# Gainsight Customer Success vs UserTesting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing customizable solutions, allowing users to tailor the platform to their specific customer success strategies. Users appreciate the expanded focus on AI-driven insights and scalable journey orchestration, which enhances their ability to manage customer relationships effectively.
- **Users say** that UserTesting stands out for its user-friendly interface, making it easy to conduct usability tests across various platforms. Reviewers highlight the tool's versatility in testing websites, prototypes, and mobile apps, which significantly contributes to product improvement.
- **According to verified reviews** , Gainsight Customer Success has a strong reputation for its quality of support, with users noting a high level of satisfaction in their interactions. This is contrasted by UserTesting, which, while still rated positively, does not reach the same level of support satisfaction as Gainsight.
- **Reviewers mention** that UserTesting's ability to quickly recruit relevant users is a major advantage, streamlining the research process and ensuring timely insights. This feature is particularly beneficial for teams needing rapid feedback to inform their product development cycles.
- **G2 reviewers highlight** that Gainsight Customer Success has a more complex setup process, which some users find challenging. In contrast, UserTesting is praised for its straightforward setup, allowing teams to get started with minimal friction, which can be a significant advantage for organizations looking to implement quickly.
- **Users report** that both platforms meet their requirements effectively, but Gainsight Customer Success has a slight edge in terms of product direction and long-term vision, with users expressing confidence in its ongoing development and feature enhancements.



| | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,697 | 790 | 
| **Largest Market Segment** | Mid-Market (57.8% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1363 reviews) | 8.6 (603 reviews) | 
  | **Ease of Use** | 8.0 (1398 reviews) | 8.4 (634 reviews) | 
  | **Ease of Setup** | 6.7 (723 reviews) | 8.6 (300 reviews) | 
  | **Ease of Admin** | 6.9 (641 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 8.6 (1165 reviews) | 9.0 (526 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (650 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1361 reviews) | 8.1 (593 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1196 |
| **UserTesting** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1116 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1061 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1063 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (932 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (912 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (943 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Churn Risk** | 8.0 (949 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (832 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (903 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (660 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1113 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (979 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (980 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.1 (983 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1028 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.1 (1022 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1028 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1051 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1018 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI Text Generation** | 7.0 (295 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (297 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **UserTesting** | 7.5/10 | 466 |

#### User Response Methods

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Survey** | Not enough data | 7.5 (319 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | 8.6 (376 reviews) ✓ Verified | 
| **Video Interview** | Not enough data | 8.7 (298 reviews) ✓ Verified | 
| **Photo Submission** | Not enough data | 7.1 (183 reviews) ✓ Verified | 
| **Text/Notes** | Not enough data | 8.2 (352 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **In-App** | Not enough data | 7.4 (126 reviews) | 
| **In-Store** | Not enough data | 5.5 (81 reviews) | 
| **On-Site** | Not enough data | 6.9 (107 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (376 reviews) ✓ Verified | 

#### Insights

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Analytics** | Not enough data | 7.7 (346 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 7.7 (312 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 7.4 (313 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (84 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **UserTesting** | 7.9/10 | 259 |

#### Feedback Source

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | 
| **Survey Link** | Not enough data | 8.3 (132 reviews) | 
| **App** | Not enough data | 8.4 (131 reviews) | 
| **Widget** | Not enough data | 7.7 (83 reviews) | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | 

#### Feedback Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Media Library** | Not enough data | 7.7 (144 reviews) | 
| **Sorting** | Not enough data | 7.7 (159 reviews) | 
| **Sharing** | Not enough data | 8.2 (177 reviews) | 
| **Privacy** | Not enough data | 8.2 (162 reviews) | 

#### Insights

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 7.3 (162 reviews) | 
| **Analytics** | Not enough data | 7.7 (173 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.6/10 | 190 |
| **UserTesting** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Opportunity Identification** | 7.8 (129 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 213 |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (173 reviews) | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (150 reviews) | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | 6.8 (18 reviews) | 
| **Gamification** | 6.8 (111 reviews) | Feature Not Available | 

#### Customization

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | 6.9 (18 reviews) | 
| **Multilanguage Support** | 7.7 (104 reviews) | 6.2 (17 reviews) | 
| **Multiple Branding Support** | 7.6 (102 reviews) | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.2 (49 reviews) | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | 
| **Templates** | Not enough data | 6.5 (22 reviews) | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | 
| **Branding** | Not enough data | 5.8 (24 reviews) | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 21 |
| **UserTesting** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Health Score** | 9.2 (19 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (9 reviews) | Not enough data | 
| **Notifications** | 9.4 (18 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.8 (19 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (15 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.3 (18 reviews) | Not enough data | 
| **Sentiment** | 8.9 (16 reviews) | Not enough data | 
| **Retention** | 9.3 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (7 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Feature Not Available | 

#### System Management

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | UserTesting | 
|---|---|---|
| **Small-Business** | 9.0% | 20.0% | 
| **Mid-Market** | 57.8% | 38.1% | 
| **Enterprise** | 33.2% | 41.9% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.8%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.3%
- **Financial Services:** 2.5%
- **Hospital & Health Care:** 2.4%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.5%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (523 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (285 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-usertesting)