# Gainsight Customer Success vs Startdeliver Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a comprehensive view of customer engagement, with features like the **Rules Engine** and **Journey Orchestrator** allowing for effective automation and tracking of customer success activities. Users appreciate how it serves as the backbone for managing enterprise accounts, ensuring a structured approach to achieving strategic outcomes.
- **Users say** that Startdeliver offers a user-friendly experience, particularly for small businesses, with its customizable interface and straightforward list view. Reviewers highlight the ease of getting started and the availability of numerous out-of-the-box integrations, making it a practical choice for teams using various tools.
- **According to verified reviews** , Gainsight Customer Success has a significantly higher overall satisfaction score, reflecting its robust capabilities in customer success management. Users note that it provides valuable visibility into customer health and CSM activities, which is crucial for driving business outcomes.
- **Reviewers mention** that while Startdeliver is easy to implement, it may not offer the same depth of features as Gainsight. Users appreciate its performance and the impact page, but some feel that it lacks the advanced functionalities needed for larger-scale customer success strategies.
- **G2 reviewers highlight** the quality of support provided by Startdeliver, which scores higher than Gainsight in this area. Users commend the customer success team's performance, indicating that they feel well-supported in their efforts to leverage the platform effectively.
- **Users report** that Gainsight's recent updates and features, such as the **Pulse conference** for customer success professionals, enhance its value proposition, keeping it relevant and innovative in a competitive landscape. This ongoing commitment to improvement is a key factor in its higher G2 Score compared to Startdeliver.



| | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,736 | 42 | 
| **Largest Market Segment** | Mid-Market (57.9% of reviews) | Small-Business (81.0% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at €695.00 Per Month | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### Startdeliver

Pros:
- Insights (3 reviews)
- Automation (2 reviews)

Cons:
- Limited Features (2 reviews)
- Complexity (1 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | Startdeliver | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1368 reviews) | 8.4 (28 reviews) | 
  | **Ease of Use** | 8.0 (1441 reviews) | 8.7 (28 reviews) | 
  | **Ease of Setup** | 6.7 (729 reviews) | 7.4 (26 reviews) | 
  | **Ease of Admin** | 6.9 (642 reviews) | 8.4 (21 reviews) | 
  | **Quality of Support** | 8.6 (1206 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (651 reviews) | 9.6 (20 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1366 reviews) | 9.6 (26 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Startdeliver

#### Entry-Level Pricing

Plan: Giga

Price: Starting at €695.00 Per Month

Description: Empower your scaling team with a robust suite of tools designed to supercharge Customer Success.

Key Features:
- Includes 5 Main Users
- Includes 5 Lite Users
- Includes Unlimited Apps

[Browse all 2 editions](https://www.g2.com/products/startdeliver/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1242 |
| **Startdeliver** | 7.8/10 | 22 |

#### Customer Information

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1137 reviews) ✓ Verified | 8.5 (21 reviews) | 
| **Customer Monitoring** | 8.5 (1081 reviews) ✓ Verified | 8.5 (21 reviews) | 
| **Customer Profiles** | 8.4 (1076 reviews) ✓ Verified | 8.2 (21 reviews) | 
| **Playbooks** | 8.2 (1068 reviews) ✓ Verified | 7.0 (18 reviews) | 
| **Customer Segments** | 8.1 (934 reviews) ✓ Verified | 8.0 (22 reviews) | 
| **Product Engagement** | 7.9 (922 reviews) ✓ Verified | 7.8 (21 reviews) | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | 5.7 (17 reviews) | 

#### Predictions

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Churn Risk** | 8.0 (965 reviews) ✓ Verified | 7.9 (20 reviews) | 
| **Upsell Opportunities** | 7.4 (840 reviews) ✓ Verified | 7.8 (21 reviews) | 
| **Custom Triggers** | 8.1 (906 reviews) ✓ Verified | 7.3 (20 reviews) | 
| **Machine Learning** | 6.9 (662 reviews) ✓ Verified | 4.9 (15 reviews) | 

#### Platform

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1128 reviews) ✓ Verified | 7.9 (21 reviews) | 
| **API & Integrations** | 7.9 (1001 reviews) ✓ Verified | 8.0 (21 reviews) | 
| **Data Import & Export Tools** | 7.8 (981 reviews) ✓ Verified | 7.8 (21 reviews) | 
| **Workflow Capability** | 8.2 (1009 reviews) ✓ Verified | 8.2 (21 reviews) | 
| **Notifications** | 8.1 (1033 reviews) ✓ Verified | 7.7 (20 reviews) | 
| **Customization** | 8.1 (1043 reviews) ✓ Verified | 7.7 (21 reviews) | 
| **Scalability** | 8.6 (1035 reviews) ✓ Verified | 8.5 (21 reviews) | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | 8.6 (20 reviews) | 
| **Performance & Reliability** | 8.4 (1051 reviews) ✓ Verified | 9.0 (21 reviews) | 
| **User, Role, and Access Management** | 8.4 (1022 reviews) ✓ Verified | 8.7 (20 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **AI Text Generation** | 7.0 (296 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (15 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **Startdeliver** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **Startdeliver** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 33 |
| **Startdeliver** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Health Score** | 9.5 (29 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (13 reviews) | Not enough data | 
| **Notifications** | 9.5 (19 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.8 (20 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (15 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.2 (23 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.4 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (8 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)



---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | Startdeliver | 
|---|---|---|
| **Small-Business** | 9.0% | 81.0% | 
| **Mid-Market** | 57.9% | 19.0% | 
| **Enterprise** | 33.0% | 0% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.6%
- **Internet:** 3.2%
- **Financial Services:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.7%

#### Startdeliver

- **Computer Software:** 47.6%
- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 11.9%
- **Education Management:** 7.1%
- **Logistics and Supply Chain:** 4.8%
- **Internet:** 2.4%
- **Human Resources:** 2.4%
- **Financial Services:** 2.4%
- **E-Learning:** 2.4%
- **Computer & Network Security:** 2.4%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1593 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (501 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (925 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)

### Alternatives to Startdeliver

- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (925 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1593 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (501 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Startdeliver

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-startdeliver)