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Compare Gainsight Product Experience and Whatfix 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in "Quality of Support" with a score of 9.7, while Gainsight Product Experience has a lower score of 8.8. Reviewers mention that Whatfix's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Whatfix offers superior "Ease of Use" with a score of 8.7 compared to Gainsight's 7.7. Users say that the intuitive interface of Whatfix allows for a smoother onboarding process, which is crucial for teams looking to implement the software efficiently.
- G2 users highlight that Whatfix's "User Response Methods" feature, particularly the "Video Snippets" scoring 9.4, is a standout, while Gainsight lacks this level of engagement, leading to a less interactive user experience. Users report that the ability to create engaging video content enhances feedback collection.
- Users on G2 note that Whatfix's "Self-Service Experience" is robust, with a Knowledge Base score of 8.9, compared to Gainsight's offerings. Reviewers mention that the extensive searchable articles in Whatfix help users find solutions independently, reducing the need for support tickets.
- Reviewers mention that Whatfix shines in "Product Analytics," particularly in "Account-Level Analytics" with a score of 8.0, while Gainsight's score is slightly lower at 7.9. Users report that the detailed insights provided by Whatfix help teams make informed decisions based on user behavior.
- Users say that Whatfix's "Walkthrough Type" feature, especially the "Text Bubble Walkthroughs" scoring 9.0, is more effective than Gainsight's 8.5. Reviewers mention that this feature allows for clearer guidance during user onboarding, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableWhatfix
No pricing availableFree Trial
Gainsight Product Experience
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.8
337
Ease of Use
7.7
194
8.6
407
Ease of Setup
7.3
96
8.3
357
Ease of Admin
8.0
96
8.5
277
Quality of Support
8.8
173
9.7
337
Has the product been a good partner in doing business?
8.9
93
9.5
276
Product Direction (% positive)
8.6
184
9.7
322
Features by Category
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Analysis
8.8
78
8.0
156
8.2
88
8.1
172
User Support
8.2
82
8.2
163
8.1
45
8.0
142
8.3
61
8.0
144
Walkthrough Type
8.3
54
8.5
166
8.5
72
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
7.9
114
8.1
51
8.4
118
8.1
51
7.8
103
7.8
47
7.4
100
7.6
46
7.2
81
7.5
46
7.4
94
7.2
41
7.2
72
7.0
36
7.2
87
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
146
Not enough data
8.8
141
Not enough data
8.1
93
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and Whatfix are categorized as Product Analytics and Digital Adoption Platform
Unique Categories
Gainsight Product Experience is categorized as Product Management and User Research
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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