Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Gainsight vs MindTouch
See this
comparison of Gainsight vs. MindTouch
based on data from user reviews. Gainsight rates 4.4/5 stars with 244 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Gainsight
Free Trial Unavailable
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.1
Ease of Use
Ease of Use
7.8
8.1
Ease of Setup
Ease of Setup
6.2
7.7
Ease of Admin
Ease of Admin
6.9
8.2
Quality of Support
Quality of Support
8.9
8.7
Ease of Doing Business With
Ease of Doing Business With
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
Meets Requirements
Gainsight
8.4
MindTouch
8.1
Ease of Use
Gainsight
7.8
MindTouch
8.1
Ease of Setup
Gainsight
6.2
MindTouch
7.7
Ease of Admin
Gainsight
6.9
MindTouch
8.2
Quality of Support
Gainsight
8.9
MindTouch
8.7
Ease of Doing Business With
Gainsight
9.1
MindTouch
8.8
Product Direction (% positive)
Gainsight
9.0
MindTouch
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.6%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.1%
22.4%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Computer Software
47.4%
Computer Software
36.4%
 
Information Technology and Services
18.6%
Information Technology and Services
16.7%
 
Internet
12.4%
Financial Services
7.6%
 
Marketing and Advertising
5.2%
Telecommunications
6.1%
 
Financial Services
2.4%
Internet
4.5%
 
Other
14.1%
Other
28.8%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3

Videos

 
No videos provided
Gainsight
MindTouch
No videos provided

Downloads

MindTouch
No downloads provided
Ask Gainsight a QuestionContact GainsightAsk MindTouch a QuestionContact MindTouch
Add Product
Gainsight
Gainsight
Optimized for quick response
MindTouch
MindTouch
Optimized for quick response