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Compare Gainsight, MindTouch, and UseResponse

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Gainsight
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.1
9.0
Ease of Use
Ease of Use
7.8
8.1
9.3
Ease of Setup
Ease of Setup
6.2
7.7
9.2
Ease of Admin
Ease of Admin
6.9
8.2
9.2
Quality of Support
Quality of Support
8.9
8.7
9.9
Ease of Doing Business With
Ease of Doing Business With
9.1
8.8
9.8
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
10.0
Meets Requirements
Gainsight
8.4
MindTouch
8.1
UseResponse
9.0
Ease of Use
Gainsight
7.8
MindTouch
8.1
UseResponse
9.3
Ease of Setup
Gainsight
6.2
MindTouch
7.7
UseResponse
9.2
Ease of Admin
Gainsight
6.9
MindTouch
8.2
UseResponse
9.2
Quality of Support
Gainsight
8.9
MindTouch
8.7
UseResponse
9.9
Ease of Doing Business With
Gainsight
9.1
MindTouch
8.8
UseResponse
9.8
Product Direction (% positive)
Gainsight
9.0
MindTouch
7.9
UseResponse
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.6%
18.4%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
59.2%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.1%
22.4%
13.3%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Computer Software
47.4%
Computer Software
36.4%
Information Technology and Services
25.0%
 
Information Technology and Services
18.6%
Information Technology and Services
16.7%
Semiconductors
10.0%
 
Internet
12.4%
Financial Services
7.6%
Internet
10.0%
 
Marketing and Advertising
5.2%
Telecommunications
6.1%
Higher Education
10.0%
 
Financial Services
2.4%
Internet
4.5%
Financial Services
10.0%
 
Other
14.1%
Other
28.8%
Other
35.0%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Gainsight
MindTouch
No videos provided
UseResponse
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
UseResponse
No downloads provided
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