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Compare Gainsight Product Experience and UserGuiding 
At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Gainsight Product Experience
Star Rating
(241)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceUserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in user-friendliness, with many users highlighting its intuitive interface that allows for quick setup without extensive training. In contrast, while Gainsight Product Experience is noted for its ease of use, it doesn't quite match the streamlined experience that UserGuiding offers.
- Users say that UserGuiding's onboarding process is particularly effective, making it easy for teams to get started and reduce customer support costs. Gainsight Product Experience, while praised for its reporting capabilities and user behavior insights, may require more time to fully leverage its features.
- Reviewers mention that UserGuiding provides reliable targeting options, which users find beneficial for tailoring their onboarding experiences. Gainsight Product Experience, on the other hand, is appreciated for its robust data collection and reporting features, but some users feel it could improve in terms of customization for specific workflows.
- According to verified reviews, UserGuiding's support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. Gainsight Product Experience also receives positive feedback for its support, but it doesn't reach the same level of satisfaction as reported for UserGuiding.
- Users highlight that UserGuiding's competitive pricing and free trial option make it an attractive choice for small businesses looking to enhance their digital adoption strategies. Gainsight Product Experience, while serving a mid-market audience, lacks a free trial, which may deter potential users from exploring its capabilities.
- G2 reviewers indicate that UserGuiding has a significantly higher volume of recent reviews, suggesting a more active user base and ongoing satisfaction. Gainsight Product Experience, with fewer recent reviews, may not reflect the current user experience as effectively, which could be a consideration for potential buyers.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableUserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Gainsight Product Experience
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.9
664
Ease of Use
7.7
194
9.1
683
Ease of Setup
7.3
96
8.9
616
Ease of Admin
8.0
96
9.1
410
Quality of Support
8.8
173
9.5
639
Has the product been a good partner in doing business?
8.9
93
9.4
399
Product Direction (% positive)
8.6
184
9.6
666
Features by Category
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Analysis
8.8
78
8.9
396
8.2
88
8.5
404
User Support
8.2
82
8.7
404
8.1
45
8.4
365
8.3
61
8.4
381
Walkthrough Type
8.3
54
8.6
381
8.5
72
9.1
410
Platform Basics - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.8
100
Analytics - Digital Adoption Platform
Not enough data
8.1
97
Functions - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.6
102
Agentic AI - Digital Adoption Platform
Not enough data
7.3
83
Product Analytics
7.9
114
Not enough data
8.4
118
Not enough data
7.8
103
Not enough data
7.4
100
Not enough data
7.2
81
Not enough data
7.4
94
Not enough data
7.2
72
Not enough data
7.2
87
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Self-Service Platform
Not enough data
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Gainsight Product Experience is categorized as Product Analytics, Product Management, and User Research
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.6%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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