified Feature
Surveys
Gainsight
Gainsight
8.1
Responses: 325
Verified Feature
Totango
Totango
6.9
Responses: 121
Verified Feature
Analytics
Net Promoter Score (NPS)
Gainsight
Gainsight
8.9
Responses: 34
Totango
Totango
8.0
Responses: 9
Customer Satisfaction (CSAT) Score
Gainsight
Gainsight
8.5
Responses: 25
Totango
Totango
8.0
Responses: 9
Customer Effort Score (CES)
Gainsight
Gainsight
8.0
Responses: 14
Totango
Totango
7.7
Responses: 8
Gamification
Gainsight
Gainsight
7.3
Responses: 11
Totango
Totango
7.3
Responses: 8
Predictions
Churn Risk
Gainsight
Gainsight
7.8
Responses: 317
Verified Feature
Totango
Totango
7.7
Responses: 195
Verified Feature
Upsell Opportunities
Gainsight
Gainsight
7.3
Responses: 259
Verified Feature
Totango
Totango
7.4
Responses: 180
Verified Feature
Custom Triggers
Gainsight
Gainsight
8.3
Responses: 317
Verified Feature
Totango
Totango
8.2
Responses: 208
Verified Feature
Machine Learning
Gainsight
Gainsight
6.9
Responses: 161
Verified Feature
Totango
Totango
6.9
Responses: 109
Verified Feature
Customization
Stakeholder Management
Gainsight
Gainsight
7.7
Responses: 25
Totango
Totango
8.7
Responses: 10
Multilanguage Support
Gainsight
Gainsight
8.3
Responses: 9
Totango
Totango
8.1
Responses: 6
Multiple Branding Support
Gainsight
Gainsight
7.9
Responses: 12
Totango
Totango
7.8
Responses: 6
Vertical-specific Solutions
Gainsight
Gainsight
8.1
Responses: 14
Totango
Totango
8.8
Responses: 7
Platform
Reporting & Dashboards
Gainsight
Gainsight
8.0
Responses: 428
Verified Feature
Totango
Totango
7.9
Responses: 238
Verified Feature
API & Integrations
Gainsight
Gainsight
7.8
Responses: 348
Verified Feature
Totango
Totango
7.8
Responses: 206
Verified Feature
Data Import & Export Tools
Gainsight
Gainsight
7.6
Responses: 359
Verified Feature
Totango
Totango
8.0
Responses: 214
Verified Feature
Workflow Capability
Gainsight
Gainsight
8.1
Responses: 365
Verified Feature
Totango
Totango
8.1
Responses: 217
Verified Feature
Notifications
Gainsight
Gainsight
8.1
Responses: 384
Verified Feature
Totango
Totango
7.9
Responses: 229
Verified Feature
Customization
Gainsight
Gainsight
8.1
Responses: 382
Verified Feature
Totango
Totango
7.8
Responses: 215
Verified Feature
Scalability
Gainsight
Gainsight
8.6
Responses: 382
Verified Feature
Totango
Totango
8.3
Responses: 215
Verified Feature
Data Security
Gainsight
Gainsight
8.6
Responses: 336
Verified Feature
Totango
Totango
8.6
Responses: 176
Verified Feature
Performance & Reliability
Gainsight
Gainsight
8.2
Responses: 403
Verified Feature
Totango
Totango
8.1
Responses: 233
Verified Feature
User, Role, and Access Management
Gainsight
Gainsight
8.3
Responses: 384
Verified Feature
Totango
Totango
8.3
Responses: 210
Verified Feature
Reviewers' Company Size
Reviewers of both Gainsight and Totango were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Gainsight
Gainsight
9.3%
Totango
Totango
18.5%
Mid-Market
(51-1000 emp.)
Gainsight
Gainsight
63.1%
Totango
Totango
56.1%
Enterprise
(> 1000 emp.)
Gainsight
Gainsight
27.6%
Totango
Totango
25.5%
Reviewers' Industry
Gainsight
Gainsight Industry
Computer Software
41.2%
Information Technology and Services
18.9%
Internet
5.7%
Marketing and Advertising
5.1%
Financial Services
2.8%
Other
26.2%
Totango
Totango Industry
Computer Software
38.5%
Information Technology and Services
21.2%
Internet
9.1%
Marketing and Advertising
3.3%
Telecommunications
2.4%
Other
25.5%
Reviews
Most Helpful Favorable Review
Gainsight
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Totango
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Gainsight
G
Administrator in Computer Software

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Totango
GM
Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Discussions
Gainsight
Gainsight Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 comments
EH
You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way. Depending on where you want it...Read more
How do you suggest we go about ensuring different groups in the organization collaborate effectively
1 comment
Tim E.
TE
We ask the teams to put notes into Timeline, and then use dashboards to show trends.Read more
What are the most efficient and effective ways of using GS?
1 comment
SK
Build workflow linked to call to actions for training activityRead more
Totango
Totango Discussions
How much does Totango cost?
1 comment
Offical Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
What is the timeline for integration?
1 comment
G2
We aim to get you on-boarded within few weeks. Read more
How do you leverage Totango to get an updated NPS?
1 comment
Jaime R.
JR
Hi Jaime. The short answer is that you want to ask feedback questions around every SuccessBLOC. Can we move the conversation here -...Read more
Screenshots
Videos
Gainsight
Gainsight Videos
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Totango
Totango Videos
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Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. Our tools can help you operationalize your customer-first culture, turn customers into advocates and realize explosive growth for your business.

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