# Gainsight Customer Success vs SurveySparrow Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach to managing customer relationships, with features like the Rules Engine and Journey Orchestrator that help automate activities for long-tail accounts. Users appreciate how it serves as the backbone for tracking progress across enterprise accounts, ensuring high-touch customer success management.
- **Users say** SurveySparrow stands out for its user-friendly interface and ease of setup, making it particularly appealing for first-time users. The clean design and straightforward survey creation process are frequently highlighted, allowing teams to quickly gather feedback without a steep learning curve.
- **Reviewers mention** that while Gainsight provides robust visibility into customer success metrics, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to a steeper learning curve compared to SurveySparrow, which is noted for its intuitive design.
- **According to verified reviews** , SurveySparrow's unique conversational chat-style survey design is a major highlight, making the feedback process feel more engaging and less formal. This innovative approach is appreciated by users who want to avoid the rigidity of traditional surveys.
- **G2 reviewers report** that Gainsight has a strong focus on enterprise-level solutions, which may not be as relevant for small businesses. In contrast, SurveySparrow is favored by small business users, with a significant portion of its reviews coming from this segment, indicating its suitability for less complex needs.
- **Users say** that both platforms offer solid support, but SurveySparrow edges out slightly with higher ratings for quality of support and ease of administration. This is particularly beneficial for teams that require quick assistance and streamlined management of their survey processes.



| | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,750 | 2,066 | 
| **Largest Market Segment** | Mid-Market (57.8% of reviews) | Small-Business (68.4% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

### SurveySparrow

Pros:
- Ease of Use (23 reviews)
- Helpful (17 reviews)

Cons:
- Poor Reporting (11 reviews)
- Difficult Reporting (10 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1374 reviews) | 8.7 (1395 reviews) | 
  | **Ease of Use** | 8.0 (1457 reviews) | 9.0 (1404 reviews) | 
  | **Ease of Setup** | 6.7 (734 reviews) | 9.0 (899 reviews) | 
  | **Ease of Admin** | 6.9 (645 reviews) | 8.8 (857 reviews) | 
  | **Quality of Support** | 8.6 (1222 reviews) | 8.8 (1211 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (655 reviews) | 8.9 (793 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1372 reviews) | 8.5 (1243 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SurveySparrow

#### Entry-Level Pricing

Plan: Basic

Price: $19.00

Description: Essential features for individuals to get started in one pack.

Key Features:
- 2,500 Responses
- Accept payments
- Display logic & Skip logic

[Browse all 8 editions](https://www.g2.com/products/surveysparrow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1255 |
| **SurveySparrow** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1146 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1088 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1080 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (937 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (925 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Churn Risk** | 8.0 (969 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (841 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (907 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (663 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1138 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (1010 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (982 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (1017 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1034 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.1 (1053 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1041 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1053 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1023 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | 9.0/10 | 59 |

#### Basics

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Interoperability** | Not enough data | 8.8 (38 reviews) | 
| **Performance** | Not enough data | 9.2 (49 reviews) | 
| **Mobility** | Not enough data | 9.1 (47 reviews) | 
| **Internationalization** | Not enough data | 8.7 (39 reviews) | 

#### Content

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (45 reviews) | 
| **Content Library** | Not enough data | 9.0 (44 reviews) | 
| **Content Creation** | Not enough data | 9.2 (48 reviews) | 

#### Data

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Platform Search** | Not enough data | 9.0 (41 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.1 (43 reviews) | 
| **Visualization** | Not enough data | 9.1 (48 reviews) | 

#### Agentic AI - Exit Interview Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **SurveySparrow** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **SurveySparrow** | 8.4/10 | 56 |

#### Analytics

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | 8.8 (44 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | 8.9 (39 reviews) | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | 8.9 (33 reviews) | 
| **Gamification** | 6.8 (111 reviews) | Feature Not Available | 

#### Customization

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | 8.2 (31 reviews) | 
| **Multilanguage Support** | 7.7 (104 reviews) | 8.1 (36 reviews) | 
| **Multiple Branding Support** | 7.6 (102 reviews) | 8.2 (32 reviews) | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | 8.5 (29 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | 7.8 (23 reviews) | 
| **AI Text Summarization** | 7.2 (49 reviews) | 7.9 (21 reviews) | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | 8.2/10 | 318 |

#### Feedback Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Tagging** | Not enough data | 8.2 (172 reviews) | 
| **Segmentation** | Not enough data | 8.2 (210 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (246 reviews) | 

#### Feedback Analysis

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.0 (60 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (185 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.4 (178 reviews) | 

#### Feedback Sources

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (196 reviews) | 
| **Surveys** | Not enough data | 9.1 (292 reviews) | 
| **Social Media** | Not enough data | 8.0 (47 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (182 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (50 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (45 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | 8.5/10 | 668 |

#### Survey Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.9 (619 reviews) | 
| **Question Types** | Not enough data | 8.8 (618 reviews) | 
| **Templates** | Not enough data | 8.5 (564 reviews) | 
| **Survey Distribution** | Not enough data | 8.7 (569 reviews) | 

#### Survey Customization

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (526 reviews) | 
| **Branding** | Not enough data | 8.4 (519 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (407 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.2 (344 reviews) | 

#### Survey Insights

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.4 (556 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (318 reviews) | 
| **Data Exporting** | Not enough data | 8.6 (478 reviews) | 
| **Permissions** | Not enough data | 8.5 (403 reviews) | 

#### Agentic AI - Survey

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.6 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | 8.4/10 | 201 |

#### Customization

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (151 reviews) | 
| **Conditional Logic** | Not enough data | 8.6 (155 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (160 reviews) | 
| **Design** | Not enough data | 8.8 (179 reviews) | 

#### Additional Functionality

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.5 (133 reviews) | 
| **Offline Capability** | Not enough data | 8.0 (89 reviews) | 
| **Notifications** | Not enough data | 8.4 (120 reviews) | 
| **Payments** | Not enough data | 7.7 (87 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (135 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 40 |
| **SurveySparrow** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.6 (24 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.1 (25 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Consumer Intelligence

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **SurveySparrow** | 8.6/10 | 517 |

#### Platform Basics

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.7 (169 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (217 reviews) | 
| **Interoperability** | Not enough data | 8.5 (137 reviews) | 

#### Platform Content

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.9 (185 reviews) | 
| **Survey Customization** | Not enough data | 8.9 (234 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Science-based templates** | Not enough data | 8.3 (136 reviews) | 

#### Platform Additional Functionality

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.6 (151 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Peer Recognition** | Not enough data | 8.8 (147 reviews) | 
| **Social Feedback Portal** | Not enough data | 8.6 (152 reviews) | 

#### Platform

| Feature | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (345 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (217 reviews) | 
| **Internationalization** | Not enough data | 8.4 (223 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Dashboards** | Not enough data | 8.5 (333 reviews) | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to SurveySparrow (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | SurveySparrow | 
|---|---|---|
| **Small-Business** | 9.0% | 68.4% | 
| **Mid-Market** | 57.8% | 24.7% | 
| **Enterprise** | 33.2% | 6.9% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.3%
- **Other:** 18.6%

#### SurveySparrow

- **Information Technology and Services:** 8.9%
- **Marketing and Advertising:** 7.9%
- **Computer Software:** 7.8%
- **Education Management:** 4.7%
- **Financial Services:** 3.4%
- **Higher Education:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Non-Profit Organization Management:** 3.1%
- **Management Consulting:** 2.9%
- **Market Research:** 2.4%
- **Other:** 52.5%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (515 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (949 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (703 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)

### Alternatives to SurveySparrow

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23745 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1146 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (474 reviews)
- [Culture Amp](https://www.g2.com/products/culture-amp/reviews) — 4.5/5 stars (1589 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### SurveySparrow

- Title: [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) — 2 comments
  > **Top comment:** "SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction..."
- Title: [Survey sparrow is legitimate.](https://www.g2.com/discussions/survey-sparrow-is-legitimate) — 2 comments, 1 upvote
  > **Top comment:** "ok"
- Title: [Please increase the trail period if needed. not for all but who requests it.](https://www.g2.com/discussions/please-increase-the-trail-period-if-needed-not-for-all-but-who-requests-it) — 2 comments, 1 upvote
  > **Top comment:** "A perfect choice for business development. Thank you."
- Title: [My email is no longer on the system, what can be the course of it?](https://www.g2.com/discussions/my-email-is-no-longer-on-the-system-what-can-be-the-course-of-it) — 2 comments, 1 upvote
  > **Top comment:** "I have the same problem."
- Title: [What's the best thing about using survey sparrow?](https://www.g2.com/discussions/what-s-the-best-thing-about-using-survey-sparrow) — 2 comments
  > **Top comment:** "easy to use, get variety of formats and can change accordingly.
better then other online survey"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow)