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Compare Gainsight Product Experience and Userflow 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Small-Business (63.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceUserflow
Star Rating
(106)4.8 out of 5
Market Segments
Small-Business (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Product Experience has a solid quality of support with a score of 8.8, while Userflow excels with a remarkable score of 9.8, indicating that users find Userflow's support to be more responsive and helpful.
- Reviewers mention that Userflow's ease of use is significantly higher at 9.3 compared to Gainsight's 7.7, suggesting that Userflow provides a more intuitive interface and user experience, making it easier for teams to adopt and utilize the software effectively.
- G2 users highlight that Gainsight Product Experience offers robust account-level analytics with a score of 7.9, but Userflow shines with its audio-visual walkthroughs scoring 9.4, which enhances user onboarding and engagement through interactive tutorials.
- Users on G2 report that Gainsight's user segmentation capabilities score 8.1, while Userflow's user segmentation is rated higher at 8.5, indicating that Userflow provides more effective tools for targeting specific user groups.
- Reviewers mention that Gainsight's product direction is rated at 8.6, which is lower than Userflow's impressive 9.8, suggesting that users feel more confident in Userflow's future development and feature enhancements.
- Users say that while Gainsight offers a variety of user response methods, including surveys and text notes, Userflow's video snippets and text bubble walkthroughs, scoring 9.4 and 9.8 respectively, are particularly praised for their effectiveness in capturing user feedback and guiding users through the product.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableUserflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Free Trial
Gainsight Product Experience
Free Trial is available
Userflow
Free Trial is available
Ratings
Meets Requirements
8.5
192
9.2
76
Ease of Use
7.7
194
9.3
77
Ease of Setup
7.3
96
9.3
44
Ease of Admin
8.0
96
9.3
43
Quality of Support
8.8
173
9.8
74
Has the product been a good partner in doing business?
8.9
93
9.7
41
Product Direction (% positive)
8.6
184
9.8
64
Features by Category
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Analysis
8.8
78
8.7
30
8.2
88
7.6
37
User Support
8.2
82
8.6
42
8.1
45
8.3
23
8.3
61
9.0
34
Walkthrough Type
8.3
54
9.3
38
8.5
72
9.8
51
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.9
114
Not enough data
8.4
118
Not enough data
7.8
103
Not enough data
7.4
100
Not enough data
7.2
81
Not enough data
7.4
94
Not enough data
7.2
72
Not enough data
7.2
87
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and Userflow are categorized as Digital Adoption Platform
Unique Categories
Gainsight Product Experience is categorized as Product Analytics, Product Management, and User Research
Userflow has no unique categories
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
46.6%
Information Technology and Services
16.5%
Financial Services
6.8%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.3%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
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