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Compare Gainsight Product Experience and Pendo 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Mid-Market (62.8% of reviews)
Entry-Level Pricing
No pricing available
Free
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperiencePendo
Star Rating
(1,550)4.4 out of 5
Market Segments
Mid-Market (62.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in Click Tracking with a score of 9.7, allowing for detailed insights into user interactions, while Gainsight Product Experience has a lower score of 8.3 in Exit Tracking, indicating less robust tracking capabilities.
- Reviewers mention that Pendo's Survey Implementation is rated at 8.5, providing a solid platform for gathering user feedback, whereas Gainsight Product Experience scores slightly higher at 8.8, suggesting it may offer more effective survey tools.
- G2 users highlight Pendo's strength in Real-Time Reporting with a score of 8.4, which is crucial for immediate insights, while Gainsight Product Experience also performs well but has a lower score of 8.6 in Reports and Dashboards, indicating a more comprehensive reporting feature set.
- Users on G2 report that Pendo's User-Level Analytics is rated at 8.7, providing detailed insights into individual user behavior, while Gainsight Product Experience scores 8.3, suggesting it may not offer the same depth of analysis.
- Reviewers mention that Pendo's Custom Event Tracking is rated at 8.4, allowing for tailored tracking of specific user actions, while Gainsight Product Experience has a lower score of 7.4 in Funnels, indicating potential limitations in tracking user journeys.
- Users say that Pendo's Behavior-responsive Messaging scores 8.0, which helps in delivering personalized user experiences, while Gainsight Product Experience scores slightly higher at 8.3, suggesting it may provide more effective messaging capabilities.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availablePendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Gainsight Product Experience
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.5
1,186
Ease of Use
7.7
194
8.2
1,200
Ease of Setup
7.3
96
7.9
559
Ease of Admin
8.0
96
8.5
555
Quality of Support
8.8
173
8.5
1,037
Has the product been a good partner in doing business?
8.9
93
8.9
531
Product Direction (% positive)
8.6
184
8.5
1,101
Features by Category
Metrics
Not enough data
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Reporting
Not enough data
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Other
Not enough data
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
339
Not enough data
8.2
298
Agentic AI - Digital Analytics
Not enough data
6.7
13
Not enough data
6.8
15
Not enough data
6.7
14
Not enough data
6.7
14
Administration
Not enough data
8.1
376
Not enough data
8.0
297
Not enough data
8.8
421
Not enough data
8.5
454
User Identification
Not enough data
7.9
111
Not enough data
8.6
138
Not enough data
8.0
105
Tracking & Reporting
Not enough data
8.5
127
Not enough data
8.5
133
Not enough data
8.3
110
Not enough data
8.5
143
Not enough data
8.6
135
Not enough data
8.7
139
Metrics
Not enough data
8.8
85
Not enough data
8.5
66
Not enough data
8.4
74
Not enough data
8.3
71
Not enough data
8.5
68
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Behavior
Not enough data
9.1
24
Not enough data
8.2
24
Not enough data
8.6
24
A/B Testing
Not enough data
7.6
21
Not enough data
7.3
21
Not enough data
8.9
22
Not enough data
7.1
21
Visitor Information
Not enough data
8.0
23
Not enough data
8.2
21
Agentic AI - Session Replay
Not enough data
8.1
6
User Analysis
8.8
78
8.6
343
8.2
88
8.4
389
User Support
8.2
82
8.5
388
8.1
45
7.6
207
8.3
61
8.0
294
Walkthrough Type
8.3
54
8.1
297
8.5
72
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.4
18
Not enough data
8.9
19
Analytics - Digital Adoption Platform
Not enough data
8.9
19
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
7.9
114
8.7
580
8.4
118
8.7
610
7.8
103
8.6
592
7.4
100
8.2
502
7.2
81
8.0
412
7.4
94
8.2
443
7.2
72
8.0
403
7.2
87
7.9
444
Agentic AI - Product Analytics
Not enough data
6.9
27
Not enough data
7.2
27
Not enough data
7.1
26
Not enough data
7.7
25
Communication
Feature Not Available
8.1
325
Feature Not Available
7.9
307
Feature Not Available
8.1
307
Planning
Feature Not Available
7.1
232
Feature Not Available
7.2
224
Feature Not Available
6.7
199
Feature Not Available
7.6
236
Feature Not Available
7.2
211
Workflow Management
Feature Not Available
7.3
244
Feature Not Available
7.6
252
Feature Not Available
6.7
199
Feature Not Available
7.0
211
Metrics
Not enough data
8.8
85
Not enough data
8.5
66
Not enough data
8.4
74
Not enough data
8.3
71
Not enough data
8.5
68
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Categories
Categories
Shared Categories
Gainsight Product Experience and Pendo are categorized as Product Analytics, Digital Adoption Platform, and Product Management
Unique Categories
Gainsight Product Experience is categorized as User Research
Pendo is categorized as Digital Analytics, Mobile App Analytics, Mobile App Optimization, and Session Replay
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
33.7%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.5%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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