# Gainsight Product Experience vs Hotjar by Contentsquare Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hotjar excels in user experience, particularly with its heatmaps and session recordings, which help teams quickly identify user behavior patterns and areas for improvement. Users appreciate how these features save time and make UX enhancements feel straightforward and actionable.
- **Users say** that Gainsight Product Experience offers a solid reporting capability, allowing them to easily track user activity and generate insightful reports. Reviewers highlight the intuitive filtering options that help them pinpoint specific user behaviors, making it a valuable tool for understanding customer engagement.
- **According to verified reviews** , Hotjar stands out for its quick and easy setup process, with many users noting that they can start using the tool almost immediately. This ease of implementation is a significant advantage for teams looking to integrate user feedback into their workflow without lengthy onboarding.
- **Reviewers mention** that while Gainsight Product Experience is user-friendly, it faces challenges in setup speed compared to Hotjar. Users have noted that the onboarding process can be more complex, which may delay the time it takes to start seeing value from the tool.
- **G2 reviewers highlight** that Hotjar's overall satisfaction ratings are notably higher, reflecting a more positive user experience. The platform's ability to provide clear insights into user behavior through visual tools is frequently praised, making it a go-to choice for many small businesses.
- **Users report** that Gainsight Product Experience has strong support and customer service, with many appreciating the ongoing assistance provided during their use of the software. This support is crucial for mid-market companies that require guidance as they navigate customer data and usage analytics.



| | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 242 | 342 | 
| **Largest Market Segment** | Mid-Market (61.6% of reviews) | Small-Business (52.4% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Gainsight Product Experience

Pros:
- Ease of Use (3 reviews)
- Positive Experience (3 reviews)

Cons:
- Learning Curve (2 reviews)
- Learning Difficulty (2 reviews)

### Hotjar by Contentsquare

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

---
## Ratings Comparison
| Rating | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
  | **Meets Requirements** | 8.5 (193 reviews) | 8.6 (265 reviews) | 
  | **Ease of Use** | 7.7 (195 reviews) | 8.9 (268 reviews) | 
  | **Ease of Setup** | 7.3 (98 reviews) | 9.0 (129 reviews) | 
  | **Ease of Admin** | 8.0 (98 reviews) | 8.9 (120 reviews) | 
  | **Quality of Support** | 8.8 (174 reviews) | 8.5 (181 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (95 reviews) | 8.7 (107 reviews) | 
  | **Product Direction (% positive)** | 8.6 (185 reviews) | 8.2 (260 reviews) | 

---
## Pricing

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Hotjar by Contentsquare

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: A simple way to get started

Key Features:
- 200k monthly sessions
- 1 project
- Replays, Heatmaps + Funnels

[Browse all 4 editions](https://www.g2.com/products/hotjar-by-contentsquare/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.6/10 | 186 |

#### Metrics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | 8.7 (26 reviews) | 
| **Engagement** | Not enough data | 9.1 (28 reviews) | 
| **Entry and Exit Pages** | Not enough data | 9.0 (25 reviews) | 
| **Standard Event Tracking** | Not enough data | 9.1 (24 reviews) | 
| **Custom Event Tracking** | Not enough data | 8.8 (20 reviews) | 
| **Retention** | Not enough data | 8.6 (19 reviews) | 
| **Return** | Not enough data | 8.8 (18 reviews) | 
| **Conversions** | Not enough data | 9.0 (21 reviews) | 
| **Funnels** | Not enough data | 9.0 (27 reviews) | 

#### Reporting

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Feature Not Available | 
| **Trending** | Not enough data | 9.0 (20 reviews) | 
| **Retroactive Reporting** | Not enough data | Feature Not Available | 
| **Segmentation** | Not enough data | 8.1 (20 reviews) | 
| **Mobile Reporting** | Not enough data | 8.6 (20 reviews) | 
| **Unification Across Devices** | Not enough data | 8.2 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.9 (22 reviews) | 

#### Other

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **User Data** | Not enough data | 8.1 (25 reviews) | 
| **Site Search Reporting** | Not enough data | Feature Not Available | 
| **Load Time Monitoring** | Not enough data | Feature Not Available | 
| **Campaign Tracking** | Not enough data | 7.8 (18 reviews) | 
| **E-Commerce** | Not enough data | 8.1 (15 reviews) | 
| **Promotional Messages** | Not enough data | Feature Not Available | 
| **Administration Alerts** | Not enough data | Feature Not Available | 

#### Agentic AI - Digital Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.2 (70 reviews) | 
| **QA Testing** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | 8.9 (140 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (140 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **Hotjar by Contentsquare** | 8.6/10 | 65 |

#### User Response Methods

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Survey** | 8.9 (32 reviews) | 8.9 (49 reviews) ✓ Verified | 
| **Video Snippets** | Feature Not Available | 8.9 (42 reviews) ✓ Verified | 
| **Video Interview** | Feature Not Available | 8.8 (15 reviews) | 
| **Text/Notes** | 7.9 (27 reviews) | 8.3 (31 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **In-App** | 8.5 (34 reviews) | Feature Not Available | 
| **On-Site** | 7.7 (22 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Recruitment Pool** | 6.7 (19 reviews) | 9.3 (16 reviews) | 

#### Insights

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Analytics** | 8.2 (35 reviews) | 8.8 (52 reviews) ✓ Verified | 
| **Collaboration** | 7.6 (30 reviews) | 8.6 (39 reviews) ✓ Verified | 
| **Sorting** | 7.7 (27 reviews) | 8.5 (40 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **AI Text Summarization** | 6.7 (9 reviews) | 7.7 (5 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.7/10 | 99 |

#### User Behavior

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Click Tracking** | Not enough data | 9.0 (71 reviews) ✓ Verified | 
| **Mouse Movement ** | Not enough data | 8.9 (72 reviews) ✓ Verified | 
| **Frustration Tracking** | Not enough data | 8.6 (53 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.1 (36 reviews) ✓ Verified | 
| **Split URL Testing** | Not enough data | 8.8 (36 reviews) | 
| **Data Analysis** | Not enough data | 8.7 (55 reviews) ✓ Verified | 
| **Notes** | Not enough data | 8.8 (36 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **User Identification** | Not enough data | 7.6 (46 reviews) ✓ Verified | 
| **Search Box** | Not enough data | 8.7 (41 reviews) | 

#### Agentic AI - Session Replay

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Feature Not Available | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **Hotjar by Contentsquare** | N/A | N/A |

#### User Analysis

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Survey Implementation** | 8.8 (78 reviews) | Not enough data | 
| **Data Analysis** | 8.2 (88 reviews) | Not enough data | 

#### User Support

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **User Segmentation** | 8.2 (82 reviews) | Not enough data | 
| **Multi-Language Support** | 8.1 (45 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.3 (61 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (54 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 8.5 (72 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | 7.6/10 | 127 |
| **Hotjar by Contentsquare** | N/A | N/A |

#### Product Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Account-Level Analytics** | 7.9 (114 reviews) | Not enough data | 
| **User-Level Analytics** | 8.4 (118 reviews) | Not enough data | 
| **Segmentation** | 7.8 (103 reviews) | Not enough data | 
| **Funnels** | 7.4 (100 reviews) | Not enough data | 
| **Alerts** | 7.2 (81 reviews) | Feature Not Available | 
| **Multi-Product Analytics** | 7.4 (94 reviews) | Feature Not Available | 
| **User Scoring** | 7.2 (73 reviews) | Feature Not Available | 
| **Integrations** | 7.2 (87 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Feature Not Available | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **User scoring** | Not enough data | Feature Not Available | 
| **Adaptive learning** | Not enough data | Feature Not Available | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Feature Not Available | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 7.9/10 | 9 |

#### Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Reports** | Not enough data | 7.8 (9 reviews) | 
| **Dashboard** | Not enough data | 8.1 (9 reviews) | 
| **Web Analytics** | Not enough data | 9.1 (9 reviews) | 
| **Campaign Tracking** | Not enough data | 7.8 (6 reviews) | 
| **Customer Demographics** | Not enough data | 8.6 (7 reviews) | 
| **Predictive Analytics** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Data Storage** | Not enough data | 7.6 (7 reviews) | 
| **A/B Testing** | Not enough data | 5.7 (5 reviews) | 
| **Integrations** | Not enough data | 8.8 (8 reviews) | 

#### Generative AI

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - E-Commerce Analytics

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.9/10 | 10 |

#### Experience

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | 9.0 (10 reviews) | 
| **Session Replay** | Not enough data | 9.2 (10 reviews) | 
| **Behavioral Analysis** | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Content Management** | Not enough data | Feature Not Available | 
| **Alerts** | Not enough data | Feature Not Available | 
| **Budget Analysis** | Not enough data | Feature Not Available | 

#### Performance

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | Feature Not Available | 
| **Performance Monitoring** | Not enough data | 8.5 (9 reviews) | 
| **Issue Tracking** | Not enough data | Feature Not Available | 
| **Resource Monitoring** | Not enough data | Feature Not Available | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.6/10 | 15 |

#### Feedback Management

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Tagging** | Not enough data | Feature Not Available | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.6 (11 reviews) | 

#### Feedback Analysis

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.8 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (5 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.8 (7 reviews) | 

#### Feedback Sources

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Online Reviews** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | 8.7 (9 reviews) | 
| **Social Media** | Not enough data | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.0 (5 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.6/10 | 11 |

#### Survey Management

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.3 (7 reviews) | 
| **Question Types** | Not enough data | 8.3 (6 reviews) | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | 8.3 (5 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.3 (5 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | 8.6/10 | 166 |

#### Agentic AI - Heatmap Tools

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Analysis

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Conversion Opportunities** | Not enough data | 8.6 (114 reviews) | 
| **Side-By-Side Analysis** | Not enough data | 8.3 (95 reviews) | 
| **Mobile Device Analysis** | Not enough data | 8.6 (109 reviews) | 
| **Data Quantification** | Not enough data | 8.1 (102 reviews) | 
| **Webpage Element Analysis** | Not enough data | 8.9 (125 reviews) | 

#### Reporting

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Heat Maps** | Not enough data | 9.3 (153 reviews) | 
| **Session Replays** | Not enough data | 9.0 (148 reviews) | 
| **Monitoring** | Not enough data | 8.7 (128 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (106 reviews) | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Product Experience** | N/A | N/A |
| **Hotjar by Contentsquare** | N/A | N/A |

#### Communication

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | Feature Not Available | Not enough data | 

#### Planning

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | 
| **Task Ranking** | Feature Not Available | Not enough data | 
| **Kanban Board** | Feature Not Available | Not enough data | 
| **Custom Workflows** | Feature Not Available | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Gainsight Product Experience (2):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Hotjar by Contentsquare (8):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Product Experience | Hotjar by Contentsquare | 
|---|---|---|
| **Small-Business** | 20.7% | 52.4% | 
| **Mid-Market** | 61.6% | 38.6% | 
| **Enterprise** | 17.7% | 9.1% | 

### By Industry

#### Gainsight Product Experience

- **Computer Software:** 38.4%
- **Information Technology and Services:** 13.9%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 3.0%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.7%

#### Hotjar by Contentsquare

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1793 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2926 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1366 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (529 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (561 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (986 reviews)

### Alternatives to Hotjar by Contentsquare

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- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
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- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2366 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (271 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1793 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1366 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1051 reviews)

---
## Top Discussions

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### Hotjar by Contentsquare

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-product-experience-vs-hotjar-by-contentsquare)