# Gainsight Product Experience vs Whatfix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Whatfix excels in user support, with many users highlighting the team's proactive approach and the abundance of self-help resources available, such as training videos and detailed instructions for new users.
- **Users say** that Gainsight Product Experience is intuitive and easy to use, particularly praising its ability to quickly generate user reports and filter options, which helps them understand user behavior effectively.
- **According to verified reviews** , Whatfix stands out for its seamless implementation process, with users appreciating the intuitive onboarding wizard that simplifies getting started with the platform.
- **Reviewers mention** that while Whatfix provides a robust set of features for digital adoption, Gainsight Product Experience offers strong analytics capabilities, allowing users to track customer behavior and engagement effectively.
- **G2 reviewers highlight** that Whatfix's ease of use is a significant advantage, with a higher satisfaction rating compared to Gainsight, which some users find less user-friendly, particularly in setup and administration.
- **Users report** that both platforms have their strengths, but Whatfix's higher overall ratings in quality and support make it a preferred choice for enterprises looking for comprehensive digital adoption solutions.



| | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 243 | 540 | 
| **Largest Market Segment** | Mid-Market (61.3% of reviews) | Enterprise (46.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Product Experience

Pros:
- Ease of Use (3 reviews)
- Positive Experience (3 reviews)

Cons:
- Learning Curve (2 reviews)
- Learning Difficulty (2 reviews)

### Whatfix

Pros:
- Ease of Use (75 reviews)
- Customer Support (58 reviews)

Cons:
- Learning Curve (26 reviews)
- Time-Consuming (18 reviews)

---
## Ratings Comparison
| Rating | Gainsight Product Experience | Whatfix | 
|---|---|---|
  | **Meets Requirements** | 8.5 (194 reviews) | 8.8 (357 reviews) | 
  | **Ease of Use** | 7.7 (196 reviews) | 8.6 (438 reviews) | 
  | **Ease of Setup** | 7.3 (98 reviews) | 8.3 (386 reviews) | 
  | **Ease of Admin** | 8.0 (99 reviews) | 8.5 (284 reviews) | 
  | **Quality of Support** | 8.8 (175 reviews) | 9.7 (357 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (96 reviews) | 9.5 (283 reviews) | 
  | **Product Direction (% positive)** | 8.6 (186 reviews) | 9.7 (338 reviews) | 

---
## Pricing

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **Whatfix** | N/A | N/A |

#### User Response Methods

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Survey** | 8.9 (32 reviews) | Not enough data | 
| **Video Snippets** | Feature Not Available | Not enough data | 
| **Video Interview** | Feature Not Available | Not enough data | 
| **Photo Submission** | Feature Not Available | Not enough data | 
| **Text/Notes** | 7.9 (27 reviews) | Not enough data | 

#### Participant Selection

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **In-App** | 8.5 (34 reviews) | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | 
| **On-Site** | 7.7 (22 reviews) | Not enough data | 
| **Recruitment Pool** | 6.7 (19 reviews) | Not enough data | 

#### Insights

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Collaboration** | 7.6 (30 reviews) | Not enough data | 
| **Sorting** | 7.7 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **AI Text Summarization** | 6.7 (9 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **Whatfix** | 8.3/10 | 247 |

#### User Analysis

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Survey Implementation** | 8.8 (78 reviews) | 8.0 (156 reviews) | 
| **Data Analysis** | 8.2 (88 reviews) | 8.0 (173 reviews) | 

#### User Support

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **User Segmentation** | 8.2 (82 reviews) | 8.2 (165 reviews) | 
| **Multi-Language Support** | 8.1 (45 reviews) | 8.0 (143 reviews) | 
| **Behavior-responsive Messaging** | 8.3 (61 reviews) | 8.0 (143 reviews) | 

#### Walkthrough Type

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (54 reviews) | 8.5 (165 reviews) | 
| **Text Bubble Walkthroughs** | 8.5 (72 reviews) | 9.0 (195 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (42 reviews) | 
| **Communications** | Not enough data | 8.8 (56 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Analytics** | Not enough data | 8.3 (45 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (53 reviews) | 
| **In-app guidance** | Not enough data | 8.9 (69 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.1 (28 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 128 |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Account-Level Analytics** | 7.9 (114 reviews) | 8.1 (51 reviews) | 
| **User-Level Analytics** | 8.4 (118 reviews) | 8.1 (52 reviews) | 
| **Segmentation** | 7.9 (104 reviews) | 7.8 (48 reviews) | 
| **Funnels** | 7.4 (100 reviews) | 7.6 (46 reviews) | 
| **Alerts** | 7.2 (81 reviews) | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | 7.4 (94 reviews) | 7.2 (41 reviews) | 
| **User Scoring** | 7.2 (73 reviews) | 7.0 (36 reviews) | 
| **Integrations** | 7.2 (87 reviews) | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (149 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (142 reviews) | 
| **Community Forums** | Not enough data | 8.2 (95 reviews) | 
| **Mobile Optimization** | Not enough data | 7.0 (68 reviews) | 
| **Personalization** | Not enough data | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (92 reviews) | 
| **Automation** | Not enough data | 8.1 (89 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.6 (78 reviews) | 
| **Integrations** | Not enough data | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 7.1 (13 reviews) | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Communication

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | Feature Not Available | Not enough data | 

#### Planning

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | 
| **Task Ranking** | Feature Not Available | Not enough data | 
| **Kanban Board** | Feature Not Available | Not enough data | 
| **Custom Workflows** | Feature Not Available | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Gainsight Product Experience (2):** [Product Management Software](https://www.g2.com/categories/product-management-software), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Whatfix (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Product Experience | Whatfix | 
|---|---|---|
| **Small-Business** | 20.6% | 17.1% | 
| **Mid-Market** | 61.3% | 36.4% | 
| **Enterprise** | 18.1% | 46.5% | 

### By Industry

#### Gainsight Product Experience

- **Computer Software:** 38.7%
- **Information Technology and Services:** 13.9%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.6%

#### Whatfix

- **Computer Software:** 14.9%
- **Information Technology and Services:** 13.6%
- **Financial Services:** 3.7%
- **Banking:** 3.5%
- **Insurance:** 3.5%
- **Pharmaceuticals:** 3.1%
- **Automotive:** 2.9%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1794 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2930 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (564 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1050 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (988 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews)

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1794 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (988 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (564 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (356 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

---
## Top Discussions

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-product-experience-vs-whatfix)