# Gainsight Product Experience, Totango vs Planhat Comparison

| | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 241 | 1,150 | 926 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (57.0% of reviews) | Mid-Market (61.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | Custom | 

---
## Top Pros & Cons

### Gainsight Product Experience

Pros:
- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

### Planhat

Pros:
- Ease of Use (215 reviews)
- Customer Support (155 reviews)

Cons:
- Learning Curve (113 reviews)
- Complexity (78 reviews)

---
## Ratings Comparison
| Rating | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (192 reviews) | 8.3 (970 reviews) | 8.6 (755 reviews) | 
  | **Ease of Use** | 7.7 (194 reviews) | 8.2 (984 reviews) | 8.3 (764 reviews) | 
  | **Ease of Setup** | 7.3 (97 reviews) | 7.4 (494 reviews) | 7.5 (520 reviews) | 
  | **Ease of Admin** | 8.0 (97 reviews) | 7.8 (362 reviews) | 8.2 (463 reviews) | 
  | **Quality of Support** | 8.8 (173 reviews) | 8.4 (816 reviews) | 9.2 (731 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (94 reviews) | 8.6 (361 reviews) | 9.3 (460 reviews) | 
  | **Product Direction (% positive)** | 8.6 (184 reviews) | 8.7 (946 reviews) | 9.2 (706 reviews) | 

---
## Pricing

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

### Planhat

#### Entry-Level Pricing

Plan: From Start-up to Enterprise

Price: Custom

Description: Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/


[Learn more about Planhat](https://www.g2.com/products/planhat/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | 7.0/10 | 56 |

#### Sales Force Automation

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Contact & Account Management** | Not enough data | Not enough data | 8.4 (29 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Task / Activity Management** | Not enough data | Not enough data | 8.3 (29 reviews) | 
| **Territory & Quota Management** | Not enough data | Not enough data | 6.7 (24 reviews) | 
| **Desktop Integration** | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Product & Price List Management** | Not enough data | Not enough data | 7.0 (23 reviews) | 
| **Quote & Order Management** | Not enough data | Not enough data | 6.2 (24 reviews) | 
| **Customer Contract Management** | Not enough data | Not enough data | 6.5 (25 reviews) | 

#### Marketing Automation

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Email Marketing** | Not enough data | Not enough data | 7.4 (28 reviews) | 
| **Campaign Management** | Not enough data | Not enough data | 6.9 (27 reviews) | 
| **Lead Management** | Not enough data | Not enough data | 5.9 (25 reviews) | 
| **Marketing ROI Analytics** | Not enough data | Not enough data | 5.3 (25 reviews) | 

#### Customer Support

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Case Management** | Not enough data | Not enough data | 7.2 (27 reviews) | 
| **Customer Support Portal** | Not enough data | Not enough data | 7.0 (28 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 7.4 (28 reviews) | 
| **Call Center Features** | Not enough data | Not enough data | 5.8 (24 reviews) | 
| **Support Analytics** | Not enough data | Not enough data | 6.3 (24 reviews) | 

#### Reporting & Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 7.7 (30 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 7.5 (30 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 7.0 (26 reviews) | 

#### Mobile & Social

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Social Collaboration Features** | Not enough data | Not enough data | 6.2 (24 reviews) | 
| **Social Network Integration** | Not enough data | Not enough data | 5.6 (23 reviews) | 
| **Mobile User Support** | Not enough data | Not enough data | 5.0 (23 reviews) | 

#### Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.7 (51 reviews) | 
| **Workflow Capability** | Not enough data | Not enough data | 8.3 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (50 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 7.4 (47 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 5.6 (44 reviews) | 
| **Document & Content Mgmt.** | Not enough data | Not enough data | 6.7 (46 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.3 (48 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 7.1 (46 reviews) | 

#### Integration

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 7.7 (40 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 7.8 (40 reviews) | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 7.4 (38 reviews) | 

#### Generative AI

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.0 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.1 (17 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.4 (17 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (18 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.5 (16 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.1 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.0 (16 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 7.9/10 | 822 |
| **Planhat** | 7.8/10 | 614 |

#### Customer Information

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Customer Health Scores** | Not enough data | 8.2 (775 reviews) ✓ Verified | 8.7 (566 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.4 (753 reviews) ✓ Verified | 8.8 (552 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (748 reviews) ✓ Verified | 8.8 (569 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 7.7 (639 reviews) ✓ Verified | 8.2 (548 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.5 (759 reviews) ✓ Verified | 8.5 (515 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.0 (697 reviews) ✓ Verified | 8.0 (494 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 7.3 (569 reviews) ✓ Verified | 7.2 (422 reviews) ✓ Verified | 

#### Predictions

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Churn Risk** | Not enough data | 7.8 (667 reviews) ✓ Verified | 7.9 (501 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.1 (634 reviews) ✓ Verified | 7.5 (435 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 7.9 (674 reviews) ✓ Verified | 8.3 (496 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.6 (495 reviews) ✓ Verified | 6.7 (350 reviews) ✓ Verified | 

#### Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.0 (756 reviews) ✓ Verified | 8.3 (556 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.7 (692 reviews) ✓ Verified | 8.1 (529 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.9 (690 reviews) ✓ Verified | 8.2 (491 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.0 (701 reviews) ✓ Verified | 8.5 (506 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 7.9 (726 reviews) ✓ Verified | 8.2 (523 reviews) ✓ Verified | 
| **Customization** | Not enough data | 7.9 (717 reviews) ✓ Verified | 8.6 (532 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.3 (710 reviews) ✓ Verified | 8.8 (513 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.5 (632 reviews) ✓ Verified | 8.9 (475 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.2 (742 reviews) ✓ Verified | 8.5 (524 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (710 reviews) ✓ Verified | 8.8 (523 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 6.1 (170 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 6.2 (174 reviews) | 

#### Agentic AI - Customer Success

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (53 reviews) | 6.3 (98 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (52 reviews) | 6.7 (98 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (51 reviews) | 6.8 (101 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (51 reviews) | 6.5 (97 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (52 reviews) | 6.2 (99 reviews) | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | 7.7/10 | 125 |

#### Billing and Payments

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Payment Terms** | Not enough data | Not enough data | 7.9 (80 reviews) | 
| **Personalized Billing** | Not enough data | Not enough data | 7.6 (68 reviews) | 
| **Custom Pricing** | Not enough data | Not enough data | 7.5 (74 reviews) | 

#### Revenue Recognition

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Usage Tracking** | Not enough data | Not enough data | 8.2 (97 reviews) | 
| **Deferred Revenue** | Not enough data | Not enough data | 7.0 (69 reviews) | 
| **Revenue Accrual** | Not enough data | Not enough data | 7.5 (74 reviews) | 

#### Revenue Optimization

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **At-Risk Customers** | Not enough data | Not enough data | 8.1 (103 reviews) | 
| **Offer Optimization** | Not enough data | Not enough data | 7.4 (78 reviews) | 
| **Customer Churn** | Not enough data | Not enough data | 8.2 (106 reviews) | 
| **Revenue Forecasting** | Not enough data | Not enough data | 7.8 (92 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **Totango** | N/A | N/A |
| **Planhat** | N/A | N/A |

#### User Response Methods

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Survey** | 8.9 (32 reviews) | Not enough data | Not enough data | 
| **Video Snippets** | Feature Not Available | Not enough data | Not enough data | 
| **Video Interview** | Feature Not Available | Not enough data | Not enough data | 
| **Photo Submission** | Feature Not Available | Not enough data | Not enough data | 
| **Text/Notes** | 7.9 (27 reviews) | Not enough data | Not enough data | 

#### Participant Selection

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **In-App** | 8.5 (34 reviews) | Not enough data | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | Not enough data | 
| **On-Site** | 7.7 (22 reviews) | Not enough data | Not enough data | 
| **Recruitment Pool** | 6.7 (19 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Analytics** | 8.2 (35 reviews) | Not enough data | Not enough data | 
| **Collaboration** | 7.6 (30 reviews) | Not enough data | Not enough data | 
| **Sorting** | 7.7 (27 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **AI Text Summarization** | 6.7 (9 reviews) | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **Totango** | 6.8/10 | 63 |
| **Planhat** | N/A | N/A |

#### User Analysis

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Survey Implementation** | 8.8 (78 reviews) | 7.1 (50 reviews) | Not enough data | 
| **Data Analysis** | 8.2 (88 reviews) | 7.0 (55 reviews) | Not enough data | 

#### User Support

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **User Segmentation** | 8.2 (82 reviews) | 7.9 (55 reviews) | Not enough data | 
| **Multi-Language Support** | 8.1 (45 reviews) | 6.9 (39 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.3 (61 reviews) | Feature Not Available | Not enough data | 

#### Walkthrough Type

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (54 reviews) | Feature Not Available | Not enough data | 
| **Text Bubble Walkthroughs** | 8.5 (72 reviews) | 6.6 (41 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Integration** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **Communications** | Not enough data | 6.4 (7 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Analytics** | Not enough data | 6.2 (7 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Customer self-service** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **In-app guidance** | Not enough data | 5.8 (8 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 126 |
| **Totango** | N/A | N/A |
| **Planhat** | 7.8/10 | 88 |

#### Product Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Account-Level Analytics** | 7.9 (114 reviews) | Not enough data | 8.6 (81 reviews) | 
| **User-Level Analytics** | 8.4 (118 reviews) | Not enough data | 8.2 (81 reviews) | 
| **Segmentation** | 7.8 (103 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Funnels** | 7.4 (100 reviews) | Not enough data | 7.7 (66 reviews) | 
| **Alerts** | 7.2 (81 reviews) | Not enough data | 8.4 (79 reviews) | 
| **Multi-Product Analytics** | 7.4 (94 reviews) | Not enough data | 8.3 (67 reviews) | 
| **User Scoring** | 7.2 (72 reviews) | Not enough data | 8.3 (75 reviews) | 
| **Integrations** | 7.2 (87 reviews) | Not enough data | 8.5 (81 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (19 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.0 (18 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.2 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.6 (18 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 7.6/10 | 224 |
| **Planhat** | 7.1/10 | 229 |

#### Data Sourcing

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 8.1 (178 reviews) ✓ Verified | 8.3 (182 reviews) | 
| **Expandability** | Not enough data | 8.1 (178 reviews) ✓ Verified | 8.4 (175 reviews) | 
| **Content Marketing** | Not enough data | 7.1 (110 reviews) | 6.4 (139 reviews) | 
| **Multiple Devices** | Not enough data | 7.6 (113 reviews) | 7.3 (141 reviews) | 

#### Intelligence

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | Feature Not Available | 6.3 (121 reviews) | 
| **Predictive Modeling** | Not enough data | 7.2 (157 reviews) ✓ Verified | 6.5 (129 reviews) | 
| **Recommendation Engine** | Not enough data | Feature Not Available | 6.5 (124 reviews) | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 7.7/10 | 92 |
| **Planhat** | 7.4/10 | 128 |

#### Sales Team

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.4 (68 reviews) | 7.7 (89 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 7.3 (88 reviews) | 
| **Playbooks** | Not enough data | 7.6 (74 reviews) | 8.0 (108 reviews) | 

#### Intelligence

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | 7.6 (99 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | 7.4 (89 reviews) | 
| **Smart Content** | Not enough data | 6.8 (62 reviews) | 7.2 (86 reviews) | 

#### Mapping

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Multiple Org Charts** | Not enough data | Feature Not Available | 6.9 (84 reviews) | 
| **Stakeholder Roles** | Not enough data | Feature Not Available | 8.2 (99 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | 7.0 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 7.3 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 7.0 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | 7.3 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | 6.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.9 (8 reviews) | 7.2 (29 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 7.7/10 | 192 |
| **Planhat** | 7.6/10 | 179 |

#### Platform Basics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Templates** | Not enough data | 8.0 (143 reviews) | 8.0 (167 reviews) | 
| **Exporting** | Not enough data | 7.7 (146 reviews) | 7.9 (152 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.2 (139 reviews) | 8.2 (146 reviews) | 
| **Multiple Personas** | Not enough data | Feature Not Available | 7.7 (132 reviews) | 
| **Data Analytics ** | Not enough data | 7.6 (132 reviews) | 7.8 (137 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | 6.4 (36 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | 6.7/10 | 161 |

#### Content

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Document Collaboration** | Not enough data | Not enough data | 7.2 (122 reviews) | 
| **Versioning** | Not enough data | Not enough data | 6.8 (102 reviews) | 
| **E-Signature** | Not enough data | Not enough data | 5.7 (97 reviews) | 
| **File Request** | Not enough data | Not enough data | 6.2 (93 reviews) | 
| **Feedback** | Not enough data | Not enough data | 7.1 (108 reviews) | 

#### Collaboration

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Billing and Invoicing** | Not enough data | Not enough data | 6.5 (103 reviews) | 
| **Instant Messaging** | Not enough data | Not enough data | 6.3 (100 reviews) | 
| **Project Management** | Not enough data | Not enough data | 8.0 (124 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (139 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 7.3 (104 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 4.7 (85 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 8.1/10 | 270 |
| **Planhat** | N/A | N/A |

#### Platform Basics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | 8.4 (228 reviews) ✓ Verified | Not enough data | 
| **Journey Optimization** | Not enough data | 8.2 (227 reviews) ✓ Verified | Not enough data | 

#### Platform Data

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Journey Reporting** | Not enough data | 8.0 (221 reviews) ✓ Verified | Not enough data | 
| **Trends Reporting** | Not enough data | 7.9 (222 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (242 reviews) ✓ Verified | Not enough data | 
| **Advanced Data Filtering** | Not enough data | 8.2 (227 reviews) ✓ Verified | Not enough data | 

#### Platform Additional Functionality

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Journey Mapping** | Not enough data | 8.2 (219 reviews) ✓ Verified | Not enough data | 
| **Integrations** | Not enough data | 7.9 (227 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts** | Not enough data | 8.1 (199 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 7.8/10 | 126 |
| **Planhat** | N/A | N/A |

#### Analytics

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.1 (101 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.2 (95 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | Feature Not Available | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### Customization

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 8.0 (90 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | Feature Not Available | Not enough data | 
| **Multiple Branding Support** | Not enough data | 7.6 (76 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (51 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.4 (52 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (8 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | 8.1/10 | 243 |
| **Planhat** | 8.1/10 | 289 |

#### Onboarding Setup

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Workflows** | Not enough data | 8.2 (221 reviews) | 8.6 (252 reviews) | 
| **Templates** | Not enough data | 7.9 (212 reviews) | 8.1 (256 reviews) | 
| **Checklists** | Not enough data | 8.0 (202 reviews) | 8.6 (258 reviews) | 

#### Project Tracking

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Monitoring** | Not enough data | 8.2 (199 reviews) | 8.2 (235 reviews) | 
| **Resources** | Not enough data | Feature Not Available | 7.7 (201 reviews) | 
| **Content** | Not enough data | 8.0 (195 reviews) | 8.0 (211 reviews) | 
| **Tasks** | Not enough data | 8.4 (212 reviews) | 8.4 (255 reviews) | 
| **Optimization** | Not enough data | 8.0 (193 reviews) | 7.9 (208 reviews) | 

#### Customer Engagement

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Portal** | Not enough data | 7.9 (188 reviews) | 7.7 (229 reviews) | 
| **Engagement** | Not enough data | 8.0 (204 reviews) | 8.0 (224 reviews) | 
| **Branding** | Not enough data | 7.7 (199 reviews) | 7.4 (213 reviews) | 
| **Visibility** | Not enough data | 8.3 (198 reviews) | 8.3 (229 reviews) | 
| **Collaboration** | Not enough data | Feature Not Available | 8.1 (233 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | N/A | N/A |

#### Communication

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | Not enough data | 
| **Customer Ideation** | Feature Not Available | Not enough data | Not enough data | 

#### Planning

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | Not enough data | 
| **Task Ranking** | Feature Not Available | Not enough data | Not enough data | 
| **Kanban Board** | Feature Not Available | Not enough data | Not enough data | 
| **Custom Workflows** | Feature Not Available | Not enough data | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | Not enough data | 

### Data Quality

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Totango** | N/A | N/A |
| **Planhat** | 7.6/10 | 73 |

#### Functionality

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Identification** | Not enough data | Not enough data | 7.6 (54 reviews) | 
| **Correction** | Not enough data | Not enough data | 7.4 (50 reviews) | 
| **Normalization** | Not enough data | Not enough data | 7.5 (46 reviews) | 
| **Preventative Cleaning** | Not enough data | Not enough data | 7.2 (49 reviews) | 
| **Data Matching** | Not enough data | Not enough data | 7.2 (54 reviews) | 

#### Management

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.1 (61 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.4 (62 reviews) | 
| **Quality Audits** | Not enough data | Not enough data | 7.2 (48 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.2 (64 reviews) | 
| **Governance** | Not enough data | Not enough data | 8.1 (49 reviews) | 

#### Generative AI

| Feature | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.4 (31 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.6 (31 reviews) | 

---
## Categories

**Unique to Gainsight Product Experience (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Product Management Software](https://www.g2.com/categories/product-management-software), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Totango (9):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Planhat (10):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Success Software](https://www.g2.com/categories/customer-success), [CRM Software](https://www.g2.com/categories/crm), [Data Quality Tools](https://www.g2.com/categories/data-quality), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Product Experience | Totango | Planhat | 
|---|---|---|---|
| **Small-Business** | 20.3% | 22.3% | 32.8% | 
| **Mid-Market** | 61.9% | 57.0% | 61.0% | 
| **Enterprise** | 17.8% | 20.7% | 6.2% | 

### By Industry

#### Gainsight Product Experience

- **Computer Software:** 38.1%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 3.0%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.8%

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

#### Planhat

- **Computer Software:** 37.2%
- **Information Technology and Services:** 18.6%
- **Marketing and Advertising:** 8.1%
- **Education Management:** 2.4%
- **E-Learning:** 2.2%
- **Human Resources:** 2.2%
- **Financial Services:** 2.1%
- **Internet:** 2.0%
- **Consumer Services:** 1.8%
- **Computer & Network Security:** 1.7%
- **Other:** 21.7%

---
## Alternatives

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1775 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2881 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1345 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (527 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1705 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1775 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1354 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews)

### Alternatives to Planhat

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1705 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (852 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13799 reviews)

---
## Top Discussions

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

### Planhat

- Title: [How long did it take to implement?](https://www.g2.com/discussions/49802-how-long-did-it-take-to-implement) — 2 comments *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.](https://www.g2.com/discussions/it-shouldbe-good-if-we-can-export-the-changes-etc-on-playbooks-or-have-a-clear-idea-on-nps-score-expectations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Martha,

Thanks for your question!

We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM..."
- Title: [How can I, launch two simultaneos NPScampaings](https://www.g2.com/discussions/how-can-i-launch-two-simultaneos-npscampaings) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Matheus, your CSM will be in touch shortly and help you to set it up :)

"
- Title: [What's the best way to manage crossell opportunities on planhat?](https://www.g2.com/discussions/40995-what-s-the-best-way-to-manage-crossell-opportunities-on-planhat) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Pedro,

Thanks for your question!

There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-product-experience-vs-totango-vs-planhat)