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Compare Gainsight PX and Userpilot

See this
side-by-side comparison of Gainsight PX vs. Userpilot
based on preference data from user reviews. Gainsight PX rates 4.4/5 stars with 53 reviews. By contrast, Userpilot rates 4.7/5 stars with 59 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Gainsight PX
Gainsight PX
(53)
4.4 out of 5
Gainsight PX
Optimized for quick response
Userpilot
Userpilot
(59)
4.7 out of 5
Userpilot
Star Rating
Gainsight PX
Gainsight PX
Userpilot
Userpilot
Market Segments
Gainsight PX
Gainsight PX
Small-Business (44.2% of reviews)
Userpilot
Userpilot
Small-Business (79.3% of reviews)
Entry Level Price
Gainsight PX
Gainsight PX
No pricing information available
Userpilot
Userpilot
No pricing information available

Gainsight PX vs Userpilot

When assessing the two solutions, reviewers found Userpilot easier to use. However, Gainsight PX is easier to set up and administer. Reviewers also preferred doing business with Gainsight PX overall.

  • Reviewers felt that Userpilot meets the needs of their business better than Gainsight PX.
  • When comparing quality of ongoing product support, reviewers felt that Userpilot is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userpilot over Gainsight PX.
Categories
Shared Categories
Gainsight PX
Gainsight PX
Userpilot
Userpilot
Gainsight PX and Userpilot are categorized as Digital Adoption Platform
Unique Categories
Gainsight PX
Gainsight PX is categorized as Product Management and Product Analytics
Userpilot
Userpilot has no unique categories
Pricing
Gainsight PX
Gainsight PX Pricing
Free Trial
Userpilot
Userpilot Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Gainsight PX
Gainsight PX
8.8
Responses: 42
Userpilot
Userpilot
9.3
Responses: 37
Ease of Use
Gainsight PX
Gainsight PX
8.1
Responses: 42
Userpilot
Userpilot
8.8
Responses: 36
Ease of Setup
Gainsight PX
Gainsight PX
8.8
Responses: 17
Userpilot
Userpilot
8.6
Responses: 22
Ease of Admin
Gainsight PX
Gainsight PX
8.9
Responses: 17
Userpilot
Userpilot
8.8
Responses: 23
Quality of Support
Gainsight PX
Gainsight PX
9.1
Responses: 39
Userpilot
Userpilot
9.9
Responses: 36
Ease of Doing Business With
Gainsight PX
Gainsight PX
9.7
Responses: 16
Userpilot
Userpilot
9.6
Responses: 23
Product Direction (% positive)
Gainsight PX
Gainsight PX
8.2
Responses: 39
Userpilot
Userpilot
9.7
Responses: 35
Features
User Analysis
Survey Implementation
Gainsight PX
Gainsight PX
9.0
Responses: 16
Userpilot
Userpilot
9.2
Responses: 17
Data Analysis
Gainsight PX
Gainsight PX
8.5
Responses: 20
Userpilot
Userpilot
8.3
Responses: 19
User Support
User Segmentation
Gainsight PX
Gainsight PX
8.8
Responses: 19
Userpilot
Userpilot
9.0
Responses: 21
Multi-Language Support
Gainsight PX
Gainsight PX
9.5
Responses: 7
Userpilot
Userpilot
8.3
Responses: 9
Behavior-responsive Messaging
Gainsight PX
Gainsight PX
8.8
Responses: 14
Userpilot
Userpilot
9.0
Responses: 13
Walkthrough Type
Audio-visual Walkthroughs
Gainsight PX
Gainsight PX
8.3
Responses: 9
Userpilot
Userpilot
9.0
Responses: 12
Text Bubble Walkthroughs
Gainsight PX
Gainsight PX
9.1
Responses: 17
Userpilot
Userpilot
9.8
Responses: 20
Reviewers' Company Size
Reviewers of both Gainsight PX and Userpilot were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Gainsight PX
Gainsight PX
44.2%
Userpilot
Userpilot
79.3%
Mid-Market
(51-1000 emp.)
Gainsight PX
Gainsight PX
44.2%
Userpilot
Userpilot
17.2%
Enterprise
(> 1000 emp.)
Gainsight PX
Gainsight PX
11.5%
Userpilot
Userpilot
3.4%
Reviewers' Industry
Gainsight PX
Gainsight PX Industry
Computer Software
32.7%
Information Technology and Services
19.2%
Telecommunications
5.8%
Marketing and Advertising
5.8%
Hospital & Health Care
5.8%
Other
30.8%
Userpilot
Userpilot Industry
Computer Software
41.4%
Information Technology and Services
19.0%
Marketing and Advertising
10.3%
Leisure, Travel & Tourism
3.4%
Internet
3.4%
Other
22.4%
Reviews
Most Helpful Favorable Review
Gainsight PX
Kristi F.
Executive Sponsor in Computer Software

Gainsight PX is very easy to set up and begin tracking how your customers are using and engaging with your product. You determine how deep you want to track and can very easily see how your customers are using and navigating your technology. In App...

Userpilot
Biv R.
Administrator in Information Technology and Services

The combination of Easy Implementation, Extensive Features and All-Inclusive Pricing provided excellent value for money and will enable us to implement a quality on-boarding solution.

Most Helpful Critical Review
Gainsight PX
G
User in Health, Wellness and Fitness

I don't really have any cons to add about the software myself but I hear it was expensive. I suppose a complaint that did not directly affect was the high price of software. Again though no real complaints from me personally.

Userpilot
G
Administrator in Automotive

It took a long time for us to get to a production ready state with Userpilot, because we often encountered bugs that blocked our work. But the people at Userpilot where really reacting fast to our bug reports and always solved our issues.

Top Alternatives
Discussions
Gainsight PX
Gainsight PX Discussions
Monty the Mongoose crying
Gainsight PX has no discussions with answers
Userpilot
Userpilot Discussions
Monty the Mongoose crying
Userpilot has no discussions with answers
Screenshots
Gainsight PX
Gainsight PX Screenshots
Userpilot
Userpilot Screenshots
No screenshots provided
Videos
Gainsight PX
Gainsight PX Videos
Video Preview
Userpilot
Userpilot Videos
No videos provided
Downloads
Userpilot
Userpilot Downloads
No downloads provided
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