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Compare Gainsight Product Experience and UserGuiding 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceUserGuiding
Star Rating
(745)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Product Experience excels in its quality of support, with a score of 8.8, while UserGuiding shines even brighter with a score of 9.5, indicating a more responsive and helpful support team.
- Reviewers mention that UserGuiding offers a superior ease of use at 9.1 compared to Gainsight's 7.7, making it more accessible for users who may not have extensive technical knowledge.
- G2 users highlight that Gainsight Product Experience has a robust survey implementation feature with a score of 8.8, but UserGuiding edges ahead with a score of 9.0, suggesting a more seamless integration of user feedback mechanisms.
- Users on G2 note that while both products provide analytics, Gainsight's account-level analytics score of 7.9 falls short compared to UserGuiding's user-level analytics score of 8.3, indicating a more detailed understanding of user behavior with UserGuiding.
- Reviewers say that UserGuiding's text bubble walkthroughs score 9.2, significantly higher than Gainsight's 8.5, showcasing a more effective method for guiding users through features and functionalities.
- Users report that Gainsight's product direction score of 8.6 is commendable, but UserGuiding's 9.6 reflects a stronger commitment to evolving the product based on user feedback and market needs.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableUserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Gainsight Product Experience
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.9
657
Ease of Use
7.7
194
9.1
676
Ease of Setup
7.3
96
8.9
609
Ease of Admin
8.0
96
9.1
408
Quality of Support
8.8
173
9.5
632
Has the product been a good partner in doing business?
8.9
93
9.4
397
Product Direction (% positive)
8.6
184
9.6
659
Features by Category
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Analysis
8.8
78
8.9
391
8.2
88
8.5
399
User Support
8.2
82
8.7
402
8.1
45
8.4
363
8.3
61
8.4
377
Walkthrough Type
8.3
54
8.6
380
8.5
72
9.1
406
Platform Basics - Digital Adoption Platform
Not enough data
8.4
94
Not enough data
8.8
95
Analytics - Digital Adoption Platform
Not enough data
8.1
95
Functions - Digital Adoption Platform
Not enough data
8.5
93
Not enough data
8.6
97
Agentic AI - Digital Adoption Platform
Not enough data
7.3
81
Product Analytics
7.9
114
Not enough data
8.4
118
Not enough data
7.8
103
Not enough data
7.4
100
Not enough data
7.2
81
Not enough data
7.4
94
Not enough data
7.2
72
Not enough data
7.2
87
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
367
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
353
Self-Service Platform
Not enough data
8.8
360
Not enough data
8.4
204
Not enough data
7.1
188
Not enough data
8.3
350
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Gainsight Product Experience is categorized as Product Analytics, Product Management, and User Research
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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