Compare Gainsight, KANA Enterprise, and MindTouch

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Gainsight
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.0
8.1
Ease of Use
Ease of Use
7.7
8.3
8.1
Ease of Setup
Ease of Setup
6.2
6.4
7.7
Ease of Admin
Ease of Admin
6.9
6.7
8.2
Quality of Support
Quality of Support
8.8
7.5
8.7
Ease of Doing Business With
Ease of Doing Business With
9.1
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
6.8
7.9
Meets Requirements
Gainsight
8.4
KANA Enterprise
8.0
MindTouch
8.1
Ease of Use
Gainsight
7.7
KANA Enterprise
8.3
MindTouch
8.1
Ease of Setup
Gainsight
6.2
KANA Enterprise
6.4
MindTouch
7.7
Ease of Admin
Gainsight
6.9
KANA Enterprise
6.7
MindTouch
8.2
Quality of Support
Gainsight
8.8
KANA Enterprise
7.5
MindTouch
8.7
Ease of Doing Business With
Gainsight
9.1
KANA Enterprise
6.7
MindTouch
8.8
Product Direction (% positive)
Gainsight
9.0
KANA Enterprise
6.8
MindTouch
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.0%
0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
10.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.0%
90.0%
22.4%
Gainsight
Small-Business
7.0%
Mid-Market
70.0%
Enterprise
23.0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Computer Software
47.6%
Information Technology and Services
18.8%
Computer Software
36.4%
 
Information Technology and Services
18.5%
Telecommunications
12.5%
Information Technology and Services
16.7%
 
Internet
12.3%
Retail
12.5%
Financial Services
7.6%
 
Marketing and Advertising
5.1%
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
 
Financial Services
2.4%
Insurance
12.5%
Internet
4.5%
 
Other
14.0%
Other
31.3%
Other
28.8%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.5%
Internet
12.3%
Marketing and Advertising
5.1%
Financial Services
2.4%
Other
14.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

G2 User in Banking

I like that it stores all my messages from the customer in one place.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
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KANA Enterprise
No screenshots provided

Videos

 
No videos providedNo videos provided
Gainsight
KANA Enterprise
No videos provided
MindTouch
No videos provided

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
MindTouch
No downloads provided
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