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Compare Gainsight Product Experience and Userpilot 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $249.00
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceUserpilot
Star Rating
(883)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Product Experience excels in its Quality of Support, with a score of 8.8, while Userpilot shines even brighter with a score of 9.5, indicating that Userpilot may provide more responsive and effective customer service.
- Reviewers mention that Userpilot offers superior Ease of Use (8.6) compared to Gainsight Product Experience (7.7), suggesting that Userpilot may be more intuitive for new users, making onboarding smoother.
- G2 users highlight that Gainsight Product Experience has a robust Survey Management feature, particularly in Survey Builder (8.4), but Userpilot's Survey Distribution (7.6) is seen as less effective, indicating a potential area for improvement in reaching users.
- Users on G2 note that Userpilot provides better User-Level Analytics (8.6) compared to Gainsight's 8.3, which may allow for more granular insights into user behavior and engagement.
- Reviewers say that Gainsight Product Experience has a strong focus on Product Direction (8.6), but Userpilot outperforms with a score of 9.5, suggesting that Userpilot may be more aligned with future trends and user needs.
- Users report that while both products offer Audio-visual Walkthroughs (8.3), Userpilot's Text Bubble Walkthroughs (9.0) are particularly praised for enhancing user engagement and comprehension during onboarding processes.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableUserpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Gainsight Product Experience
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.8
739
Ease of Use
7.7
194
8.6
794
Ease of Setup
7.3
96
8.6
592
Ease of Admin
8.0
96
8.7
337
Quality of Support
8.8
173
9.5
667
Has the product been a good partner in doing business?
8.9
93
9.3
334
Product Direction (% positive)
8.6
184
9.4
754
Features by Category
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Behavior
Not enough data
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
36
Not enough data
8.2
34
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
8.8
78
8.9
541
8.2
88
8.1
550
User Support
8.2
82
8.7
565
8.1
45
7.8
473
8.3
61
8.4
499
Walkthrough Type
8.3
54
8.2
495
8.5
72
8.9
541
Platform Basics - Digital Adoption Platform
Not enough data
8.4
96
Not enough data
8.9
102
Analytics - Digital Adoption Platform
Not enough data
8.6
99
Functions - Digital Adoption Platform
Not enough data
8.8
95
Not enough data
9.1
99
Agentic AI - Digital Adoption Platform
Not enough data
7.7
47
Product Analytics
7.9
114
8.6
269
8.4
118
8.6
274
7.8
103
8.6
273
7.4
100
8.2
266
7.2
81
7.7
250
7.4
94
7.8
244
7.2
72
7.5
241
7.2
87
7.4
248
Agentic AI - Product Analytics
Not enough data
6.7
36
Not enough data
6.7
36
Not enough data
7.0
36
Not enough data
6.9
36
Survey Management
Not enough data
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and Userpilot are categorized as Product Analytics and Digital Adoption Platform
Unique Categories
Gainsight Product Experience is categorized as Product Management and User Research
Userpilot is categorized as Survey and Session Replay
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
Userpilot has no discussions with answers
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