# Gainsight Product Experience, UserTesting vs Maze Comparison

| | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 241 | 790 | 111 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Enterprise (41.9% of reviews) | Mid-Market (47.2% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### Gainsight Product Experience

Pros:
- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

### Maze

Pros:
- Features (7 reviews)
- Ease of Use (6 reviews)

Cons:
- Limitations (4 reviews)
- Limited Functionality (4 reviews)

---
## Ratings Comparison
| Rating | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (192 reviews) | 8.6 (603 reviews) | 8.1 (77 reviews) | 
  | **Ease of Use** | 7.7 (194 reviews) | 8.4 (634 reviews) | 8.9 (77 reviews) | 
  | **Ease of Setup** | 7.3 (97 reviews) | 8.6 (300 reviews) | 9.5 (32 reviews) | 
  | **Ease of Admin** | 8.0 (97 reviews) | 8.7 (234 reviews) | 9.1 (28 reviews) | 
  | **Quality of Support** | 8.8 (173 reviews) | 9.0 (526 reviews) | 8.7 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (94 reviews) | 8.8 (229 reviews) | 9.2 (22 reviews) | 
  | **Product Direction (% positive)** | 8.6 (184 reviews) | 8.1 (593 reviews) | 8.4 (64 reviews) | 

---
## Pricing

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Maze

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals looking to kickstart usability testing, at no cost.

Key Features:
- 1 study per month
- 5 seats
-  Pay-per use panel credits

[Browse all 2 editions](https://www.g2.com/products/maze-maze/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **UserTesting** | 7.5/10 | 466 |
| **Maze** | 7.6/10 | 64 |

#### User Response Methods

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Survey** | 8.9 (32 reviews) | 7.5 (319 reviews) ✓ Verified | 8.4 (57 reviews) | 
| **Video Snippets** | Feature Not Available | 8.6 (376 reviews) ✓ Verified | 7.5 (21 reviews) | 
| **Video Interview** | Feature Not Available | 8.7 (298 reviews) ✓ Verified | 6.0 (12 reviews) | 
| **Photo Submission** | Feature Not Available | 7.1 (183 reviews) ✓ Verified | Feature Not Available | 
| **Text/Notes** | 7.9 (27 reviews) | 8.2 (352 reviews) ✓ Verified | 8.4 (52 reviews) | 

#### Participant Selection

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **In-App** | 8.5 (34 reviews) | 7.4 (126 reviews) | 7.6 (37 reviews) | 
| **In-Store** | Feature Not Available | 5.5 (81 reviews) | Feature Not Available | 
| **On-Site** | 7.7 (22 reviews) | 6.9 (107 reviews) | 7.6 (11 reviews) | 
| **Recruitment Pool** | 6.7 (19 reviews) | 8.1 (376 reviews) ✓ Verified | 7.1 (31 reviews) | 

#### Insights

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Analytics** | 8.2 (35 reviews) | 7.7 (346 reviews) ✓ Verified | 8.2 (56 reviews) | 
| **Collaboration** | 7.6 (30 reviews) | 7.7 (312 reviews) ✓ Verified | 8.2 (46 reviews) | 
| **Sorting** | 7.7 (27 reviews) | 7.4 (313 reviews) ✓ Verified | 7.8 (43 reviews) | 

#### Generative AI

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Summarization** | 6.7 (9 reviews) | 6.6 (84 reviews) | 6.7 (10 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **UserTesting** | N/A | N/A |
| **Maze** | N/A | N/A |

#### User Analysis

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Survey Implementation** | 8.8 (78 reviews) | Not enough data | Not enough data | 
| **Data Analysis** | 8.2 (88 reviews) | Not enough data | Not enough data | 

#### User Support

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **User Segmentation** | 8.2 (82 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | 8.1 (45 reviews) | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | 8.3 (61 reviews) | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (54 reviews) | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | 8.5 (72 reviews) | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 126 |
| **UserTesting** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Product Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Account-Level Analytics** | 7.9 (114 reviews) | Not enough data | Not enough data | 
| **User-Level Analytics** | 8.4 (118 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 7.8 (103 reviews) | Not enough data | Not enough data | 
| **Funnels** | 7.4 (100 reviews) | Not enough data | Not enough data | 
| **Alerts** | 7.2 (81 reviews) | Not enough data | Not enough data | 
| **Multi-Product Analytics** | 7.4 (94 reviews) | Not enough data | Not enough data | 
| **User Scoring** | 7.2 (72 reviews) | Not enough data | Not enough data | 
| **Integrations** | 7.2 (87 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | 7.9/10 | 259 |
| **Maze** | N/A | N/A |

#### Feedback Source

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | Not enough data | 
| **Survey Link** | Not enough data | 8.3 (132 reviews) | Not enough data | 
| **App** | Not enough data | 8.4 (131 reviews) | Not enough data | 
| **Widget** | Not enough data | 7.7 (83 reviews) | Not enough data | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | Not enough data | 

#### Feedback Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Media Library** | Not enough data | 7.7 (144 reviews) | Not enough data | 
| **Sorting** | Not enough data | 7.7 (159 reviews) | Not enough data | 
| **Sharing** | Not enough data | 8.2 (177 reviews) | Not enough data | 
| **Privacy** | Not enough data | 8.2 (162 reviews) | Not enough data | 

#### Insights

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | Not enough data | 
| **Computer Transcription** | Not enough data | 7.3 (162 reviews) | Not enough data | 
| **Analytics** | Not enough data | 7.7 (173 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |
| **Maze** | N/A | N/A |

#### Analytics

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### Customization

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **Maze** | 7.7/10 | 7 |

#### Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Team Collaboration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Access Control** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Note Taking** | Not enough data | Not enough data | 7.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |
| **Maze** | N/A | N/A |

#### Survey Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | Not enough data | 
| **Templates** | Not enough data | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | Not enough data | 
| **Branding** | Not enough data | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |
| **Maze** | 9.1/10 | 11 |

#### Generative AI

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 9.8 (9 reviews) | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 9.4 (9 reviews) | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 8.1 (9 reviews) | 

#### Process Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **Trigger Alerts** | Not enough data | Feature Not Available | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 9.6 (8 reviews) | 
| **Real-Time Action** | Not enough data | Feature Not Available | Feature Not Available | 

#### System Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 9.3 (9 reviews) | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | Feature Not Available | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Communication

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | Not enough data | 
| **Customer Ideation** | Feature Not Available | Not enough data | Not enough data | 

#### Planning

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | Not enough data | 
| **Task Ranking** | Feature Not Available | Not enough data | Not enough data | 
| **Kanban Board** | Feature Not Available | Not enough data | Not enough data | 
| **Custom Workflows** | Feature Not Available | Not enough data | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Gainsight Product Experience (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Maze (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [User Research Repositories](https://www.g2.com/categories/user-research-repositories)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Product Experience | UserTesting | Maze | 
|---|---|---|---|
| **Small-Business** | 20.3% | 20.0% | 30.6% | 
| **Mid-Market** | 61.9% | 38.1% | 47.2% | 
| **Enterprise** | 17.8% | 41.9% | 22.2% | 

### By Industry

#### Gainsight Product Experience

- **Computer Software:** 38.1%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 3.0%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.8%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

#### Maze

- **Computer Software:** 13.9%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 10.2%
- **Design:** 9.3%
- **Retail:** 3.7%
- **Banking:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Transportation/Trucking/Railroad:** 2.8%
- **Automotive:** 2.8%
- **Food & Beverages:** 2.8%
- **Other:** 37.0%

---
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- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Optimal](https://www.g2.com/products/optimal-optimal/reviews) — 4.3/5 stars (61 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Lookback](https://www.g2.com/products/lookback/reviews) — 4.3/5 stars (21 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

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## Top Discussions

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

### Maze

- Title: [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) — 1 comment
  > **Top comment:** "Unmoderated usability tests & surveys"
- Title: [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) — 1 comment
  > **Top comment:** "Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-product-experience-vs-usertesting-vs-maze-maze)