Compare Gainsight vs ProfitWell

See this
comparison of Gainsight vs. ProfitWell
based on data from user reviews. Gainsight rates 4.4/5 stars with 432 reviews. ProfitWell rates 4.9/5 stars with 94 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
ProfitWell Metrics
Absolutely Free
 
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Pay for Performance. No Contracts.
 
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Gainsight
Free Trial Unavailable
ProfitWell
ProfitWell Metrics
Absolutely Free
Retain
Pay for Performance. No Contracts.
Recognized
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.5
Ease of Use
Ease of Use
7.8
9.8
Ease of Setup
Ease of Setup
6.2
9.7
Ease of Admin
Ease of Admin
6.9
9.8
Quality of Support
Quality of Support
8.7
9.7
Ease of Doing Business With
Ease of Doing Business With
8.9
9.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.7
Meets Requirements
Gainsight
8.5
ProfitWell
9.5
Ease of Use
Gainsight
7.8
ProfitWell
9.8
Ease of Setup
Gainsight
6.2
ProfitWell
9.7
Ease of Admin
Gainsight
6.9
ProfitWell
9.8
Quality of Support
Gainsight
8.7
ProfitWell
9.7
Ease of Doing Business With
Gainsight
8.9
ProfitWell
9.9
Product Direction (% positive)
Gainsight
8.9
ProfitWell
9.7

Features

Customer Information
Customer Health Scores
Gainsight
8.5
ProfitWell
Not enough data available
Customer Monitoring
Gainsight
8.4
ProfitWell
9.8
Customer Profiles
Gainsight
8.2
ProfitWell
9.8
Playbooks
Gainsight
8.3
ProfitWell
Not enough data available
Customer Segments
Gainsight
8.1
ProfitWell
8.3
Product Engagement
Gainsight
7.9
ProfitWell
9.6
Surveys
Gainsight
8.0
ProfitWell
Not enough data available
Predictions
Churn Risk
Gainsight
7.8
ProfitWell
9.3
Upsell Opportunities
Gainsight
7.4
ProfitWell
9.4
Custom Triggers
Gainsight
8.3
ProfitWell
Not enough data available
Machine Learning
Gainsight
7.1
ProfitWell
9.4
Platform
Reporting & Dashboards
Gainsight
8.1
ProfitWell
9.8
API & Integrations
Gainsight
7.9
ProfitWell
9.1
Data Import & Export Tools
Gainsight
7.7
ProfitWell
10.0
Workflow Capability
Gainsight
8.2
ProfitWell
9.7
Notifications
Gainsight
8.1
ProfitWell
9.2
Customization
Gainsight
8.0
ProfitWell
8.3
Scalability
Gainsight
8.5
ProfitWell
9.5
Data Security
Gainsight
8.7
ProfitWell
9.7
Performance & Reliability
Gainsight
8.2
ProfitWell
9.6
User, Role, and Access Management
Gainsight
8.3
ProfitWell
9.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
92.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.9%
7.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.5%
0%
Gainsight
Small-Business
5.6%
Mid-Market
65.9%
Enterprise
28.5%
ProfitWell
Small-Business
92.6%
Mid-Market
7.4%
Enterprise
0%

Reviewers' Industry

 
Computer Software
41.1%
Computer Software
34.0%
 
Information Technology and Services
17.6%
Internet
19.1%
 
Internet
8.8%
Marketing and Advertising
11.7%
 
Marketing and Advertising
6.0%
Information Technology and Services
11.7%
 
Financial Services
3.2%
Financial Services
3.2%
 
Other
23.2%
Other
20.2%
Gainsight
Computer Software
41.1%
Information Technology and Services
17.6%
Internet
8.8%
Marketing and Advertising
6.0%
Financial Services
3.2%
Other
23.2%
ProfitWell
Computer Software
34.0%
Internet
19.1%
Marketing and Advertising
11.7%
Information Technology and Services
11.7%
Financial Services
3.2%
Other
20.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Henrik L.
Executive Sponsor

Our main business is not coming from credit card deals so it is great to be able to start getting insights via ProfitWell for free. Lots of info available. Support is top notch and personal.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Administrator in Internet

Not a huge problem but there are not a whole lot of features it has that we use aside from the dashboard that lets us know how our MRC is doing.

 
Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

ProfitWell
Most Helpful Favorable Review
Henrik L.
Executive Sponsor

Our main business is not coming from credit card deals so it is great to be able to start getting insights via ProfitWell for free. Lots of info available. Support is top notch and personal.

Most Helpful Critical Review
Administrator in Internet

Not a huge problem but there are not a whole lot of features it has that we use aside from the dashboard that lets us know how our MRC is doing.

Screenshots

 
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Videos

 

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