# Gainsight Product Experience vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userpilot excels in automating onboarding processes, with users appreciating its self-serve onboarding flows that effectively guide users through essential steps. This feature addresses the common issue of users missing important product features, which is a significant advantage over Gainsight Product Experience.
- **Users say** that Gainsight Product Experience offers a user-friendly interface, with many finding it easy to navigate and intuitive. Reviewers highlight the ability to quickly pull user listings and analyze their activities, which is beneficial for understanding customer behavior and enhancing engagement.
- **According to verified reviews** , Userpilot stands out for its flexibility in updating and optimizing onboarding flows. Users appreciate the ease of making adjustments to steps and messaging, allowing for rapid iteration without needing engineering support, which can be a limitation for Gainsight Product Experience.
- **Reviewers mention** that Gainsight Product Experience provides excellent support throughout the customer journey, with users noting its effectiveness in collecting usage data and generating insightful reports. This ongoing support is crucial for businesses looking to proactively guide users toward valuable features.
- **G2 reviewers highlight** that Userpilot's ability to test different onboarding flows and messaging strategies is a game-changer. Users can launch and iterate quickly, which enhances their ability to adapt to evolving product features, a capability that Gainsight Product Experience does not match as effectively.
- **Users report** that while Gainsight Product Experience has strong analytics capabilities, Userpilot's focus on user-level analytics and segmentation provides a more comprehensive understanding of user behavior. This is particularly important for businesses aiming to tailor their product experiences to meet specific user needs.



| | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 243 | 994 | 
| **Largest Market Segment** | Mid-Market (61.3% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $249.00 | 

---
## Top Pros & Cons

### Gainsight Product Experience

Pros:
- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | Gainsight Product Experience | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.5 (194 reviews) | 8.8 (795 reviews) | 
  | **Ease of Use** | 7.7 (196 reviews) | 8.6 (854 reviews) | 
  | **Ease of Setup** | 7.3 (98 reviews) | 8.6 (646 reviews) | 
  | **Ease of Admin** | 8.0 (99 reviews) | 8.7 (353 reviews) | 
  | **Quality of Support** | 8.8 (175 reviews) | 9.4 (718 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (96 reviews) | 9.3 (349 reviews) | 
  | **Product Direction (% positive)** | 8.6 (186 reviews) | 9.4 (808 reviews) | 

---
## Pricing

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **Userpilot** | N/A | N/A |

#### User Response Methods

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Survey** | 8.9 (32 reviews) | Not enough data | 
| **Video Snippets** | Feature Not Available | Not enough data | 
| **Video Interview** | Feature Not Available | Not enough data | 
| **Photo Submission** | Feature Not Available | Not enough data | 
| **Text/Notes** | 7.9 (27 reviews) | Not enough data | 

#### Participant Selection

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **In-App** | 8.5 (34 reviews) | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | 
| **On-Site** | 7.7 (22 reviews) | Not enough data | 
| **Recruitment Pool** | 6.7 (19 reviews) | Not enough data | 

#### Insights

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Collaboration** | 7.6 (30 reviews) | Not enough data | 
| **Sorting** | 7.7 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **AI Text Summarization** | 6.7 (9 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Click Tracking** | Not enough data | 8.6 (42 reviews) | 
| **Mouse Movement ** | Not enough data | 7.6 (38 reviews) | 
| **Frustration Tracking** | Not enough data | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 6.5 (33 reviews) | 
| **Split URL Testing** | Not enough data | 6.4 (31 reviews) | 
| **Data Analysis** | Not enough data | 8.5 (38 reviews) | 
| **Notes** | Not enough data | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **User Identification** | Not enough data | 8.9 (37 reviews) | 
| **Search Box** | Not enough data | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **Userpilot** | 8.5/10 | 643 |

#### User Analysis

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Survey Implementation** | 8.8 (78 reviews) | 8.9 (558 reviews) | 
| **Data Analysis** | 8.2 (88 reviews) | 8.1 (565 reviews) | 

#### User Support

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **User Segmentation** | 8.2 (82 reviews) | 8.7 (587 reviews) | 
| **Multi-Language Support** | 8.1 (45 reviews) | 7.8 (479 reviews) | 
| **Behavior-responsive Messaging** | 8.3 (61 reviews) | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (54 reviews) | 8.2 (499 reviews) | 
| **Text Bubble Walkthroughs** | 8.5 (72 reviews) | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (106 reviews) | 
| **Communications** | Not enough data | 9.1 (125 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Analytics** | Not enough data | 8.7 (129 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.8 (102 reviews) | 
| **In-app guidance** | Not enough data | 9.2 (131 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 128 |
| **Userpilot** | 7.6/10 | 291 |

#### Product Analytics

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | 7.9 (114 reviews) | 8.6 (273 reviews) | 
| **User-Level Analytics** | 8.4 (118 reviews) | 8.6 (283 reviews) | 
| **Segmentation** | 7.9 (104 reviews) | 8.6 (279 reviews) | 
| **Funnels** | 7.4 (100 reviews) | 8.2 (271 reviews) | 
| **Alerts** | 7.2 (81 reviews) | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | 7.4 (94 reviews) | 7.8 (245 reviews) | 
| **User Scoring** | 7.2 (73 reviews) | 7.5 (242 reviews) | 
| **Integrations** | 7.2 (87 reviews) | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (36 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Userpilot** | 7.9/10 | 244 |

#### Survey Management

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (230 reviews) | 
| **Question Types** | Not enough data | 8.7 (224 reviews) | 
| **Templates** | Not enough data | 8.3 (223 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (215 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (201 reviews) | 

#### Survey Insights

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (215 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (213 reviews) | 
| **Permissions** | Not enough data | 8.3 (206 reviews) | 

#### Agentic AI - Survey

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.3 (22 reviews) | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Userpilot** | N/A | N/A |

#### Communication

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | Feature Not Available | Not enough data | 

#### Planning

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | 
| **Task Ranking** | Feature Not Available | Not enough data | 
| **Kanban Board** | Feature Not Available | Not enough data | 
| **Custom Workflows** | Feature Not Available | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Gainsight Product Experience (2):** [Product Management Software](https://www.g2.com/categories/product-management-software), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Userpilot (2):** [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Product Experience | Userpilot | 
|---|---|---|
| **Small-Business** | 20.6% | 39.5% | 
| **Mid-Market** | 61.3% | 55.6% | 
| **Enterprise** | 18.1% | 5.0% | 

### By Industry

#### Gainsight Product Experience

- **Computer Software:** 38.7%
- **Information Technology and Services:** 13.9%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.6%

#### Userpilot

- **Computer Software:** 37.1%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.4%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

---
## Alternatives

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1796 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2938 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (566 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (766 reviews)

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1796 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (766 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (566 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2938 reviews)

---
## Top Discussions

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### Userpilot

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-product-experience-vs-userpilot)