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Compare Gainsight Product Experience and LogRocket 
At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Small-Business (60.7% of reviews)
Entry-Level Pricing
No pricing available
Free 1000 Sessions Per Month
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceLogRocket
Star Rating
(2,254)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogRocket excels in its ease of implementation, with users highlighting how quickly they can integrate it into ongoing projects, especially with frameworks like React and Flutter. This contrasts with Gainsight Product Experience, which has received feedback indicating some challenges in setup and configuration.
- Users say that LogRocket provides robust troubleshooting capabilities, making it a valuable tool for user research. Features like the network tab and session replay help identify UX issues effectively, while Gainsight Product Experience is praised for its intuitive interface and ability to generate detailed reports on user behavior.
- Reviewers mention that both products offer valuable analytics, but LogRocket has a slight edge in user-level insights, with a focus on real-time data that helps teams address issues as they arise. Gainsight Product Experience, while effective, is noted for its strengths in understanding customer behavior over time.
- According to verified reviews, LogRocket's overall user satisfaction is reflected in its higher G2 Score, indicating a more favorable reception among users. Gainsight Product Experience, while appreciated for its reporting capabilities, has a lower score, suggesting room for improvement in user satisfaction.
- Users highlight that Gainsight Product Experience is particularly strong in providing comprehensive customer support and onboarding, which helps users navigate the tool effectively. However, LogRocket's support is also well-rated, with users finding it helpful for ongoing troubleshooting and user research.
- Reviewers note that while both products cater to different market segments, LogRocket's free entry-level pricing makes it more accessible for small businesses. In contrast, Gainsight Product Experience is more commonly used by mid-market companies, which may limit its appeal to smaller teams looking for budget-friendly options.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableLogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Gainsight Product Experience
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.9
1,985
Ease of Use
7.7
194
8.7
2,022
Ease of Setup
7.3
96
9.0
1,071
Ease of Admin
8.0
96
9.1
664
Quality of Support
8.8
173
8.9
1,272
Has the product been a good partner in doing business?
8.9
93
9.1
585
Product Direction (% positive)
8.6
184
9.0
1,943
Features by Category
Metrics
Not enough data
8.9
330
Not enough data
8.5
304
Not enough data
8.2
292
Not enough data
8.7
306
Not enough data
8.4
290
Not enough data
7.9
271
Not enough data
8.0
260
Not enough data
8.0
258
Not enough data
8.0
264
Reporting
Not enough data
8.6
306
Not enough data
8.0
272
Not enough data
8.0
274
Not enough data
7.9
268
Not enough data
7.8
257
Not enough data
8.0
258
Not enough data
8.3
275
Other
Not enough data
8.5
279
Not enough data
8.1
251
Not enough data
8.3
259
Not enough data
7.6
229
Not enough data
7.3
152
Not enough data
Feature Not Available
Not enough data
7.8
231
Agentic AI - Digital Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Administration
Not enough data
8.2
319
Not enough data
8.3
313
Not enough data
8.7
362
Not enough data
8.3
342
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Behavior
Not enough data
8.9
1223
|
Verified
Not enough data
8.7
1203
|
Verified
Not enough data
7.9
1097
|
Verified
A/B Testing
Not enough data
8.4
1155
|
Verified
Not enough data
7.1
855
Not enough data
7.8
973
Not enough data
7.1
863
|
Verified
Visitor Information
Not enough data
8.7
1240
|
Verified
Not enough data
8.3
1202
Agentic AI - Session Replay
Not enough data
7.0
149
User Analysis
8.8
78
Not enough data
8.2
88
Not enough data
User Support
8.2
82
Not enough data
8.1
45
Not enough data
8.3
61
Not enough data
Walkthrough Type
8.3
54
Not enough data
8.5
72
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.9
114
7.7
368
8.4
118
8.3
407
7.8
103
7.5
372
7.4
100
7.5
364
7.2
81
7.2
362
7.4
94
7.3
340
7.2
72
Feature Not Available
7.2
87
7.5
354
Agentic AI - Product Analytics
Not enough data
6.2
41
Not enough data
5.9
40
Not enough data
6.4
40
Not enough data
6.2
41
Bug Reporting
Not enough data
8.0
776
Not enough data
7.8
730
Not enough data
7.6
724
Bug Monitoring
Not enough data
8.4
843
Not enough data
8.5
873
Not enough data
7.8
841
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Agentic AI - Heatmap Tools
Not enough data
6.9
17
Not enough data
7.5
17
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.6
15
Not enough data
7.3
16
Analysis
Not enough data
7.8
191
Not enough data
8.0
191
Not enough data
7.7
186
Not enough data
7.9
189
Not enough data
8.3
198
Reporting
Not enough data
8.5
213
Not enough data
9.4
221
Not enough data
8.9
205
Not enough data
8.0
195
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
78
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
152
Not enough data
8.3
158
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
124
Administration
Not enough data
8.5
131
Not enough data
8.6
128
Not enough data
8.8
139
Not enough data
8.6
134
Categories
Categories
Shared Categories
Gainsight Product Experience and LogRocket are categorized as Product Analytics
Unique Categories
Gainsight Product Experience is categorized as Digital Adoption Platform, Product Management, and User Research
LogRocket is categorized as Session Replay, Digital Analytics, Mobile App Optimization, Application Performance Monitoring (APM), Heatmap Tools, and Bug Tracking
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Computer Software
28.8%
Information Technology and Services
13.1%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.2%
Other
42.4%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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